I was staying for a three day conference however when asked it I would like to have my room cleaning I stated yes as some friend and family would be coming over before we went to the Theater and dinner for my birthday. The hotel registration person immediately upgraded me to a beautiful lake view room on the 34 floor. I really appreciated the upgrade and enjoyed my birthday, being away from home. The room was incredible clean and I was happy to leave tip for the cleaning staff.Comment of C. Susan , Canada the 2015-10-08
Hotel was beautiful and everyone working there very professional. Concierge very helpful. Only complaint would be the charge for in room Wi-Fi in this day and age of free Wi-Fi everywhere we travel.Comment of K. Eric , United States the 2014-12-30
Very good hotel overall, great location for me, as I needed to be near Rogers Centre.Comment of K. James , United Kingdom the 2014-07-02
"Loved the View"
We had a lovely stay at the Westin Harbour Casle. I had no complaints about the service. The beds were amazing which offered a terrific night's rest. And I LOVED the view. Being able to watch the water traffic going to and fro was priceless for me. I am a view gal and this hotel is perfect for me.
Hotels.com has $35 listed for self parking. When you arrive they tell you it's $45 for self parking (2 blocks away) or $50 for valet. When it's really $40 for self parking now. After I checked in we went to our room, toilet didn't properly flush so I called front desk and she asked if I was flushing properly. Then maintenance guy came and he fixed it really well it was so loud and powerful after that. My friend and I went to the bar and grabbed a drink- walked to the elevator and it closed on her.. hard.. she spilled the drink. It didnt just tap her it hurt. Then when we were returning from our night out- it shut on her again. The only reason I choose to stay here was because of a past great experience at this brand but this location sucks. Bed is amazing but I would never go back for that price. Not worth it at all, needs renovations.
"Nice but lacking a sense of service"
I went there for a conference and quite enjoy the comfort of the room and location. The service, while being acceptable, is just lacking in some areas. I called in 2x before (the day before and the day of) to know whether a room was available and was told that I needed to be at the hotel because they couldn't tell me on the phone. Guess what' Rooms are available or they are not... I don't think it's a complicated question. Therefore, I checked in right after 3 pm to hopefully get a room with a view. I didn't get it because 'it's fully booked' which I understand. But my colleague comes in later and gets a room on a higher floor with a view on the lake. Another example: I asked for the room not to be cleaned for environmental reasons and I was supposed to get a $5 Starbucks card which is a fair deal... I didn't get the card. These key moments with the staff don't make for a great experience unfortunately.
"The poorest of service"
From the start to the end every confrontation with the hotel has been problematic. I went to my room and the door was jammed shut (not a key issue) so I went back down to front desk and they informed me that "they had no more rooms". Not sure what I was suppose to do with than answer! It was already midnight at that point and I had traveled all day. After a while and after many suggestions from my end, they got me a new room. No apologies. Got back home and saw on my bill that they charged me for the room twice. Have been talked with "billing dept" for three days and still can't find a resolution. After they blamed me (did you book two rooms'), they ignore me (I called 3 times a day) and now I called back again at 3pm and they told me they are all out to lunch.... How they survive in these competitive times is beyond me!
well situated hotel on the border of Lake Ontario. nice spacious rooms and comfortable bed (unfortunately did have have a room with a lake view) was there on a tour so stayed only 2 nights. but service was good with quick check in and express check out. nice view from the Toula Restaurant unfortunately you have to book early to get a table.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM