of TripAdvisor Travelers recommend this hotel
Great location, peaceful along river. Staff were very helpful and friendly. Rooms were quiet considering the airport was close. Love the main entrance with a living wall of plants. Walking distance to Richmond Night market (10 minute walk). I noticed in the morning, the main lobby had a bowl of different types of apples to eat and there was a large flavoured water and fruit container for any visitors to help themselves. Overall, very pleasant stay.
"Clean rooms and courteous staff"
The rooms where clean and very well kept. Definitely a 5 star! Staff were very helpful. We flew in from Cuba late at night and the hotel paid for our cab ride from the airport. Would certainly recommend this hotel!!
Had booked a King room on the club floor. Confirmed by email. Hotel system says - queen double room. ( American queen beds are equivalent to an Aussie double.) No kings left. Hmm. Ended up negotiating a late checkout plus continued access to club lounge until departure time. Worked out ok but not what you need late at night after a long day of travel. TIP - book everything through your travel agent. This hotel was a personal booking made online. Tsk tsk. Hotel room - luxury plus as would be expected of a Westin. Bed is so snug and cosy. Big thick comfy mattress. Linens and quilt are light as a feather as well as very plush. Bathrobes are heavenly. That's what it says on the hotel label. Breakfast in Club Lounge on 15th floor. Great views in 2 directions - city, suburbs, airport, mountains Just a tad disconcerting seeing the planes coming in to land so close to the window you are looking out of. Feels as if you can reach out and touch the plane. Or at the very least wave and have someone on the plane wave back at you. Recommend and would stay again.
I stayed here for four nights while visiting vancouver on a business trip, I spend most of my time in hotels, and expect a hotel of this standard to maintain all areas including the gym facilities. On the surface this hotel looks amazing but if you start looking deeper you see the cracks I have stayed at this hotel before and love it as I need a home from home feel which this time around was not. As I'm a fitness euthesastic first off the swimming pool is freezing this hotel should be able to afford to heat the pool. The gym equipment is very old and hardly works, both bikes don't work, one elliptical doesn't work and the other, the screen is very temperamental. There are no gym towels replenished only one out of the four days I stayed was it and no cloths to wipe down the machines which is very unhygienic. Will definitely think twice about staying again.
"Extras Here That Made a Difference"
When I walked in, the clerk that checked me in was very professional and friendly. He had great suggestions about the surrounding area (food, shopping). The room was extra plush with great robes, linens, heavenly pillows and comfortable bed. I had an extra good night's rest in the bed. I also like the herbal iced tea dispenser in the lobby as I was dehydrated upon arrival. The only surprise was that they charged me for wi-fi which did not make sense. Since this hotel is by the Vancouver Airport, I was happy that I did not hear airport noise.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM