of TripAdvisor Travelers recommend this hotel
"Fantastic hotel but a few steps from being perfect!"
We just returned from our trip to the Waldorf Astoria Orlando, overall our stay at the hotel was lovely. The staff were friendly, the room was very clean and huge! We had a room on the 15th floor with view of the Disney fireworks which were beautiful. We travelled with our daughters the eldest is 3 and the youngest is 6 months, the staff were very accomodating - upon request they were able to put 2 cribs, a microwave and a kettle in our room (they already have an empty fridge which was useful too) which made our stay with young children very comfortable. The location of this hotel is excellent too, close to both the parks as well as local shops and restaurants. The hotel's bus service to the parks was outstanding. It was free, timely and as it only services the Hilton and Waldorf it did not have lots of stops. The bus staff were fantastic and as the bus is a large coach we were able to wheel our stroller into the hold. There was also plenty of seats on the coach. There 3 factors which let this hotel down from being perfect these were: Breakfast buffet - the buffet is expensive, for the price I was expecting a vast variety of food choices but this was not the case. They had the standard 'american' and 'continental' but nothing out of this world. Parking - this hotel only does valet parking which costs $30 per day plus tax. This is very expensive if you are hiring a car, as we did, for the entire duration of our holiday! Room service - there is no consistency in the time our room was cleaned. Some days we would come back in the afternoon and housekeeping still had not been. Discovering this in our first few days of the stay we would always call housekeeping to come when we left the room to go out, this worked and our room was cleaned by the time we got back. I would not expected to do this in a 5 star hotel. Overall a good hotel but a few tweeks would make it perfect.
We have stayed at this Waldorf Astoria previously and were impressed on those visits, however this time it did not live up to our past experience. While the service remains excellent, the cleanliness has definitely declined. Left over cheese popcorn from prior guests on arrival to our room to mold in the grout in the bathroom. Wish I could say I would definitely pick the Waldorf Astoria Orlando again but unfortunately I'm not sure I would.
"Luxurious with top notch service"
You know your are in for a wonderful stay as soon as you step up to the front desk and receive a warm welcome. Our check in process and wonderful amenities made us feel like special guests. The furnishings and finishes resort were rich and tasteful. Spa, golf and pool side attendants all available at this full resort. If you want, easy access to the parks is available. If you are on property on Fri/Sat nights be sure to visit the chocolate dessert bar in the lobby bar area called Peacock. Live piano music, full bar and light bites also available. We enjoyed the small chocolate treats ranging from $2 to $5 While staying here you can also use the recreational facilities at the Hilton next door. We preferred the service levels of the Waldorf. On property dining is very good. There is a top scale steak house called Bull and Bear. Over at the Hilton is a delicious Italian restaurant with unique items. We loved the food, but we're disappointed with our server, so I guess that's hit or miss. Breakfast at Oscars is delicious but pricey. Plus it was a bit of a disorganized, poorly managed experience. That aside, the food was very good, far above an average Buffett. It should be for $34 per person We were surprised by the $30 valet parking charge, especially since we weren't offered a self park option. Upon check out when I saw the charge, we were told self park is available in the Hilton garage for a fee of $20! Overall, what makes this a place to stay is the welcoming feel, gracious service and setting. This is a good luxury option near Disney without a character in sight.
"Two week holiday"
A good hotel with great amenities in a great location for pretty much all the Orlando area has to offer. Rooms are ready for an update and this has started. The level of service is first rate from the front door to the golf starter. Would go back but it's definitely not cheap.
"Worst reservations service "
Such a shame to see that I called already 4 times to book the Presidential suite for 10 nights and 12 rooms for 10 nights as well. Every time someone should be calling me back but nothing happened. So I just got the answer yes presidential suite is available but only one person can take the booking, they will call you back... Maybe I should look at a property more interested in my business. Already 4 days I am fighting to get someone!!! Looks amazing already!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM