of TripAdvisor Travelers recommend this hotel
Very nice stay here recently and as Hilton Honours customers were upgraded to premium room which was fab. Staff ever helpful and hotel had easy access to taxis and just over the street to Princess Street and views of the Castle. Lovely breakfast and only wish I had taken advantage of specially cooked item like omelette or egg Benedict.......but then you have to have an excuse to go back 😜
For a pair of special occasions we pushed the boat out and took a junior suite overlooking the castle and which was on the top floor. The cost was quite steep but the quality of the room, the fixtures and fittings and the general comfort of the room were all from the top drawer. We had a very agreeable lounge area and our pre-arranged bottle of champagne was chilling on the table ready for our arrival. The bed was very comfortable and we heard no noise from any neighbours nor through the door and we both got a decent night of sleep. The bathroom was massive, again had top notch fittings, and was spotlessly clean, as was the rest of the room(s). When we came back from dinner we found that the cups and glasses we had used had been washed and replaced, the tea/coffee/biscuits we used had been replaced and the towels we had used were also replaced. This is definitely a 5* abode, We didn't take dinner but the breakfast must be among the best in the land. You name it, they do it, and they do it very well. There was a fantastic selection to be had and we chose the buffet option but you could also have had one of the many staff to do it for you. There was a little bit of a queue on checking out and there was no obvious information about just leaving your keycard and allowing the staff to send you an email with the final bill - which we would have been pleased to allow - so we waited to be checked out manually. Other than that, everything was excellent. We knew that we were staying "somewhere a bit nice", all of the staff we encountered were pleasant, professional and seemed pleased to be of assistance to us. Not cheap, BUT, well worth the money and one of the best hotels we have stayed at, and we have stayed in a fair amount over the years. Top marks to The Caley, (we still call it that, even though everything has WA stamped all over it! but this is Edinburgh and this is THE CALEY).
We loved the hotel! The level of service started out very high with a very helpful porter going out to our car, which my husband was waiting in the car around the corner, to get our luggage while I was checking in! And it continued to be excellent through out our stay!
"Caution Hilton Gold AND Diamond Members: Breakfast is not included on the cards."
For the sake of truth, I will say that, as a Gold or Diamond Member, one receives a discount of approximately 42% on the price of the full breakfast. To me this is a sign of a snobbish attitude as if Waldorf Astorias wanted to show that they would be better than 'usual' Hilton Hotels. Well, if they were, they would not feel the need to show it. I have had the luck of sleeping in some of the finest houses in Europe including Ritz in Paris and London, Sacher in Vienna etc. The card of the Leading Hotels gives the right to a complimentary continental breakfast: No really good hotel (one worth of its history) has ever limited the breakfast in any way. Besides, in many cases the hotel would hardly loose any money: e.g. I am small, weigh 43 Kg (95 English lbs) and mostly eat very little or even nothing, but I love sitting in a beautiful hall and enjoying the atmosphere. On the contrary, I am very disappointed if I feel treated as a guest of second class. On the page of Hilton Honors one can read that neither Gold nor Diamond members have the right to the complimentary breakfast in Waldorf Astorias. No discount is mentioned, i.e. the 42% discount is an idea of Waldorf Astoria Edinburgh (former Caledonian), to me actually a narrow-minded solution (note: the discounted price is less than the parking costs for one night, do they really have to charge this' ) Generally, a hotel is considered to be nice and has success, when it gives more than it is supposed to. In the long run, it will surely win, because people like going there. Room: First the employee at the registration declared we would have been upgraded. The upgraded room turned out to have only (!!) a shower (no bath tub!). I ran downstairs (nobody accompanies to the room as it happens in the Leading Hotels) saying I would never have considered possible a Waldorf Astoria would have rooms without bathtub. The employee (a woman in her 30s, no native English speaker) surely took a lot of time to find the possibly worst room with bath tub. The room was old and not remodeled: at the desk there were no extra sockets, I had to unplug something in order to plug in my laptop. The furniture was really old, worn out and would need replacement, there were very few drawers and all of them short. Lobby: Here the waiters were extremely nice and helpful. The list of malt whiskys was very limited for being in theoretically one of the best hotels in Edinburgh. Compare e.g. the list of the bar of the Old Coarse Hotel in St. Andrew and you will understand. Some of the concierge and bell men were helpful. I had felt treated very well in the Waldorf Astoria New York and London. Here it was not the case. I do not think I will ever pick a Waldorf Astoria again. There are enough Hiltons and Leading Hotels.
My wife and daughters went for afternoon tea, advised the server that since a couple of them had given up sweets for lent could they take cakes element home with them, server said of course no problem. Charged £35 each plus 10% service charge then got home and not even a third of cakes etc had been put in their takeaway boxes. Since then we have called three times and been told that the matter would be looked at but so far no resolve, just some silliness about health and safety! Management should be asking themselves why a former great busy Edinburgh institution now lies empty, their present managers have managed to run the place down regarding service in restaurant and main concourse, shocking, GET YOUR ACT TOGETHER! We used to go for meals and drinks but like so many of our friends we will just stay away now. Can someone in a higher position look into what is going on there, surely you must wonder why the hotels food and drink side is so underused.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM