Waldorf Astoria Orlando is surrounded by the Walt Disney World® Resort, just minutes from Disney® Theme Parks, water parks, and the Disney Springs™ Area. World-class shopping, arts and entertainment venues, and the best of Orlando’s exciting attractions are all within a short drive of the hotel.
Great hotel.Comment of G. Ernesto , United States the 2016-08-08
"Fantastic Experience Minutes Away from the Mouse"
Orlando is one of those places that has more tourists that local residents. I totally made that statistic up, but it would not surprise me if it ended up being true. Knowing full well that you are going to be surrounded by a deluge of families, honeymooners and college kids thinking "Spring Breakers" was a documentary, you need to do your homework and go to places that will not make you want to turn right around and head back to the airport for salvation. The Waldorf Astoria is just such a place: from a location minutes away from that Mouse's theme park, and with accommodations to enjoy across the property, it is a hotel that will make your stay in Orlando stress-free. My folks and I had actually stayed here five years ago, so we were kind of coming into this visit with high expectations. They were met on day one and exceeded after breakfast on day two. Here's how the setting and the staff accomplished such a task: The first thing to realize on the drive in is that the place is almost secluded away from everything around it, even the other resorts. For being so close to Disney World, this place is kind of well-hidden. You know you're getting close when you see speed limit signs for 14 mph, and yes, I got out to take a picture of one of those signs. (Not sure what might happen if you cross into 15-mph territory, but braver souls than I can fill me in on that risk.) When we arrived, a team of valets greeted us and took our bags almost instantaneously. I've seen a lot of hotel valet teams but this one was supremely efficient - absolutely everyone carried their weight, both professionally and probably in terms of suitcases. It's the same story with the rest of the staff, and I mean the entire staff. The front desk was easy to engage and check-in with, and I am not just saying that because of the complimentary drink tickets they gave to redeem in the lounge. The lounge team was incredibly welcoming, too. The same cocktail waitress waited on us two nights in a row, and while I cannot remember her name for the life of me, she was fantastic - and she didn't look at me like I was crazy when I (accidentally) ordered a martini with flowers floating in it. And while we're on the subject of servers, we had the pleasure of sitting in Michael's section during two of our breakfasts at Oscar's, and he made our visits excellent. But all the friendliness and service in the world does not matter much if your hotel room looks like it was last renovated in 1933. The rooms here offer a lot of comfort, even if there are a couple of confusing design choices. I never did figure out what one switch on the wall went to, and opening/closing the drapes required stretching over the sofa in front of the window and using a combination of dexterity and mind control to let sunlight in. Minor quibbles aside, the rooms were great. The beds were comfortable and the pillows were just about the greatest things I have fallen into. Plenty of lamps kept the room lit, and the massive bathroom had its own set of efficient lights. It also came equipped with a fantastic shower that I wanted to figure out how to disassemble and take home with me. Onsite accommodations are abundant, with a great workout facility, gorgeous pools and a restaurant worthy of repeat visits, Bull & Bear. Add in Oscar's incredible breakfast buffet downstairs and a pianist in the main floor lounge who knows a sweet piano cover of "Margaritaville," and you may not want to leave. In fact, you may forget there are theme parks, miniature golf courses and shopping malls to visit while you stay here. Then again, that may not be such a bad thing. No matter what brings you to Orlando, your travels should take you to the Waldorf Astoria. It's a fine example of modern luxury in the heart of tourism overload. Plus, if you really want to see the Mouse, the drive is only a few minutes.
"Great rooms and service"
Everybody on staff was helpful and attentive. Better quality of room, service than we had at AK or Contemp at WDW and at a better price thanks to off-season. Upgrade to suite for $30 per nite was great
"Top notch hotel"
Exceptional hotel. Worth every penny. You will feel like royalty and not want to leave. From the time we arrived to the time we left we felt like Royalty. I travel a lot and this is definitely a hotel I will not forget.
My husband and I enjoyed a quick trip to Orlando. This was my second visit to the Waldorf and it was even better the second time around! We enjoyed a beautiful corner suite with an amazing view of the golf course and pool area. We enjoyed wine on the balcony in the evening while watching fireworks from Universal and Epcot! Bedding: comfortable linens and incredible pillows! Our suite had a refrigerator, a Nespresso machine, wine glasses, and bar with stools were we enjoyed our morning pastries. There are so many things to talk about! To go pastries and coffee available daily at Peacock Alley at very reasonable prices. You must try the homemade cinnamon rolls! The lobby area was beautifully decorated for the holidays and the staff in every area of the hotel was friendly and helpful. We had to cut our trip short and a quick phone call to the front desk to advise of our departure left me speechless--we would not be charged for our room for the night we left! That is amazing business and the ultimate in customer service. I would definitely return to the Waldorf on future vacations.
"Very nice 5-star property, need some details/kinks worked out"
Context: We were staying for 2 nights. We booked through Visa Infinite portal since there was a very good promo at the time (2 nights or more with 1 night comped, complimentary breakfast, $25 F&B credit, space available upgrade, late check out). I am also an HHonors Diamond member. Good: We exchanged emails with personal concierge team. I inquired if there was upgrade available, and one of the concierge confirmed our suite upgrade with partial Disney view - very generous in our opinion. Room is large, bathroom is large, very nice walk-in shower. Well equipped, with living room, with its own mini bar and sink. Nespresso machine, large screen display etc. Very comfy sofabed, nice well furnished room overall. Good wifi. Breakfast is very high quality, it is on-par with what we had at most Park Hyatts. Resort ground is immaculate. Very nice pool. The surrounding even though the property is within the border of WDW, it is very serene. It is definitely the best Hilton property we've ever stayed on. Bad: We asked for 2 pairs of slippers, and the sofa bed to be turned down on our check in day. We got confirmation on email but none of them were done. We ended up setting up the sofa bed ourselves, and called in for the slippers. Intangibles: We conveyed the situation regarding the sofa bed at check out. The duty manager called us while we were at the airport to apologize. He offered to waive the daily resort fee, which I though is quite generous. So overall, we are quite pleased with our stay. Joey and Juan - two staff members at Oscars (the breakfast place) - are very nice people. They are very polite, with genuine attention to details.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM