of TripAdvisor Travelers recommend this hotel
"Great location and wonderful staff "
Travelling across the USA we've started to really appreciate the high standard you get when you stay at the Westin group hotels; great sleeping experience, good bar and other amenities. What stands this hotel out however is the staff. On checkin Teena was amazing, friendly, chatty and engaging. She went above and beyond to give us recommendations where to go for photography of the lakes and was very personable. She even went to the trouble of sending some mimosas to our room. Honestly the bet customer service we've had for years. It was like being back at the Goring hotel in London. The Grill is also fantastic the food is great and the staff are very attentive. Literally every member of staff here are great. Our favourites were Teena and then Lauren who assisted us with a query with great humour and charm. Chicago it's self is a wonderful city to visit and the hotel is located perfectly on Michigan avenue which is great for shopping and has some excellent independent restaurants alongside all of the chains you'd expect. It's also a short walk from local parks and the lake, thus is perfect for sight seeing. We chose the hotel due to its location being between boystown and downtown and could not have been happier. Also, but not a consideration as we used points to pay for our stay, but the hotel is actually incredibly cheap for Chicago around £115 a night which is a bargain for the location and amenities. One negative is the high cost of valet parking ($69) but it is the standard for Chicago and we were aware before arrival. We will definitely come back to this hotel when we're next in Chicago.
"Comfortable, but many deficiencies in amenities"
Very nice, comfortable rooms, showers, beds, etc. However, I would not stay her again as it has no gift shop to get incidentals, it has no vending machines like coke & snacks, it has a Starbucks downstairs that is only open at selected hours, and the most aggravating detrimant, $14.95 per day for high speed internet. Maid service is exceptional, really appreciated them and their efforts to make up for hotel's lack of amenities *(Extra Coffee, etc.)
"Keeping fit while on business"
Stayed here on business and loved the idea of being able to hire a pair of runners in order to go to the gym. If you are travelling just with hand luggage, runners take up a lot of space. The runners I got through the hotel were in good, if not new, condition with a pair of sports socks which I got to keep. It spurred me to make use of the gym each day. A great idea.
From the moment we arrive the staff was amazing. Lauren at the Frint desk was funny and nice. We even met Andrew from Human Resources whom was also very friendly and helpful. Room was very clean and was decorated very nice. We had a great view of Lake Michigan. The hotel was nice and centrally located and close to so many things, but the staff really set it apart. Would go back any day!
"Weekend Trip to Chicago"
Great location. Room well described. Small but functional. Clean. Check in, check out easy. Nothing special but nothing terrible to say. Weird feature in which they ask you if you want to give up cleaning service to "go green". Didn't get it.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM