of TripAdvisor Travelers recommend this hotel
"Expensive for what it offers"
I strayed one night at the W New York and was really disappointing. The room was very small, and next to the ice machine. The hot water in the shower was not working properly and the AC was incredibly noisy. I slept badly and was highly unsatisfied. When i complained at the reception the answer was a shrug. Definitely I will not come back here, and wonder if going to other Ws in the future considering the quality was so low.
"W New York - Could be for alot of things the W!!"
Stayed here 20-24 oct 2016 - WE'RE NOT POSH AND OUR PEOPLE WHO SAY IT HOW IT IS DONT MOAN AND EXPECT WHAT YOU PAY FOR NOT LIKE MOST REVIEWERS!! HOTEL :Turned up walked in and WOW Massive lobby with bar full of people in tuxedo's... Felt out of place! Checked in fast and straight away by friendly staff--- card details left like normal although this time the lass forgot to mention a $100 charge off the bat. Surprised! Room 316 small and basic but very tidy and cleaned daily with bed being made like others have said they are small but the name gives it away "COZY QUEEN" all in all this all you need if coming to NYC!!... Hotel is in a great location for everything you can imagine- subways,times Sq,Broadway really is a great base in the middle of a busy city centre. now the bad and damn it ruined our time in NYC..... The hotel holds your card details when you check-in like a normal hotel but as mentioned before the take $100 straight there without saying anything!! SOOO we had $600 in cash so after 2day trip to ATM reveals our bank had been wiped out by the hotel!!! WE WE'RE LEFT WITH £16 IN THE BANK.. back to the hotel! what the hell we asked so here's the run down!!! They'd taken said $100 for incidentals - OK REASONABLE They'd THEN taken $180 & $95 on the same day for using the lobby bar & mini bar in room...- ERM WE HADN'T USED EITHER AT THIS TIME - Found out it was the person whom had the room before had being putting things on the room and not paid when he left , so i was paying for his drinking session!! - DEFIANTLY NOT OK As you complained for a day or so but was left with no money to go out shopping good job someone in the uk could transfer us some cash!! Hotel offered no cash but left us with £16!! They however give us $75 room credit and 4 drinks vouchers upto $20 per drink in the lobby bar! - Still know money to spend out side the hotel though. by the way $75 didn't even cover room service for to cheese burgers and some chicken strips, with service charge and delivery charge this mean not including drinks came to $89!!!!!!!!! for 2 cheese burgers! We did however take advantage of the situation as you and had several drinks from the mini bar and got a free breakfast the next day as well as a free airport transfer, All room charges cleaned so not to bad but still.... Not what you want from a holiday you spent £2000 on! NEW YORK IS OVERPRICED AND OVER CROWDED - £12 for 44oml can of guinness@ the rooftop bar knickerbocker hotel. Be warned have a good bank balance before travelling here!
Prior to booking this property, I read many reviews. Having stayed in several other W properties in other cities, I had an expectation and this property not only met, but exceeded my prior experiences. When we arrived, we were greeted so warmly and the staff throughout the entire trip was exceptional. We arrived in our room and it was clean, neat and we had a great view. Obviously since it was in New York City, there isn't much space but that's to be expected. With that said, the space that we had was ample and the property did a great job of utilizing the space so that the guests were comfortable. I have nothing but great things to say about the property and staff.
"it suffers what is wrong in NYC"
It is tough to travel to NYC, especially after Asia and to some extent Europe. This W ain't one. Apart from the lobby and the bar as well as the amenities, the room looks like inside my boat. The bathroom is probably 1.5m2 and there is 20cm between the wall and the end of the bed. The TV screen is up in the corner like in cheap hotels. Yes this was a simple room, although you pay $300. I guess that for NYC, it is quite good. The only thing that compares to other W is the crowd. Btw, the service is impeccable; ah yes, I forgot, it is NYC standards as well. No tip, no smile.
Great weekend away. 20 minute walk to Times Square. Very nice hotel. Staff pleasant and accommodating. Okay rooms, clean and organized. Short walk to restaurants, wine bars, etc. Thoroughly enjoyed our stay. Will return again
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM