of TripAdvisor Travelers recommend this hotel
"Westin is good, but slipping"
We stay regularly at the Westin Seattle. It is our Go To Seattle conference hotel. It is ideally situated for Downtown Seattle, Washington State Convention Centre, Pike Place Market, etc. All good for location. Then there is a nice restaurant (Relish) for breakfast, lunch and dinner - good service, good food. Room service we used a few times, and that was good, too. But the Westin is going to lose its crown. The hotel needed a makeover two years ago when I last wrote a review, and now it still needs a makeover. The rooms are fine, but they are simply getting tired and worn. Things are fraying at the edges. But the lobby bar is solid, Relish and room service are good, and the location is really good. This is primarily a ''conference'' hotel but we may be looking elsewhere next year during conference season. The Westin is also pretty good value, which I find myself saying a lot less these days but we found the pricing fair. It the Westin were to be refreshed and updated, it would be a no brainer to stay in Seattle, particularly for conferences. Westin keeps very good this year, I am not sure about next.
"Excellent rooms and service"
I attended a conference at the Westin and was impressed with all aspects of my stay. The service as friendly and efficient. The rooms were very large with impressive views - and always clean and well attended. Room service food was great and probably the fastest delivery I have every seen in a hotel. The conference facilities were top notch. All around, a great stay in a great hotel.
Stayed here for work and it was perfect. The location of the hotel was near everything. The hotel was clean and quite. The staff felt like they took pride in keeping the hotel amazing. I enjoyed that I could walk everywhere as the location was perfect. The view from my room was amazing as well
"Worst service and need for major upgrades"
I must start that I am lifetime starwood platinum member and I used to stay at this property every time I visited Seattle but I would never consider staying at this hotel again. For one, the place needs a major upgrades in both lobby, elevators and especially the rooms. The carpets are filthy and stinks in all areas especially in the rooms. The room furniture is old and broken down. The management must have changed because they are absolutely clueless about customer service especially their loyal customers. I spoke to one of their managers and he could careless what I was telling him and he had take it or leave it attitude Westin should either mandate the property owners to address this because it is definitely hurting their company image Such a shame for a property in one of best locations and great water views of Puget sound.
"Great location, comfortable stay"
Location was an easy walk to the space needle, the waterfront and more. I had a room by the elevator and was worried about noise but it was quiet and so comfortable. I would definitely stay here again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM