of TripAdvisor Travelers recommend this hotel
"Not Exactly Luxurious"
When we booked the W hotel, we thought we got a great deal. A modern and nice hotel at a very good price. When we go there, we soon realize why this hotel was cheaper than the standard W price. Rooms are small, not exactly clean and the rooms awfully small. Lobby was nice and modern, but they were unable to clean their rooms correctly.
"Disappointing for a W"
Very disappointed with my stay at the W on Lexington. Long lines at the front desk for check in - there are 4 or 5 computers, but only 2 people were checking guests in, while other employees were standing around. Made the mistake of having breakfast here. Slow service for food that wasn't that great, and extremely overpriced even by NYC standards. Wi-Fi was terrible, constantly disconnecting and having to reconnect. The thermostat didn't work half the time. When we arrived the room was cold so I turned it all the way up, and the heat didn't turn on. The next day the room was fine, thermostat was set to 72, and the heat would turn on.
The staff at the W was fantastic. They were very helpful. They mad our daughter feel extra special for her first trip to NYC. She loves the snacks and the book left in the room for her. Thank you for making this a wonderful trip.
"Wait, Wait, Wait!"
The W Hotels are always clean and modern and the rooms, albeit small, are comfortable. That is the case for the W on Lexington Avenue. That being said, we waited for everything for way to long from checking in to getting elevators and most importantly, checking out. We had the front desk put something that needed refrigeration in storage for us the night before checkout. On the morning of checkout, my wife had to call three times to get our luggage down from our room then wait on a ridiculously long long checkout line and then, the front desk couldn't find our package from the kitchen. The person at the front desk promised that she was personally taking care of it but then forgot about my wife. When they finally found it after several reminders, it was over an hour later and they handed my wife the package with someone else's clothes! All of this with an unfriendly attitude and no apologies! Maybe our experience is not typical but it was not enjoyable and we will think twice about returning to this W Hotel in the future. Being busy is no excuse for poor service.
"W New York"
Stayed in July 2016 for business. As an SPG Platinum traveler, always love staying at a W property when I can. This was my first time at this specific location, which felt didn't live up to W standards. The room was small and looking worn out and tired. Lots of chips out of the furniture, walls in the room. It's a great location which made easy traveling around the city. All in all, was an average stay. Just didn't live up to the luxurious & modern standards I've come to love and expect from W properties.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM