of TripAdvisor Travelers recommend this hotel
"Nice Stay Great Location"
I recently stayed here on a business trip. This is a nice, clean hotel with good service. I had a room with a king bed and surprisingly it was a fairly nice size room. The bed was quite firm but slept well. My only complaint is the stale smell in the hallway and room. It was not overwhelming but could use some refreshing. There is a mini Starbucks in the lobby area which is great. The location is also great on Michigan Ave near Great shopping - Water tower shops, Bloomingdales, Macy's, Nordstrom Rack, Gucci, Kate Spade and so much more. In addition you're pretty close to other attractions.
"Heavy charge for the internet"
Best thing about this hotel' The prime location on Michigan Avenue, next to all the great shopping places. Or the fast and friendly check in process. Or the newly renovated and nicely decorated room. Or the fact that it has a detachable shower (a rare thing in the US). Or the Westin toiletries I like so much. Or the Heavenly Bed. I basically liked everything and wanted to give full five points to this hotel. Until I found out that they charge about $15 per day for the internet. Hello' Which year is this' The previous two week I travelled though Southeast Asia. I stayed in seven hotels and all of them offered free wifi. The Westin offers free access to the gym, but charges for the internet access. I mean, the gym must cost them more than the wifi and is surely used by less guest.
"Service saves the day!!"
This hotel is very nice in all regards. What stood out to me was the obvious importance the place on service. If you stay in hotels enough, eventual something inconvenient will happen. When it does you want to be sure your staying somewhere that will do whatever it takes to make it right. This Westin is that place! On the morning I was leaving, the parking lot manager contacted me notifying me that the keys to my car had been misplaced, and he wanted to know my schedule for the day so that he could fix the situation while impacting my timeline as little as possible (which was a tight timeline). They called lock smith to come program and new key, drove me to my appointment, waived my parking fees, stored my bags, then when the key was finished they drove my car to me (which was a 40 minute drive). The parking lot manager was on top of everything and even personally delivered my car on the back end. I was back on the road with little impact to my original timeline. He contacted me later that day to follow up, apologize again, and told me that the found the keys and they were in the mail overnight to me.
"70.00 per day parking"
great hotel with exception of the 70.00 per day parking shocker. The staff was friendly and location was great. I would stay again but I wish I new the parking price ahead of time. We stay alot of places and 30-40 seems to be the range for high end locations. Singe glazed windows made it a little noisy with traffic. They did have a rental car location there and if we new that, we would have taken a cab from airport and then rented vehicle from there.
"Nice Michigan Avenue Hotel"
We stayed at this hotel for New Years Eve celebrations, and we had a great time here. The hotel is towards the northern end of Michigan Avenue, so it's an easy entrance to Lakeshore Drive to get north and south of downtown. The check in queue is a bit strange but once you get through that it was quick and friendly. Because it was NYE, there was a guard at the elevator checking room keys and making sure guests didn't have alcohol in the room. He was gone after midnight. Once we got into the room, it was a good size for three people. The beds were comfy and the restroom size was perfect. We also had a great view towards the north with the beaches of Lake Michigan. It was a great view. There aren't too many restaurants in the area, but a few blocks away you can find somewhere to eat and drink.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM