Excellent service and staff are friendlyComment of S. Mike , Canada the 2016-09-22
We checked in. And we're given a lake view room. The man on reception (Kevin I think) was excellent. ThanksComment of K. Brian , United Kingdom the 2015-12-10
I was staying for a three day conference however when asked it I would like to have my room cleaning I stated yes as some friend and family would be coming over before we went to the Theater and dinner for my birthday. The hotel registration person immediately upgraded me to a beautiful lake view room on the 34 floor. I really appreciated the upgrade and enjoyed my birthday, being away from home. The room was incredible clean and I was happy to leave tip for the cleaning staff.Comment of C. Susan , Canada the 2015-10-08
Hotel was beautiful and everyone working there very professional. Concierge very helpful. Only complaint would be the charge for in room Wi-Fi in this day and age of free Wi-Fi everywhere we travel.Comment of K. Eric , United States the 2014-12-30
Very good hotel overall, great location for me, as I needed to be near Rogers Centre.Comment of K. James , United Kingdom the 2014-07-02
"Top hotel in Toronto"
Recently stayed at Westin Harbour Castle while attending a conference for work. Was able to check in at 9am which was appreciated. Room was top notch. Bed very comfortable. Room very clean. Nice size desk to work from. Internet was quick. All good!
I found the staff at the Westin to very helpful and friendly. The rooms were clean and we'll maintained. Overall a very pleasant trip and stay. I would recommend this hotel for those stopping in Toronto. The conference facilities were excellent as well.
"Pleasant & generous Birthday Gift"
Upon booking I was asked if there was any special occasion for our trip to Toronto. I confirmed we were going to a show for my wife's birthday. Upon checkin a few weeks later, Eugene at front desk welcomed us, congratulated my wife on her birthday, thanked us for being Starwood Members and offered her a complimentary bottle of wine to be delivered to our room. We were amazed - when we returned from our show - the bottle of wine was in our room beautifully decorated with a personalized note written in chocolate with incredibly delicious pastries and fruit. We did not expect this and felt like our loyalty to the Westin Harbour Castle was valued. So impressed and Eugene at check-in desk was so friendly and professional. Thanks
The hotel is perfectly located. At the lake , but also on walking distance to the shops and downtoen I had a perfect room. The services are great. In other words, nothing to complain. I can certainly recommend it.
We stayed at the Westin during the Grey Cup weekend. Despite being extremely busy, the accommodations were great! The staff were courteous, helpful and friendly. The pool was super nice. The room service guy brought my son a cookie platter with chocolate milk for his birthday after our breakfast. That special touch really made our day. Thank you!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM