Hotel muy recomendable delante de la playa, a pocos pasos de Ocean Drive y Lincon.Comment of B. GUSTAVO , Spain the 2016-04-06
Excellent location and brilliant service BUT why do they have to charge for wifi in rooms in the 21st century when wifi should be free??Comment of B. Wahida , United Kingdom the 2014-05-22
"Good hotel but need to sort out front desk"
A group of us stayed at the W Hotel for a business meeting and were all impressed with the size of the rooms, service, cleanliness, the general feeling of the hotel and many other aspects. However, virtually no one in our group had rooms by 4pm when we were meant to be able to check in by and that was not great. The front desk is totally understaffed with long waits to check in and check out. I have stayed at the Setai and SLS in recent years and the W probably has the nicest standard rooms although the SLS has a better position and better pool party vibe. Overall I preferred the Setai although the W is a good hotel and the food in the Dutch was very good. One other gripe is that a number of us found that the toilets do not flush properly.
"Great mother/daughter getaway"
We went during a busy time of year during Christmas week. Staff was super lovely and greeted us with choices of upgrades of larger room or better view as we booked via Amex. Restaurant choices has wonderful food and bar and beach area had excellent service too. Although pool chairs filled up quickly! Gym was very spacious and clean and the art in the hotel was incredible. Concierge helped us find great choices for Christmas Eve restaurants and the Japanese one in the hotel SLS did not disappoint. The hotel offered bike rentals for free and the hotel area is in a great spot to view art and people watch and shop. Citi bike rentals were across the street as well. We uber to great restaurants we researched on Yelp and they were all excellent. Will def return next year!
"Birthday with grandma"
The hotel went beyond the call of duty for us during a family vacation. The stay was a birthday celebration for our 85 year old mother who was afraid of slipping in the shower. Many thanks to Ralph Chaoul for personally shopping for a shower mat and installing it in her room. Staff at this hotel knows no bounds when trying to please their guests.
"Amazing experience "
Fantastic experience!! The service at the pool has been amazing. Loved the DJ. Kelly, our server with a constant smile, was extremely attentive from morning to night. We were celebrating a special birthday and the pastry chefs, Jackie and Ritchie, made us a custom cake that blew away, in taste and presentation, anything we've had before. Can't wait to come back!
"Room 328 over club open till 5:00am and management doesnt disclose to guest even questioned in advance."
we had 2 guest rooms upper ocean floor reserved, upon check in they advised would we move to a 2br suite. we agreed only to be sent to a suite directly over the parking lot. no one told us it was over a night club. we immediate discussed with front desk, asked specifically why they placed us in this room given it had to be very loud and they promised to move us when we returned from dinner. we offered to check into another hotel if necessary and were advised everything would be fine. At the time we thought it was just parking lot noise. they didn't tell us the room was over a club open till 5:00AM. we went to pick up new keys, the manager came out told us no more rooms avail. we were stuck. we offered to change hotels again, they advised room wasn't that noisy. At 12:30am we called down and that was when we were told the club was open till 5:00am. The GM of the property expressed his apology, then in writing promised we would receive the rooms on the house. He and his staff did not follow thru, we had to go to Starwood corp. Even in writing the GM did everything he could to not honor his previous offer. He eventually agreed but after many emails. Beware, they do not tell clients the truth about bad rooms!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM