of TripAdvisor Travelers recommend this hotel
I'm currently staying at this hotel. Yesterday I had $200 stolen from the LOCKED safe in my room! Hotel security said that "they would look into the matter". I'm extremely disappointed in both the customer service and security of this hotel.
"New York Trip 15th - 21st October- First time"
First trip to New York, would recommend this hotel, quick check in.We booked back in February asked for a good size family room on a high floor. Ended up on 23rd which was ample. Good view, no traffic sound at all and good solid black out blind to cut out the neon signage, which never seems to dissipate.Excellent housekeeping, towels and bedlinen changed daily id required. Always clean and tidy after returning from day trips. A slight whiff of dampness from bathroom, but didn't really notice after 1st day. Really good central location. Security, reception team all really attentive and pleasant, read a lot of negative reviews on here, but really have nothing to complain about except the crappy fee of $30 per day for wi-fi in your room. Just came down to lobby to do that for free, excellent connection and speed for $0. Safe in room an ideal size for all our belongings including a laptop. Would recommend as a family hotel.
"convenient room, very clean, easy check-in."
the location is 8th avenue between 42 and 43rd street. nice restaurants and in the middle of the theatre district. Also, the hotel itself has a very nice and reasonably priced restaurant. one of our favorite nyc hotels.
"Great hotel and location in NY"
we really enjoyed our stay at the Westin. The hotel is located close to metro, restaurants...and is very central so it is very convenient. The room was amazing. We had booked a room above 35th floor and we ended at the top floor with an amazing view on the Hudson River. We tried the restaurant one evening after an exhausted day walking about 15 miles and everything was perfect...
"Great Location "
My wife and son and I spent a very enjoyable few days there. The room was very comfortable with a nice view of the Hudson River. We had dinner at the small restaurant in the hotel and found a varied menu plus excellent service. Everything we ate was delicious and for a hotel restaurant, not over-priced. On check in, without asking, we were offered late checkout. The hotel is in a good location, two minute walk to Times Square and close to many excellent restaurants. When we got home, we thought we had left something in our room. I called Shawn Clark at the front desk who went the extra mile to try to locate this - thanks Shawn! Fortunately it turned up in my son's backpack. We would certainly consider staying here again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM