It is a very good hotel, no serious complaints about anything; but not excellent. It does not seem to be as great as Hilton brand.Comment of T. Jandhyala BG , India the 2015-01-23
"Great location, nice facilities"
Well appointed room with very comfortable bedding and pretty helpful staff made the stay here quite comfortable. The housekeepers were exceptionally nice. HOWEVER, there is a luxury apartment building way, way too close to some of the even-numbered rooms on the "1" side of the building! If you are in rooms164 - 172 on any floor (e.g., 5168) you will be looking right into the windows of the apartments! The only saving grace was that the glass is reflective so, on sunny days, you can make out the reflected view. But, otherwise, you can enjoy the furnishings and goings-on in the apartments!! Except for that, it is a great hotel.
"Clean and Comfortable"
Excellent location, with many restaurants just a short walk away. The room was nothing spectacular, but it was very clean with wonderfully comfortable beds. And the bathroom was updated and clean as well. I had a bit of trouble getting on to wifi but the hotel staff were very responsive.
"Hotel nice, staff unfriendly"
Room are small but nice. Clean rooms and conformable bed. Great location with many restaurants nearby. Food was great in the hotel. Ate several meals at hotel. The only reason this was rated a 3 was the staff. The people at at the registration desk were awesome! After that the rest could just as well stay home. The unfriendliest hotel we have stayed at for a long time. Not one person in the hotel even smiles or says hello. It became a joke with us to see if anyone that worked there would smile. We stayed for 5 days and when we were checking out i had 3 suitcases I was trying to get out of the door with 4 staff watching me. Not one walked 8 feet and opened a door for me until someone yelled at them to help. By then I was out the door. It is not a pleasant place. Other than the people, everything was fine.
Check in was a nightmare.. plus I was given the wrong code for the wifi .. I asked for a quite room.. but was kept awake by other guests.. good size room.. comfortable bed .. good location.. about a 40 min walk downtown... the concierge was fantastic nothing was too much trouble .. very polite a credit to the hotel ..I would recommend this hotel and stay there again ..
"Great hotel with friendly efficient service"
I stayed here 10 years ago and it's just as good today. Very efficient, friendly service, nothing is too much trouble no matter how busy. We had a late evening flight and rather than have to pay to keep the room for 1/2 day we were advised to use the gym facilities to shower and change. Although a 3 block walk to Metro, once there you can connect to all tourist routes, in addition the hop on bus stops outside. There were large group conferences ongoing but we,a couple, were given the same attention. The party next door stopped at 10.30 and I wasn't disturbed by other guests Restaurant meals were expensive with a particularly high service charge but there are some superb restaurants a short walk away. Rooms clean and well appointed with very large comfortable bed.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM