of TripAdvisor Travelers recommend this hotel
"Unwilling to listen to Customers"
The personnel at the counter and accounting are not helpful , On this point I stay at Westin from May 10 to May 14 room 851 ,My son in law that did the reservation in room 859 ,upon departure I was presented with an statement in the amount of $1,640,00 and it was Paid Couple of days after they charged me $329.84 for incidentals ,I try to contact accounting in regards for them to give a credit since I did not use any of services provided in the statement ,I call twice nobody will returned calls and all you get is an answering machine ,front desk is unwilling to get involved because that is not their responsibility Charges bill to my Citibank card should be charged to room 859 (Ramon Rodriguez ,my son in law) I have talk to him and confirmed the charges were made at his room, and he is ok with them Since I am unable to reach anyone I have ask Citibank from stopping payment until this matter is properly address by Westin Never again I will recommend or stay at any of their location
Quiet, plush, easy comfort. Enjoyed the space, the light, the temperature, the shower and the kindness of strangers. Also enjoyed the good coffee in the lobby. Wish there had been a breakfast perk as well. But this is our preferred hotel in D,C, while visiting with family so expect to return again.
"Not as good as last year..."
I stayed at the Westin, Georgetown about a year ago and therefore, I was expecting a similar experience and it was, to a great degree. However, I felt this time around, the staff service (especially at the front desk and at Caucas) could have been improved (aside from Adrian who was good and some of the bell-hops/valets). There were very few smiles. Upon check-in, I was asked to provide my credit card so that they could place a block. I asked how much was being blocked and the person at the front desk didn't know. I thought this was poor given that they should know. I was also given a key card and was informed that the key card is used to start the electricity for the room. Isn't this a fairly normal state of play for most hotels around the world' The room is of a good size and there is a very large bathroom (although water pressure from the shower is poor) and I personally didn't like the toiletries too much. One of my lights was flickering and i had to call three times to get this resolved. Housekeeping was good, but on the second day they didn't clean the room until around 3:30pm which i thought was quite late. The bed is comfortable and the TV unit is good. On my first day there was a bit of construction noise coming from the courtyard but what was really annoying was that there was very loud music coming from outside until the early hours of the first night - Adrian did address and resolve these points. I had an early flight and went to the front desk to pay the bill the night before. As I went to pay the bill, the women at the front desk had no change - which was surprising and then said to me in a very condesending tone "if you take anything from the mini-bar, for sure, we have your credit card details and we will charge it.". I have stayed at hundreds of hotels and this was an obvious point which quite frankly didn't need to be stated and certainly not in the tone in which it was said. I really felt like I was not a guest but someone who she thought would steal from the mini-bar. This put a sore note on my hotel experience here and will really make me think twice about staying at this hotel again. After leaving the hotel, I received 4 identical emails with my bill. At the $500/night for this hotel, I did not feel that it represented value for money. All in all, not a bad hotel but with so many other options in the area, I will probably stay elsewhere next time.
"Smelly in Georgetoen"
I went to one guest room and it smelled so I asked for a second room. The second room smelled as well. It seemed like there was a flood and the carpet had never been replaced. The staff was very gracious, but there was not way getting around the smell.
This is an excellent place to stay. I was really impressed by the size of the bathrooms. We stayed for two nights attending a wedding reception. We needed a mini fridge for some left over food. They had one up to us within an hour and did not charge us anything extra.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM