Hotel muy recomendable delante de la playa, a pocos pasos de Ocean Drive y Lincon.Comment of B. GUSTAVO , Spain the 2016-04-06
Excellent location and brilliant service BUT why do they have to charge for wifi in rooms in the 21st century when wifi should be free??Comment of B. Wahida , United Kingdom the 2014-05-22
"Customer Service Excellence!"
Stayed here for a business conference! Wow...is all I can say. Top notch meeting/conference facilities. The rooms are amazing, the property and views are amazing. Walking distance from everything you could possibly need. Short ride to the airport. The one thing that really stood out was the exceptional customer service I experienced from every single employee I came into contact with. Pay the extra money and stay here...it's worth it!
Travelling with my partner a Gold SPG member we are used to travelling a lot at SPG hotels Pros: Very friendly staff, a large lovely room, Clean with very trendy interiors Cons: We were encouraged to take an upgrade on booking and whilst the room was lovely with a great view nobody told us it was 2 floors above the nightclub! We live in central London and sleep through London nightlife, not here! The loud thudding of music kept us awake all night and we complained 3 times throughout the night and weren't told we were above the nightclub and assumed it was coming from another room. Reception told us in the morning they get so many complaints about those rooms. We got moved to a smaller very nice room (helped by the staff at the W) which was quite peaceful until music week started yesterday. With a DJ playing outside by the pool till 4am I would suggest if you aren't a party animal and are going on holiday for a rest do not choose the W Miami If you don't like being packed in like sardines round the swimming pool with smokers within a few inches of you head to the beautiful beach. Much more chilled and why we came on holiday to relax and listen to the ocean (and apparently smoking is not allowed on the beach). We are used to high prices but charging $25 dollars to have an umbrella on the beach is outrageous after paying a hefty sum to stay here. Owen was a sweety setting our towels up every morning. So in summary if you like to party great! Stay at the W. Great rooms and mostly friendly staff. For a rest choose One Miami next door beautiful calm and quiet! With a great take out breakfast and coffee from Nativ we had on the beach every morning Refusing to pay $40 dollars each for an omelette and toast in The Dutch.
"Elegant design lacking common sense"
We stayed at the W for 5 days in March. Overall, it was fine--but if we return to the area I will likely shop around for another property. Highs and lows: What I liked: 1. Front desk, concierge, and housekeeping staff were fantastic. Very friendly and helpful, without exception. 2. Room upgrade on arrival (thanks Gavon!) 3. The art on the property--wow. Very nice collection of sculpture, paintings and photography. 4. The overall aesthetic is sleek and elegant, with hits of South Beach fun. 5. Our room was right across from the ice machine--usually a deal breaker for me but because the ice machine was behind closed doors we never heard it. 6. Bed was pretty comfy--two types of pillows, one feather and one foam. 7. Great proximity to South Beach restaurants, clubs, and people watching (on the north edge of all the fun stuff) 8. Water and city view from the balcony. 9. Steps away from beach and boardwalk. What I didn't care for: 1. Low flow toilet that took 3 flushes to flush. 2. Low flow shower that pushed small amounts of water out at high pressure--like showering with water needles. Hard on a sunburn. 3. Bedside lamps with brown shades that were too far away to read under, and too dark to use to read in bed. 4. The cabinet that holds coffee cups and glassware is so high that this 5'6" person had to stand on tiptoe to reach even the items on the edge. 5. Two people, two bathrobes, lots of towels...and a single hook in the bathroom. No place to hang or drape hand towels, wash cloths, etc. 6. I have long been puzzled why Starwoods properties provide pod coffee machines with Starbucks coffee pods that are too large for them. It's a trend. But this pod coffee machine is especially small, and if you don't fold the pods just right the water spills out and over. 7. Usually I review hotel restaurants separately but this bears mention--The Dutch (where you might be inclined to eat breakfast) is the worst value I've seen. For example, $40 pp for their modest breakfast buffet. A couple of tips should you decide to stay here--the sunset from the Swish and Swing courts is lovely and likely to be private. And we only explored the spa on our last day but wish we had done it sooner. Even if you don't book a service, guests can take advantage of the eucalyptus steam showers, and/or have a drink on the spa balcony.
I've never met a W I didn't like, but the W South Beach may be my favorite. Our room was a good size and well appointed with a balcony overlooking the pool and the beach. We spent most of the day relaxing by the pool, soaking up the sun and poolside DJ session. The drinks were pricey, at $20 per, but the Watermelon Krush was good enough to make me stop counting.
"Maybe if I was a little younger"
I stayed at the W South Beach for a conference that I was attending. After I got back, someone said "I think that I'm too old for W hotels." I think I know what she means. The few W hotels I've stayed in have oozed cool and the W South Beach is no exception. But, there were some fabulous things about my room and some odd features that disappointed me. Fabulous: high floor with balcony with ocean view. Can't be beat! The size of the room was very large, almost a mini-suite. But, the lighting was very poor. No lamp on the desk and no lamp or overhead lighting near the sofa. There was a huge 70's-ish triple globe lighting fixture that was the room's major light source, aside from the light from outside. The support and features of the conference were fabulous. And, at the price, which I realize was discounted for the conference, to get only 1 night's turn down service was disappointing.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM