of TripAdvisor Travelers recommend this hotel
"Weekend in the Big Apple"
I was really looking forward to staying at this hotel - the lobby hall did not disappoint. Reception is buried in what felt like the heart of the hotel - it was quite dark and signage could have been better. The staff were friendly - although could have done with more staff on reception both when checking in and out - for a premium hotel I'm not sure waiting for 5+ mins to check out is great service - especially when there were lots of desks that could be manned. Staff as said were friendly and welcoming. The room was a great size and looked out onto Park Avenue. Whilst tidy and clean - it looked tired with a refresh probably due. The hotel is situated 5 mins from Grand Central and 5 mins from Rockefeller centre - so a great location. It certainly isn't the cheapest hotel - with breakfast costing $55 for one, but an impressive building albeit the rooms probably need a refresh. Whilst staying in NY we hired a private tour guide - best $200 I spent and if you are interested in the details let me know.
"excellent hotel and location"
excellent hotel ,the staff and the amenities are excellent,the location in new york is perfect to the main tourist places to visit ,it was very close to rockfellenr center ,st patrick cathedral and 5 avenue.
"Great location, beautiful rooms, not great service"
A classic hotel with NYC sophisticated charm. The location is great: easy access to Rockefeller Center and Radio City Music Hall. Also close to Central Park and shopping galore. The bed was very comfortable and my room was clean. I felt like I was the only person staying on my floor (which seemed a bit like the Shining but it was quiet). My complaints: no coffee maker in the room (but Starbucks is a block away). The mini fridge was rigged with items that if you moved, you would be charged so I could not fit my leftovers inside. I sat at the fancy hotel bar for 10-15 minutes and believe I may have actually been invisible to the bartender before I left to go somewhere else. I also had a package I needed to go out via UPS and I left it with the front desk with instructions that it just needed to be handed to a UPS driver. I just checked my tracking and it has not been picked up two days later. The service just wasn't enough to give it a great rating.
"What are you paying for'"
This is an outdated hotel with a grandeur lost in translation. Upon arrival (12+ hour travel) we were informed that our rooms were not available. Fair. We were 45 minutes before check in. We were informed that we would receive a text with our rooms being ready shortly after 3pm. 3:30pm with no text, so decided to enquire at the reception. Informed that the guest in our room had only just this moment checked out (30 mins to assign a housekeeper, 40-45 mins to service the room). Offered a different room on a different floor for which we gratefully accepted. Bars. Service slow. Hostess (wish I could remember her name - Saturday 3rd December, approximately 5pm') unapologetically rude. For the amount of rooms there should be a far greater amount of staff, with a far greater amount of seats and bars. Rooms. 3+* hotel standard. Nice tv, comfortable beds. Chipped furnishings, faulty blinds, broken bits of metal sticking out of places. Enough to be said there. Breakfast. Impeccable service, excellent array of food (both quality and offering) and fabulous ambience. First time reviewer. You've got 3 months to make a choice as to where to stay in NYC if the Waldorf Astoria is to factor into your equations. Having stayed in the city many times this should not be a top 10 pick. Also, Abir, after reading many responses you've posted on this site this article shouldn't be 'difficult to read.' It should be quite obvious when comparing the reviews that you have received with the quality and level of service you should be offering.
"Glad we stayed before the renovation"
We decided to stay at the Waldorf Astoria during a recent long weekend as we heard about the upcoming renovations and partial conversion to condos. We wanted a "last stay" before things change. I checked in via the Hilton app as we were driving from upstate New York. When I arrived our room was not ready. The front desk staff were very apologetic and gave us a credit without my having to ask. It is very obvious both service and service recovery are very important. Our bags were already "checked" with the doorman so we went to dinner and within an hour the room was ready. Overall, all aspects of the service were excellent throughout the stay. The rooms are in need of the planned update but they were very clean and a nice size (by NYC standards). The facilities (lobby, bar, restaurants, etc) were great and the location of the hotel is excellent--easy access to everything!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM