of TripAdvisor Travelers recommend this hotel
"Excellent location and staff"
This was a repeat visit for us. We like the location of the hotel as it is close to many things we like to do, close to many landmarks and also to many good restaurants. The hotel is very clean and well appointed. The concierge and front desk staff who were consistently friendly and helpful and assisted us in a genuine and helpful way. We had breakfast at the 1400 North restaurant and the meal was served fresh, well prepared and the staff were friendly. The hotel has a great location but what makes it stand out are the extra effort by the staff to be friendly and helpful. I commend management for being able to maintain that commitment to service.
"Location, Location, Location"
My husband and I went to D.C. for Labor Day Weekend and stayed at The Westin Washington, D.C. City Center. The location is phenomenal. There's a great bar/lounge around the corner called Stan's. There's also a large CVS around the corner. There were a number of parking lots and street parking in walking distance. It is also pretty close to a lot of restaurants and bars. The room was well decorated. We had an interior room that you could see the lobby from the windows. The bed was extremely comfortable and the pillows were like sleeping on clouds. Warning: do not use the valet parking. They charge approximately $50 per day to valet park. There are much cheaper parking lots in the area.
Hotel was nice...the city view wasn't really a city view...it was more like a building view. But overall hotel was nice. Concierge desk was helpful except one person from the concierge desk kind of "forced" us to buy the Big Bus tickets when I wanted to buy the Old Town Trolley tickets. He told us the Big Bus buses run every 10 minutes when they really ran every 30 minutes (we wound up walking to most of the stops instead of waiting for the bus.) But again nice hotel, great location, walking distance to White House, museums, lots of restaurants, etc. Would stay here again.
"Visit ruined by 1 front desk employee"
Let me start with the positives: the property is perfectly located and ideal for walking to the landmarks etc. it's well maintained and the staff has overall been helpful and genuine. One front desk employee (Tamia' African American/curly hair) stood out to me because of her willingness to go out of her way to try to assist me. My GF and I had requested a king bed but were told during check-in earlier that they were oversold for the weekend so we accepted a double bed room. However, we went back later that afternoon and Tam'ia was very empathetic and tried to help to the best of her ability. She spent considerable time looking for a way to switch rooms around but was unable to. Instead of taking the easy route and simply saying "I am sorry I can't do anything.", she offered for us to come up in the morning to ask for her and that she'll keep an eye out for any availability and hold a king bed room as soon as it became available. While we decided to just stay in our double bed room to avoid the hassle of switching rooms, we definitely appreciated her efforts. From personal experience, I know a hospitality company can and do spend a lot of money on training but you simply can't teach someone how to truly CARE. Tamia did and it showed. Now to the negative.... Which is the real reason I am taking the time to write this review: During check-in and after a long flight, I was unhappy to find out that there are no king bed rooms available even though we called to request one. That being said, I work in hospitality and I understand that these things happen. I also understand that I booked my room through a third party website and group room blocks and direct bookings get priority. So, I would have gotten over that too. All I needed is the agent checking me in (Wesley Tan) to show some empathy for my situation and he didn't. Don't get me wrong, he did smile and was courteous - as Westin's training manual undoubtedly insists. However, he was cold and frankly showed little interest in finding a solution. Being that I work in hospitality, I know we all can have a bad day and I offered him an opportunity to recover from the bad first impression. I asked him: "So, just so I understand you correctly, I have no other options'" - his reply of "that's correct" left little doubt in my mind that all he wanted me to do is to take my keys and step aside. His entire demeanor reminded me of the stewardess from the movie "Meet the Parents" - smiling & professional but deeply unwelcoming... To my surprise, when I asked for a Manager, he told he's the front office manager...
"A disappointing visit"
This hotel is well situated but it is a disappointment. The room was small but does have a great bed. The gym is well equipped but it does not have change rooms so you have to walk through the hotel in your sweaty gym clothes. I could not get hot water to shave or shower in the morning, it was lukewarm. The service in the bar is dreadful. I am a platinum Starwood member but I must admit I would look for an alternative hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM