of TripAdvisor Travelers recommend this hotel
Yuri greeted us at the entrance & was a constant upbeat greater on our exits & returns to this boutique hotel which is chic, clean & great value (near luxury)! James brought us to our room, oriented us to the attributes of the room including Nespresso coffee and remembered my wife's & my name with every encounter. In this day & age of extreme cost comparison & competition for goods, products and experiences, the brand loyalty created by excellence of service is of the highest importance indeed! W does it & defines it! BTW; room was clean & very comfy-not huge & no view---no worry.
"Great location, nice rooms, but poor amenities"
Have stayed for 2 nights recently on a business trip. Great location (but there are other nice hotels in this area as well), nicely appointed spacious rooms, but management must do something with amenities and services offered. Had to re-login daily to get an access to WIFI (every day you have to ask for a new voucher/code). Salad ordered through the room service menu at a quite high price for this city was not even accompanied with the single piece of bread. When I called and asked about the bread they have brought me a piece of sandwich bread (I was told this was made exceptionally because I asked for)...Good spa and wet area (pool, whirlpool, sauna) though...
"Nice hotel in great location but need to deal with their restaurant arrangement "
Stayed several times in this hotel before. Nice hotel with "W" style touch. Hotel is not big. Great location. For my rating I almost went with "average" but the reception and room service teams were very nice so it is only thanks to them for higher rating. Here are some problems they need to fix: - the only restaurant is Cococo. The hotel has some strange arrangement with this restaurant so it does not feel that restaurant cares at all about the hotel guests. Very arrogant hostess at the restaurant when we tried to have lunch there and the hotel could not help us. Breakfast is at the same restaurant and this is why you need to sign a bill even if breakfast is included (it is covered after that by the hotel). Service during breakfast is very far from perfect. This needs to change - the hotel of this level must have its own proper restaurant. - concierge desk - they do not have real concierge service. Yes, people there can help with very basic things but when we tried to use their help to get tickets to a sold out theater performance or book a busy popular restaurant, they could not do anything. So do not expect a real quality concierge there. This is another thing the hotel needs to fix. But otherwise people are very nice there. We got a great deal using Starwood points. Connecting rooms were guaranteed and we had no issue with late checkout
"The place to stay in St Petersburg"
We recently spent 4 nights at the W and it was better than we could have even expected. Great location for both sightseeing and food- the main street just a few blocks away. The service was exemplary. We had a few times where we just needed help and the staff always came through. The biggest example is that my glasses broke and the doorman Mitri tracked down super glue for me in less than 30 minutes and at a price of 24 rubles- 60 cents. In addition to that Mitri is an excellent guide telling us all about where we should go and what we should see. And he's not the concierge but one of the doormen. Maybe the best we've ever ran into. St Petersburg in all is a great city to visit and we'll be back and the only place we would think about staying is at the W!
"Great W in a great city"
Spent a wonderful week here on business - I love W hotels and this did not disappoint. Russia tends to either "get" western service or get it horribly wrong - and the W certainly understands the western concept of hospitality. Check-in was efficient and swift and very well judged. I loved my room - had a nice view onto the street in front and was very W. Breakfast was also wonderful - no complaints here, and the gym was also very well equipped and had a good atmosphere. Am looking forward to coming back here.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM