Excellent location and a great facility with very friendly personnel.Comment of A. Jeannine , Canada the 2016-12-04
Excellent service and staff are friendlyComment of S. Mike , Canada the 2016-09-22
We checked in. And we're given a lake view room. The man on reception (Kevin I think) was excellent. ThanksComment of K. Brian , United Kingdom the 2015-12-10
I was staying for a three day conference however when asked it I would like to have my room cleaning I stated yes as some friend and family would be coming over before we went to the Theater and dinner for my birthday. The hotel registration person immediately upgraded me to a beautiful lake view room on the 34 floor. I really appreciated the upgrade and enjoyed my birthday, being away from home. The room was incredible clean and I was happy to leave tip for the cleaning staff.Comment of C. Susan , Canada the 2015-10-08
Hotel was beautiful and everyone working there very professional. Concierge very helpful. Only complaint would be the charge for in room Wi-Fi in this day and age of free Wi-Fi everywhere we travel.Comment of K. Eric , United States the 2014-12-30
Very good hotel overall, great location for me, as I needed to be near Rogers Centre.Comment of K. James , United Kingdom the 2014-07-02
Very nice hotel. The check in process was very smooth. We were immediately greeted by the doorman when we arrived. The front desk staff, Marco, was friendly and efficient. Rooms were clean and very comfortable. The only difficulty we had was poor water pressure in the shower.
I attended a business conference hosted at the Westin Harbour Castle Hotel. Everything from the staff to the food to the rooms were first class. I'd be thrilled to stay here again and would recommend it anyone.
"bdo tax conference"
room and food were great. conference rooms were at times noisy (activity in adjacent room/area was noisy and that noise could be heard loudly in the conference room); shower pressure was not good; towels hard
We were in Toronto for a UFC fight at the Air Canada Centre. The hotel is a convenient 5 minute walk to the ACC. The entrance is quite large, valet parking is available (which I would recommend). The rooms are pretty nice. They are clean and modern. The view from the room is quite nice. You will either get a city or lake view (or both), each are pleasant. The hotel is within walking distance to several restaurants along the waterfront. There is a bar in the lobby of the hotel, with plenty of seating available. The staff were pleasant to deal with, from the valet to the front desk. We had a good experience at this hotel and would definitely stay here again.
The staff are very friendly and helpful. The room was clean, but was not spotless and with areas that appear to get misses. The heating and a/c worked well in the room and keep the temperature at an appropriate level. The bed was comfy and the bedding soft and warm, over all had a good sleep.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM