of TripAdvisor Travelers recommend this hotel
"Where old and new meet"
This hotel is in a class of it's own. One is welcomed very professionally and friendly. It starts with the porter at the door who is very helpful. The reception staff has attention to detail and makes one feel welcome. Your luggage is brought to your room by a friendly member of staff. The rooms are large, clean with very good beds. A few minor flaws were observed though: the shaving mirror was not fixed to the wall properly anymore and it took a couple of minutes before hot water was flowing out of the taps. Dining in the brasserie is also a very nice experience. Good champagne from the house brand and very tasty dishes. The staff has good knowledge about the available wines and food. I would recommend this hotel without reservations
"Caladonian Hotel Edinburgh"
Excellent service. A good mix of professionalism,courtisy, efficiency and friendliness. A traditional hotel with its character intact, but wit modern facilities. The restaurant is excellent and the bistro, French in atmosphere , but utilising local ingredients. Wine list excellent. House Champagne, a must.
"Wil not be back"
Spent one night here as my daughter does lots of research for her business This hotel lacked atmosphere, our checking in time was 3pm, I arrived at 3pm but no room was ready for us, I had to wait for 15min The room was clean but it was freezing, the windows were old, no double glazing, the draft was incredible I sat with my scarf on the whole time, room was of a poor size for a five star, we looked out onto a wall and what I think was a heating system that ran all night. The beds were rock hard and on turning over the headboards made a loud screeching noise. The hospitality tray comprised of, one teabag, two decaffeinated coffee sashes, two normal coffee sashes, four milk tubs and two very small round shortbread biscuits, rather mean for a five star. Breakfast was fine with a normal selection, the staff at breakfast were lovely, We will not return to this hotel, it is their loss as my daughter often takes clients down to Edinburgh
"Will never return to a Hilton hotel - a surprise 50th Birthday treat for my husband spoilt by incompetent staff."
I booked this hotel as a surprise 50th Birthday present for my husband. We were furious to be treated like criminals following an accusation that we had left without paying for afternoon tea due to the incompetence of staff. I had booked a promotional massage for both of us which included afternoon tea at a 5 star price! We presented the voucher (as instructed) when having our afternoon tea and thought nothing of it until after we checked out. Whilst shopping in Edinburgh I received a phone call asking why I hadn't paid for our afternoon tea!!! I was furious to say the least and went straight back to the hotel demanding to speak to the manager. Having been offered a "free" glass of water and with the embarrassment of having to deal with this in front of other guests and staff I was told that there had been a case of staff error and that the afternoon tea had been paid for. All we were given was an apology! This incompetency and embarrassment completely ruined our stay and certainly undid the effects of a "relaxing" massage. I am amazed that we have never had a letter of apology let alone any compensation a year later. I am now considering legal action against the hotel.
"Gorgeous Hotel close to everything"
The hotel is gorgeous and luxurious right in the heart of the city. If you can upgrade to a room with a view of the castle, you feel like you are sleeping in a Disney movie. The staff was so friendly, we only wish we had a longer time to stay in Edinburgh.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM