of TripAdvisor Travelers recommend this hotel
"W Continues To Underwhelm"
I am a Starwood loyalist and have stayed at their properties all over the world. Admittedly, I am more loyal to the Luxury Collection and St. Regis brands. But I also really enjoy Le Meridien and Westin and (to a lesser extent) W. This property in New York is in a great location for my one night stays and gives me an easy walk to all the areas I want to see. I stayed at this hotel in February and March 2017. The staff has always been friendly - everyone from the bell staff to the welcome desk to the cleaners in the gym. Even though I book the basic Cozy Room, I have gotten upgraded to a Wonderful Room each time. The room is cozy (I can't imagine how small the actual Cozy Room type is), but well-appointed with everything that I need for my stay. And I certainly don't go to NY expecting large rooms - small rooms are par-for-the-course. The rooms could use a little sprucing up. On my last stay, the phone didn't work and the bathtub needed some updating. The bed and linens are comfy and I can always sleep well. The hotel has a nice gym, with good equipment and nice views facing onto the street side. I have never used room service or any dining venue here, although the bar area looks nice and seems popular. My feeling is that W properties are getting a little tired (my most recent W experiences were in San Francisco, Atlanta and Montreal and the wonderful Barcelona location). The past couple of times I have stayed at a W, the rooms had wear and tear and needed some upgrades (including this New York location). This hotel has no sense of place. It could be any hotel in any city - there is nothing about it that makes it feel really New York. It's just okay....nothing makes it stand out. The staff are all nice, but you don't get the warmness of some of Starwood's other brands. I might be back to this location if the price is right, but I will be trying other options next time.
Upgraded to a corner suite which was an amazing size for NYC and worth every extra penny! The service was efficient and impeccable; and we were always greeted with a smile. I'll certainly be back again!
"Great Location, Great Hotel!"
Me and my wife stayed at the W for our anniversary. We really enjoyed our time at the hotel from the moment we walked in the door. The staff was very attentive and friendly and the room was very clean and modern. This hotel is a short walk or cab ride to Times Square, which made it very convenient. We will definitely be staying at the W on our next trip to NYC!
"I had a good stay but will not recommend it"
Plus: - The room was comfy - Close to two subway stations - Check-In available @ 11 am if the room is empty Cons: - The bathroom could be a little bit cleaner - 15USD/day for wifi in the room'! C'mon W you can do better! Practically every hotel has free WiFi now and we already paying 300$USD per night! - Air conditioning, noisy to sleep - The ambiance was really not the same than the other W I stayed at, the lobby bar was quite empty, at the W in Times Square, the bar was the place to be! I had a good stay but will not recommend it.
"Great place "
I have been to W several times and I love to come back. The hotel is conveniently located and has everything you may need. The gym is great. The Spa superb. The rooms very cosy and nice. The bar in the lobby a place where to stay. Highly recommended
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM