of TripAdvisor Travelers recommend this hotel
"Nice hotel but like most hotels in NYC, small rooms"
The W is conveniently located and near many wonderful places to shop and eat, including Bloomingdales, 5th Ave, Rockefeller Centre and not too far from the new destination visitor spot, Trump Tower. The lobby is very nice, with an active bar crowd and comfortable seating in the lounge area. But like many hotels in NYC, the standard hotel rooms are on the small side and the lighting is not very good. Still, for many, the location is worth the stay. I would stay at the W again, even with its drawbacks.
The hotel has a great location close to 5th, Times Square, and Central Park. Beautiful and well maintained. But the service was far beyond expectations. Staff is very friendly, and should you request anything from extra toiletries to coffee - zap it is there in a bippity boppity doo moment. Highly RECOMMEND.
"You will fall in love!"
Once in New York you will want to come back again! City has it all! Looks just like in the movies :) amazing views, good walking distance to all attractions. Weather in December was pretty nice, no snow, no rain only a bit windy. You have to visit!
"Worse SPG experience"
I am a SPG Platinum member and this must have been the worse experience I have every had in any hotel. I checked in to my room and realized the heating system was making a noise. Not a small noise but think of someone hitting a kettle with a hammer. This noise would randomly start and go on for 3-5 minutes. I called the front desk they sent over a maintenance guy, I showed him the video. He couldn't fix the problems and told me to ask for room change if the noise happens again. At 10pm I had enough and asked for a room change. The front desk wasn't very keen on changing my room despite my explanation of the noise. I told them I will leave with the noise for the night provided they change my room first thing in the morning. The next morning I did not hear anything so I went down at noon and asked for the manager, showed her the video ad asked why no one called me for a room change' she had no clue what I was talking about, there was no notes indicating I had requested a room change. This is how they treat their Platinum members, imagine what they do to tourist. To top it all off the towels in the bathroom very disgusting, I am attaching image of one.SO as long as you dont plan to shower or sleep, I recommend you look else where. There are 6 hotels next to, across or behind this one. Dont waste $300 on this dump.
The room is tiny and old.. definitely the worst W I have stayed at by far.. Please note that this is a 3-star hotel.. Perhaps if you go with no expectation it won't be so bad. Actually location is good and it's close to Metro.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM