of TripAdvisor Travelers recommend this hotel
"Do yourself a favor, stay at Georgetown Westin - not this one."
The experience, the customer service (staff), the food, the rooms: all much better at the Georgetown Westin. Those guys go above and beyond to make sure your stay is pleasant. The DC City Center Westin' Quite the opposite at a higher pricetag. Not just the room being more expensive, but the food and the WIFI too ($12/day). I'm not sure how they justify the cost, guess it's purely location. At DC Westin, the rooms are much lower scale, older, smaller, and the worst past was that every staff I interacted with had a big attitude. One even commented to me about how awful their recent management was which explains why everyone was rude. Bad vibes all around. Keep in mind I am even traveling on business, not asking for any frills. Just a friendly welcome and a nice spot to crash.
Nice clean room, comfortable beds and friendly staff. They even had a bottle open in the room. That's just one example of some of the little extra provide that made the stay special. Good location. Parking could be and issue. We used the valet $60. The Fringetree bar and grill was enjoyable . We had a pizza for $15 it could have feed 2-3 people but we also got a grilled cheese with bacon which was great and a southwest steak wrap which my spouse said was good. Like most hotel restaurants the price are higher especially the drinks however like some hotel restaurant this was really good food.
"Comfortable, clean, caring staff. Restaurant in-house, everything close. Excellent price."
Loved staying here two nights, walked to local restaurants, museums and capitol mall. Winter was sunny, xmas time was wonderful. Clean, staff holds the bags if have to checkout and have time for flight, to go see another museum. Must see city. One of the cleanest and beautiful city in the US is Washington DC. Inaguration was around the corner and the political buzz was fun to catch!
"Center of town"
Loved the location. Walking distance from everything we needed. Hotel was decent and quiet. We requested a King bed but due to over booking we ended up with a double room with the upgraded view. Not all it's cracked up to be. If you can opt for a deal with the parking do so, there is no parking around and only valet is offered at $59 per day.
"Great location but needs an update"
I stayed here for two nights while attending a conference. I usually choose Westin Hotels because they give a consistently good experience. This property fell short. The rooms are dated and need an update. I had multiple maintenance issues in my room. Each issue was minor, but they add up to a negative experience. 1) I was surprised to see peeling paint from the ceiling inside the doorway. It was the FIRST thing I saw when I entered the room and turned on the light. 2) I'm always happy to see a hand-held shower, but the hose on this one leaked so much that almost no water was left to come out of the shower head itself. 3) I'm also pleased when there's a proper ergonomic desk chair because I usually spend a few hours working each evening. But this one malfunctioned and would not stay at its set height. 4) The carpeting was filthy. I walked across the room in my pristine white socks and it turned the bottoms brown. (Don't walk barefoot here!) 5) The maid did not leave a bathmat on the second day and the marble floors are extremely slippery for wet feet. Not good. (And why' Did they run out'') 6) The extra charges added for room service were exorbitant. I ordered a simple salad, a side of fries, and a glass of wine. After the $12.00 "tray charge" and mandatory 18% "service charge", this cheap little snack for one was $75.00. On the plus side: The hotel staff were all lovely and helpful. The room was quiet and bed was indeed heavenly. There are lots of hotels in Washington DC at this same price point. I will likely choose a different one next time.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM