of TripAdvisor Travelers recommend this hotel
"Relying too much on its legacy, No recognition of SPG status"
Stayed at the Westin hotel a few weeks ago for a group meeting. The initial impression was nice - you can see the sense of grandeur in the lobby, bar area, the landing on each floor, etc till you look closely and realize paint is chipping, carpets aren't as clean, etc. Concierge Staff had an attitude. And no recognition of my SPG status. We had to checkout at 10.30am on the last day (not even noon) because they had a group coming later, and said SPG status gets no recognition for a group meeting. Won't come back, or recommend.
"Old-World Grandeur, a Bit Faded, Marriott Grand Hotel Flora More Polished"
Had to try to the Excelsior because of its reputation as one of the grand dames of Roman hotels. Rome had super high ceilings. Very elegant but shabby-chic. Buffet breakfast was very impressive, much more so than the Marriott down the street, where I've also stayed. But the Marriott is more updated and a bit more comfortable even if the rooms are smaller. I'm not negative on the Excelsior at all; I just can't imagine paying high-season prices to stay there. It's definitely not the Starwood Category 6 property it claims to be. There's just too much lodging competition in Rome for them to make that claim. Maybe a Category 5.
We stayed here for two nights when we were going to watch Italy playing Ireland. The hotel is full of elegant features. Wonderful breakfasts and the rooms are everything you would expect of a hotel of this standard. The staff are very friendly and helpful and it is situated in a good position for walking to the Spanish steps and Trevi fountain. There are also a number of restaurants within walking distance of the hotel.
"The Westin Excelsior, Rome, A Luxury Class Hotel Near Major Attractions"
The Westin Excelsior in Rome's city center is an impressive luxury class hotel. The hotel's facilities and amenities are truly luxury class. The spacious lobby and bar restaurant were inviitng. Our junior suite room was far more spacious than those in other typical luxury class hotels. It was like an apartment with a large bedroom and a large living room. Bathroom was also spacious and luxurious. The service quality of the staff members' was very high. Since we stayed at this hotel only for one night and left for Rome airport early in the morning, we did not have a chance to try the hotel's dining facilities or spa facilities. The hotel is near major attractions, including Spanish Steps and Piazza del Popolo. You can walk down to the top section of the Spanish Steps and walk down the steps to via Condotti and other shopping streets. From there, you can walk to Trevi Fountain, Pantheon, and Piazza Navona. But I would recommend you to return to the hotel via taxi or car service (e.g. Uber), because the roads from the attractions to the hotel are uphill roads. For visiting attractions like Vatican Museum and Bacilica San Pietro, taxi or car service (e.g. Uber) is recommended, because they are not in walking distances and the nearest metro stop (Barberini stop: Line A) is rather far from the hotel. But it would be worth walking down to Barberini metro stop (Line A) for metro rides if you plan to visit the multiple attractions far way (f.e. Colosso and major basilicas scattered throughout the city). I have used local taxis and Uber service often during my recent stays in Rome, and both were satisfactory. There might be some bad taxi drivers in Rome. But many taxi drivers seem be honest drivers. Uber service was quite good except when you try to call them right in the pedestrians only areas. Rome is much safer even from pickpockets and petty thieves, because soldiers with machine guns and police officers are all over the places, discouraging potential pickpockets as well as terrorists.
"Needs major renovations "
First let me say that the staff is great. Regarding the rooms I expected more from a SPG property. Our room was tired. The carpet was filthy but the staff steam cleaned it the next day. One has to ask how it got that bad in the first place. Bathroom shower stall was disgusting. Big clump of hair left in the drain. Old shaver left on a shelf. Mould on the grout. They need to regrout to get rid of it and prevent reoccurrence. We were offered other rooms , actually a suite, but too big. We declined. Staff was good but obviously supervision and on going maintenance is lacking.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM