"Outstanding service and staff!"
Although the hotel was under renovation when we were there, the staff was very considerate of guests, and did everything they could to maintain a high level of satisfaction. Emily and Matt even went above and beyond when the water was turned off from 11-3 and the notice of such was left outside of our door that morning, instead of being told in advance. We received a nice little bag of goodies for our inconvenience, which was not necessary, but very much appreciated. Everyone at the desk no matter what time of day or night was helpful and pleasant. Room was great - comfortable bed, very clean, good air conditioning, and the location is excellent!
"Great Location and Excellent Service"
My recent stay at this hotel was excellent between the hotel staff, the quality of the rooms and bedding, the business wing, and the complimentary breakfast (business wing stays) all really well done. I was able to walk to my client's location for my business and had some wonderful choices for restaurants nearby. There is an Indian restaurant that is a 2 minute walk away that gets excellent reviews (they were booked when I arrived) as well as several other great choices nearby. I also felt very safe in this location as a woman traveling on my own. I would definitely stay here again.
"Still one of my favoriate hotels"
Stayed at the hotel on one of the new floors. Never heard any construction going on and would have known if I wasn't told. I have to say, I love this hotel, staff are wonderful but.... I like to old rooms better. The raised sink may be good for tall people but for someone 5.3, I had water all over the floor and me. There was peeling on the ceiling and the shower door didn't stay closed. There also wasn't a full length mirror in the room. I loved have a fridge, and the beds were great. will still be my go to hotel.
"Stay was fine, but just an okay hotel"
Lot of construction going on, but confined to whole floors. Didn't really notice it that much as guests stay on construction free floors. Hotel is a few blocks from the Foggy Bottom Metro stop which was convenient. Nice location in the Georgetown area. Only stayed one night, but the staff was great and very helpful. Room was okay. Clean and well appointed. A little small since I took a single room with a queen bed, but it wasn't cramped. Bed was very comfortable.
"Service was amazing -room okay"
I recently stayed two nights at this property. The room was clean and quiet with standard features. What made this hotel very good was the kind gentleman working behind the check-in counter and the two concierge men. They went above and beyond to answer questions -from where to eat close by, to walking long distances in the area, to taking the metro and my safety. When I returned from a very long walk (wearing shoes not made for that), they even gave me some slippers to take up to my room. While this is in a big city, these 3 individuals made me feel at home. I wish I had noted their names because they should be applauded and recognized. If there is any negative, it would be whatever the new style room service is. The food was not that tasty for the two meals I ordered this way. That just encourages people to go out and eat elsewhere.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM