of TripAdvisor Travelers recommend this hotel
"Great customer service "
We recently arrived in Korea and didn't realize it was thanksgiving week. We had plans to travel to Busan but were unable to secure travel arrangements as everything was booked. Sunny who works up in the front went above and beyond in helping us, he was the most helpful and knowledge person in the entire hotel. Our stay at the hotel would not have been the same without Sunny! He really made everything perfect for us and went out of his way to make sure we were happy and taken care of. Thanks again Sunny!
"Can be better"
Location is not very convenience even they provide free shuttle every 10 mins between the hotel and somewhere close to the subway station. But you can still find some nice local restaurant nearby the subway station. The Safe box is originally not working in our room but they immediately came for checking and it has been fixed after we came back to the room at night. The phone next to the bed has a button call Whatever which is normally the guest service line in w hotel but it's not working after I tried for many times. And my roommate at the end find that we should dual 0 to call them from a little instruction showing from the other phone on the desk. Which I really don't understand what's the function of the whatever button. And there is no language options on the tv, Korean is set as default which we spent some time to find out how to watch tv channel. Overall the design of the hotel is great compared to the other w hotel, the restroom located in the lobby looks quite modern. For the service, I would say the staff working at the whatever counter is very helpful and friendly. Overall service for the other staff is good excepted the girl who checked us in as she didn't provide any information like wifi, swimming pool and fitness opening time or F&B to us but just checking us in and I don't feel welcomed from the whole check in process. I would suggest this hotel to my friend only if they need to visit that area for a reason or W is a must stay hotel for them during their trip.
"top hotel and would book again"
Great hotel in known "W" style. Nice staff and good room, especially the room with the bath-tup in the room. Great view and also good nice walk(s) around up in the hill. Nice evening bar and good DJ. Will book again
"Loved it "
stayed my last night at this lovely w hotel, Although its bit far from every thing, but it was relaxing for the last day after 2 weeks trip in Korea. the staff were helpful and willing to serve , room serves menu was simple. the hotel attached to a small mall which has big duty-free shop. for sure i would visit it again if i have chance to go Korea once more Note: my visit was in September 2014
"W has it all"
Great food, bar, staff, gym, pool, rooms, views. Especially Tonic spa cuisine's bibimbap. Namu braised tofu amazing. Concierge staff amazing. Easy access to subway with courtesy shuttle. Worth being out a bit in Walker Hill. Very reasonable rates.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM