of TripAdvisor Travelers recommend this hotel
"The Waldorf Astoria in Shanghai"
Our thanksgiving vacation was spent in Asia. The family had an opportunity to stay four nights in the Waldorf Astoria on the Bund, in Shanghai. The hotel is spectacular opulent and magnificent!! From the time we arrived until the time we exited we received nothing less than first class treatment. The room was spacious with a five plus star bathroom, I.e. Television in the mirror, heated toilet seat, separate waterfall shower and deep soaking tub and a wonderful view facing the river and the radio tower. There were several restaurant selections and just steps away from the Bund walking area, as well as a shopping area within walking distance.
Loved the Waldorf! The hotel is truly impressive. The rooms and view of the Bund was the best. All who work there were so helpful, kind and professional. The rooms were perfectly clean comfortable and well stocked with amenities
Biz trip that while at the Waldorf I felt relaxed. Much needed. Great staff and texture of life. Found my tummy to fill up dining , music danced to my ears in Nowhere bar with Frank's jazz. I will return for sure. Thx DC
"Excellent service , discriminate customer who pay low rate, so so facilities"
First of alel I want to address the excellent services their service team did. My personal concierge Lily shown me around the hotel with great intro of this classical property. I also tried their French restaurant and they did pretty good job. This is 5 /5 On the other hand, the check in experience in this hotel is very poor. As a Hilton Diamond member, I was not only not treated with respect, but also be lied in several issues regarding their membership rule. My company have a contract rate with them, and their front desk initially told me this rate is not eligible for any upgrade. I was surprised by this since this never happened, and I asked to talk to manager. He called manager and told me my room is already been upgrade from a no view room to a "city view" room. Even though I specific put I want a higher floor room, it seems they don't really care. The manager then came and said he would like give me a "special compliment" for a river view room and it will never happen again since they only allow to give ONE level upgrade to Diamond member. I told him in their membership term, the upgrade is not restricted to the next level ONLY and my preference is higher floor room with river view. He was repeated with the same thing and I just tired of argue. As a result, I do got a river view room at almost the lowest floor you can see the river. As a loyal Hilton Diamond member, I am very disappointed since what they are doing was discriminate customer based on the rate you pay and they do as minimal as they can for HHonor Diamond. This is very insincerely and extremely insidious move. After all I never greet by my loyalty. As for the facilities, I am very disappointed with their lighting in shower, as you see in the pic, the shower room is almost dark and so as the bath. Their room is some what good but pretty small. And most importantly, I don't believe this property can justify the price given such a bad experience. The old building of this hotel is somewhat classical but you can totally just have a free visit for that. Conclusion: excellent service team. Snobbish front desk, insidiously treat elite member. Above average facility. Recommend try once but will never return.
"Oasis in a bustling Shanghai"
We stayed and had a great time in this boutique hotel for 2 nights in October. It is located at lively and busy Shanghai bund area, despite that, inside the hotel is very peaceful and quiet. The service of this hotel is as superb as it's location. Every staff is warmly, friendly and professional. We just stayed in an entry level room, but their services are just as superb. I think no matter what type of room that you stayed in this hotel you will be treated equally well. This hotel is expensive, but it is worth the monies.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM