of TripAdvisor Travelers recommend this hotel
"A Touch of New York in Shanghai"
And, it is a perfect touch. More Waldorf Towers in style, and let's hope they use this hotel as the model when they reopen in NY. There is a historic building facing on the Bund, and a modern hotel connected behind. Personally, I would recommend the modern building, with comfortable rooms, big marble bathrooms, and all in the centre of Shanghai with gorgeous views of the river and Pudong lights. The restaurants are excellent including the Brasserie, where there is a very large buffet breakfast supplemented by direct ordering of other items from the menu. And, of course, the Long Bar and other amenites. While the service in Shanghai hotels is usually good, the Waldorf is superb. As an example, when all the cabs were not responding to hotel calls due to being busy on a rainy evening, after a short wait, the bell man suggested that he use his personal taxi app (the equivalent of Uber) and we had a modern car in less than 5 minutes. Certainly this is exceptional service that you will not find at all the top hotels. Over the past few years, I have stayed at 5 top hotels in Shanghai, and the choice in part depends on where you want to be located. But, if the Bund is your choice, I would strongly recommend the Waldorf.
"“Glamourous and luxurious topped off by the best hotel bed and pillows"
Glamourous hotel located on the Bund. While the drop off entrance is a little tucked away and not so impressive, the lobby and public spaces are beautifully presented and an oasis of calm. Check in was smooth and, being a Diamond Hilton member, I was upgraded and personally escorted to 2407 which is one of the best rooms in the hotel offering breathtaking views of the the Pudong skyline and Bund below. The decor is very Upper East Side Manhattan - sophisticated glamour. The room is beautifully finished with lashings of marble everywhere including in the massive bathroom with separate deep tub and shower and all singing and all dancing spaceship toilet. The blockout blinds (controlled by a panel by the bed) worked brilliantly and the bed and pillows are the best I have ever slept on in any hotel in the world. Being the Easter weekend, the public areas of the hotel were fairly quiet. We had drinks in Peacock Alley and breakfasts in the Grand Brasserie each day. Staff were friendly, courteous and efficient, particularly in the Grand Brasserie but sometimes a little inexperienced and slow in Peacock Alley. Overall, a wonderful, relaxing and luxurious stay at the Waldorf Astoria. If you can get an upgrade or willing to pay more go for a Bund/Pudong view room in the Waldorf Tower.
"Excellent as always with a very nice view of the bund"
Waldorf Astoria Shanghai has always been my go to hotel for Shanghai with its well appointed location and exceptional service. There was a small mix-up at the start where the non-smoking room smelt like cigarettes. This was quickly rectified and I was moved to a much better smelling room. The views of the bund is beautiful as always and the food is excellent.
"Bizarre way to run a hotel!"
I often visit the Long Bar - great service and stylish (and excellent whisky sours!) My last visit, though, was somewhat surreal. The bar was closed for a fashion event - novel approach for a 5* hotel and not a policy I have ever encountered anywhere else in the world! I would have assumed they had functions rooms! A sign informed guests/visitors it would re-open at 9.30pm. We rescheduled our evening and switched from aperitif to digestif but, on our return (I had two guest, one from the Uk one from the US) it remain closed. To be fair the hotel did apologise and were impressive in trying to make our experience satisfactory. The bar did re-open but, really, they need to think more carefully. I'm yet to find the Savoy Grill shut or the bars at the Dorchester or Peninsula in HK - but maybe I've just been very lucky these last 30 years'
My initially concerns stemming from driving through a winding dark alley and walking into a very busy hotel lobby was quickly allayed upon checking in. Front desk operated efficiently and check in was a breeze. Assistant Front Office Manager William Wang made sure everything was operating smoothly. I had a number of questions before arrival and he seemed to be personally answering emails within a few hours during any hours of the day. Concierge was excellent and always gave good advice. Getting a taxi at times can be difficult in that area but on one occasion they ordered a taxi through their phone app for me. I had a river view suite and it was fantastic. During this visit to Shanghai I stayed on both sides of the bund and the views from this side is better. I'm not sure if the suites were just refurbished but everything felt quite new and in great in condition. I've walked into plenty of seemingly great suites only to be disappointed with saggy sofa and beds. The layout was very useable. The pool was ok but did not offer any views. However, service was excellent and I've used plenty of hotel pools. I actually misplaced my watch and the attendant was almost ready to turn the place upside down to help me (fortunately I found my watch before he had to do that.). Breakfast was good and offered menu items on top of a buffet. Again service was great. The only thing that bothered me somewhat was the layout was a bit awkward due to the fact that there is a new wing connecting to the old. You are actually walking through the lobby looking down at the atrium where the hotel restaurant is. Fortunately the hotel offers a library lounge on a different floor for in house guest. But I can not comment on it as I was unable to spend time there. To sum it up, the location, service, views and the room were excellent. At this side of the Bund, it's hard to beat.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM