of TripAdvisor Travelers recommend this hotel
"Shocked by what I saw when I entered the room "
For months I've been crisscrossing the continent on business. Arrived this evening in Seattle after a long and tiring trip from Tampa. The excessively cheery young woman at the front desk (Sarah was her name) excitedly told me I had a room on the 8th floor. Cool. And it was a corner room. Even cooler. I was not prepared for what I saw when I walked in. The view from all the windows was of a parking garage, mere feet away. If the windows opened, I could have practically touched the vehicles. Check out the pics I've included here. What I didn't understand is why I (an SPG Preferred Guest) got this room. What was going through her head as Sarah cheerfully dispatched me to this Bladerunner-themed hellhole' Was I sent there because I'm Canadian and we are notoriously polite and uncomplaining' Did she not like my brown skin' Who knows' In addition to the view, I was treated to the constant sound of vehicles coming and going and horns honking. I was in room 812. If you're assigned this room, I'd suggest you check into the parking garage next door. It'll be one-tenth the price and the experience will be about the same.
Had a one night stay with hubby for a quick celebration and we really enjoyed the upscale feel and romantic ambience.The room was clean and comfy and the few staff members that we dealt with were professional. It is rare that I can't think of the slightest improvement that could be made. We didn't eat on site so I can't speak to the quality of the food. I have already recommended this hotel and it has only been 5 days since our stay.There is one thing to note for SUV drivers-my husband had to park quite a ways away to find a garage that could accommodate our Nissan Armada.
"Perfect Weekend Destination"
We met our daughter and family for a special eeekend to attend our grandson 's concert at Benaroya Theatre. The W is close downtown. Enjoyed the service and location. First time to explore the Seattle. Recommend the W.
Not a lot of surprises with my 4 night stay at this W. Great amenities and ambience that I expect. Good green option for extra starpoints. For a busy West coast location, it seemed like between the check in an concierge desk that they were always understaffed (but just slightly). Service was good, you just had to wait for it, in general. Excellent happy hour options in the bar/restaurant.
"Hotel itself is attractive but a bit dirty and service was not good"
So the motto of W is whatever whenever but we only got the first word ;) I worked in the service industry for years so am pretty forgiving but the staff here were pretty awful - way too cool for school sort of attitude. The hotel looked beautiful on the website so I was looking forward to staying here. We were able to drive up from Portland so we upgraded and booked corner rooms on a high floor. I need quiet to sleep, but they put us on the 6th floor when we checked in and told us the hotel was sold out. He assured us that the 6th floor was quiet. Because of the angle of the streets, the 6th floor is not as high as it sounds. We were checking in for a conference and we had colleagues put in higher floors in the same corner rooms who arrived after us, so not sure what that was about. That night there was a near riot in downtown Seattle, so quiet was definitely not the order of the day. At least, it sounded like a riot to me as there were bottles being broken and police sirens but the front desk told me that was just Saturday night in Seattle. Hmmm. I was speaking at this conference and need my sleep so we went down at 6am to ask them to move us, and they only had a much smaller room in the back of the hotel with no views on the 15th floor. Still, it was quieter, so I moved. But such attitude. The front desk guy was arguing with me about whether the 6th floor room was quiet! Dude! And since the new room was a standard room and should be cheaper, he was arguing with me about changing the price back to the standard room rate. Shouldn't that just be automatic' Then it looked like my points for my stay were being put on my colleagues' room, the front desk tried for 30 minutes with me standing there to fix it, but couldn't figure it out - then assured me that they would fix it and call me. They didn't, and it was never fixed so I never got my points. It was actually almost funny in a Fawlty Towers kind of way. But not. The pros: - good location in downtown Seattle The cons: - staff are too cool to help and treat biz travelers like lepers - a bit dirty - lobby is totally weird - the address is not where the valet or car park is located so you then have to drive around the block of one-way streets to get to the valet. The entrance is really on Seneca. Because the side streets back up to get on I5 it literally took us 40 minutes to drive the car around the block to get to the valet - If your cab or uber drops you on 4th you have to haul your bags up stairs to the front desk. There is a tiny elevator around the corner but no one could find it - Parking costs a fortune - The only restaurant for breakfast is too small so always overcrowded and long wait - Food for our conference (which is expensive and usually has excellent food) was fair to middling at best. The cupcakes (weird choice for a biz conference anyway) were inedible. Of all the hotels in Seattle, I wouldn't stay here unless everything else was sold out, I didn't have a car, and I had much trendier clothes - maybe then the staff would be nicer' Business travelers and conferences are not their target market.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM