of TripAdvisor Travelers recommend this hotel
"SMALL rooms but everything you want in a Financial District hotel"
I was so happy to be upgraded to my two bed queen room because I would hate to know how small my room would have been without he upgrade. This room actually had a great view of the 9/11 Memorial. No coffee maker in the room but I am sure you can ask for one - Starwood Hotels never fail in that area. Where this hotel scores major points is with their bar and the view from the balcony of the bar. It truly is magnificent. The service is wonderful from check-in to the concierge. The only reason I am giving 4 instead of 5 stars is the room is really really small. It was fine for me, by myself, but if I was to bring my family there - chaos.
"A Wonderful Welcome at the W New York"
We have just returned after a fantastic long weekend stay in New York to celebrate my 40th Birthday. From the moment we arrived the staff made us feel really welcome. Everyone who works there was really friendly and helpful, from the concierge to the cleaning staff, to the receptionists, but a special thanks goes out to Pamela Riley, who went above and beyond to make our trip incredibly special. We were given a room upgrade as soon as we arrived and lots of lovely little surprise gifts. She also gave us some fantastic recommendations for places to visit which were all spot on - we saw New York through the eyes if the locals. I have been to New York quite a few times so it was really refreshing to see it from a different perspective. We experienced some real hidden gems, thanks to Pamela. The hotel is in a perfect location - not too far from the key areas. We walked everywhere, but it is also really handy for the metro. The hotel itself has a nice chilled out atmosphere and feels really contemporary - which is the style we like. The room we were allocated was a good size (considering we were in New York!) and the beds are the comfiest ever! Would definitely recommend trying some of the cocktails in the living room too - a perfect accompaniment to the New York experience. Will definitely be back and look forward to staying here again (hopefully before my 50th Birthday!!)
"Perfect Location -Less than expected service"
Staying for 7 night and as SPG member expecting normal service having in most Eu Starwood hotels While checking in not facing smiling welcome No one show us our room so we had to go alone checking to find no our room Our luggage came very fast and that was really good Asking for adaptors first time I was said they had only one and I asked for 3 After complaining I call another person and she explained that they do have but there is a charge of 25 dollars per stay using more than one Wi fi is good Room is big but small bathroom for a fantastic suite we had and kind of old comparing to the suite House keeping not satisfying depending on the day Concierge and door men very helpful Reception just doing their duty Location is the only reson would make me come back in this hotel Concluding not rating as Starwood in my opinion
"Location was great- room was VERY small"
I loved the location for this hotel, it was very clean and the bed was very comfortable. The room was horrendously small. I even complained and they said they were all like that. Would not stay there again.
I'll spare everyone my drama story and chain of "is this really happening" events today. Peter was next available agent, I was friendly, but asking a favor, he probably won't remember, but it made my day. Manager tells me they ran out, so he checks another place, and brings out above and beyond what I asked for... WOW service! I've stayed at this hotel before, service great, food/bar great, room ok, bathrooms tiny... but I will remember Peter, thank you :)
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM