of TripAdvisor Travelers recommend this hotel
"Run, Don't Walk (Away from this Disappointing Mess of a Former Great Hotel), Perhaps to the Sheraton."
Wow - I have never reviewed a hotel before even checking out. Having stated at The Caledonian in the past, we were so excited to stay at this classic Edinburgh hotel. The day before checking in, we received a text asking if there is anything the hotel could put in our room before arriving - terrific! I asked for tea and honey since my wife has been battling a cold. I was assured it would be in the room when we arrived. Unfortunately, there was no tea and honey. Thanks for being proactive and asking but don't ask if you intend to drop the ball and disappoint. Ok, so next up concierge. Our daughter was coming in at 10:30 in the evening so we asked the concierge if we should drive to the airport or take the tram to pick her up. He told us to take the team, "it runs every 10 minutes, all night". WRONG - we got to the airport but there was no tram back. We finally figured out we would need to take the bus, off to stand in line - THANKS WALDORF ASTORIA CONCIERGE. The shower in our room leaked across the floor, seems like it hasn't been sealed around the floor for some time. Hard to get ready in a puddle of water. Breakfast, day one. Nice selection at the buffet, unfortunately, we were not offered a selection of hot breakfast drinks, only coffee. Even more unfortunately, the coffee was muddy and terrible. Fast forward to the end of a long evening. We entered the hotel and were treated like we had three heads. Our arrival seemed to be an imposition or interruption to the staff trying to look busy doing nothing. When I asked if there was somewhere we could get cookies and ice cream, the person behind the front desk seemed dumfounded by our request and treated us like we were fools. We finally asked if room service could fulfill our request and he said yes, of course. WRONG - failed again Waldorf Astoria. We called room service and again, were treated like un-welcome guests. So after going through the menu and finding out what they didn't have (though it was on the menu), we settled on Sticky Toffee and ice cream and were told it would be 25 - 30 minutes. WRONG - it's been 40 minutes and we are still waiting.... This might sound obnoxious but if you spend well over $300 per night, you expect better. Why is the service at this beautiful hotel so bad' Why do they make their paying guests feel like an imposition' Why isn't there any turn down service when the rate is so high! Still waiting on dessert - more to come, I'm sure.... Oops -it's now been 45 minutes, no dessert. #worsthotelexperienceever, #dontstayhere, #SheratonEdinburghnexttime, #whyareyoumakingmefeelsobadaboutspendingsomuchmoneyonaroom
"Not impressed.. "
This hotel is lovely aesthetically and the staff in the lobby (bellmen/doormen, concierge) were delightful. My fiancé and I are both diamond members and we booked a deluxe queen room from 1 Jan - 3 Jan. When we arrived, they upgraded us into a premium queen room, a nice surprise since Edinburgh is busy for NYE. The "upgraded room" was in the corner of the hotel (with no view of Edinburgh castle) and was directly outside of the housekeeping closet and another staff door. If you stay here, no need for an alarm clock! The door slams shut every time a staff member walks through (sometimes 3 or 4 times per minute). On our last morning around 7:30am, I finally asked housekeeping if it was possible to be more mindful of the door because it was really loud and the young lady just gave me a confused look before someone else rounded the corner and apologized. As a heads up, there is also no lounge access, breakfast, or drinks as a diamond member (instead, breakfast for 2 is £28 instead of £22/person). You might be better off at the Hilton closer to Holyrood. The location is equally convenient and you might get a better night's sleep.
"Expected a Top Notch Stay at Waldorf Astoria but it was only mediocre"
It was a disappointing stay for our honeymoon. Bath rails in the toilet was broken. A stray pube left behind from a previous guest was not cleared away in the toilet during our 3 day stay there. Daily water was not given during housekeeping and have to phone guest services for water. Bedroom slippers were missing from the room and had to call and request for them. Staff were polite when you request for things but these are the bare minimum things a good class hotel should provide without asking. So this definitely left a negative impression on us.
Booked the Carriage room for a one night stay. Usual Hilton welcome by friendly staff. The Carriage room has the look, feel style and ambience of staying in an old steam train carriage. If you are booking this room then be prepared for a very high window with automatic blind, dark features (black walls) small sink in bathroom. It is a room which we enjoyed staying in but wouldn't recommend it for more than one night. Did not use any hotel facilities on this occasion as we were out most of trip but they are normally nice. Had breakfast locally as breakfast here is expensive. Tip... if you want a nice brighter room then this would not suit you. Although it is quirky and unique.
"Nice but Edinburgh has better"
Booked this as a final Christmas/New Year blow out for the hubby and I. We stay couple times a year in Edinburgh, enjoy a nice restaurant, drinks and an evening away from our kids, and have stayed in some lovely places. Most better than the Waldorf. It's lovely, don't get me wrong. It's a beautiful historic hotel, clean, comfortable rooms with everything you need, beautiful view (if you've booked specific room), great bar, fabulous breakfast, attentive staff - no major negatives in all honestly - it's simply comes down to taste. I'd prefer the rooms to be a little larger based on price and more updated, especially the bathroom.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM