of TripAdvisor Travelers recommend this hotel
"Upgraded to a suite"
My room was not ready when expected. Staff upgraded me to a suite. It was absolutely beautiful and I quite enjoyed my stay. Staff friendly, property beautiful and the suite was clean and well decorated (urban modern). The extra amenities of free movie rentals, and water/coffee was nice.
This resort is a great location for Universal and City Walk, rooms large, spacious and nicely appointed. Restaurant was good for breakfast, did not eat dinner there. Pool nice, they are beginning renovation to make amenities better. Service of all staff was great!
"Convention center stay."
Great service and clean rooms - walkable to convention center and restaurants. On site bar and restaurant good food and wine. Workout center and pool clean new equipment. I would definitely stay again.
During my visit and in my particular room, the shower door didn't contain the water from the shower. Leaked through the bottom. I went through 3 towels a day just to absorb the water on the floor. I reported this to the front desk on day 2 or 3 of my stay. I guess they didn't mind the water leaking, though I did because stepping on wet towels when stepping out of a shower is gross. Needless to say, that shower remained undersides throughout my 5-day stay. There were blond hairs on the bathroom wastebasket upon arrival (I'm a brunette). That was a little off-putting, but I managed not to think about it too much after the first day. The corners of the bed frame protrude about 3" beyond the mattress. I banged my knee on it numerous times as I walked around the bed. Inconvenient and annoying. The luggage rack is great but unless I keep it in the closet (cramped) or the living room (weird when visitors are there), no place to put it. Additionally, the closet door in the bedroom cannot be opened all the way because the nightstand is in the way. You'll notice tell-tale marks on the door from many visitors before me. Maybe a number guard (protect the door) or smaller night stand (allow closet door to open further). The bathroom lighting was wonderful. The balcony was nice too. The living room and kitchenette were much appreciated and enjoyed as well.
"A welcome retreat after a day in the parks!"
This resort is modern and sleek, yet warm and inviting... The location is within easy access to all the fun sites! The staff is phenomenal. They are so friendly and efficient! Need a towel' Send a text and VOILA! It's a fairy-godmother kind of stay!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM