of TripAdvisor Travelers recommend this hotel
"Love This Hotel"
Great facility in a prime location right off Thomas Circle. Safe, vibrant, lots of bars and restaurants. Walking distance to my office. Best thing is the team here really strives to recognize their most loyal guests and they go to great lengths to make sure my stays are enjoyable. Steve runs the operation and takes a great interest in any feedback from his guests. Faye and Wesley and the entire team at the Front Desk are awesome. Mary has done really well with the food and beverage side of things - they added fresh plums at the breakfast buffet - think they had me in mind because I loved it. Highly recommend this gem of a neighborhood hotel.
"Drab property and poor service"
One word describes this property - beige. Someone with a very poor aesthetic sense has designed this property to be the most boring in the world. the carpets in the room are especially galling - feels like someone has puked on it. the hotel seems to be terribly understaffed - it's customary to have to wait 15 minutes on the phone to get to room service or concierge (when the phone works). The internet broke a couple of times in my 3 days here, and the minibar was empty, there was no bottle of water in the room. Westin has much higher standards in Asia -- I was very disappointed by how budget this hotel was
"Once again, a great home away from home..."
I have stayed at this property in the past and it is always consistently exceeding my expectations. Not only the location and the facilities are awesome but the hotel team is always so welcoming. This past weekend, they went out of their way being responsive to our needs. From our phone receptionist at Guest Services, Louiz, to our breakfast server, Alem, they always greeted us by name and were just wonderful to my family! I will definitely stay at this hotel again and again!
"Location and accommodation "
We stayed for two nights for a short DC visit. We had never been to DC before and just wanted to take a look around since we recently moved nearby. You cant beat what you get for the price. We had them keep our car for our time in DC. Its pricey, but is competitive in the area. My teenage son wanted some soda one night and couldn't find a vending machin, when he asked at the desk if they had one they just happily loaded him up with cans of soda. The room was clean, and we loved the pillows. I never walk around hotels in bare feet, but after a day walking around DC my feet hurt so I broke that rule and can tell you I could feel the carpet was very soft and clean. My boys loved the shower wand they had in the bathroom, I had to keep them from staying in the shower to long (usualy I have to demand they take a shower). Cabs were always out front and we were so close to everything that we were able to do way more than I thought we would in the short time we were there. Now that we live close and found an affordable hotel we like, we will visit often. Thank you Westin for making our first trip to our nation's capital comfortable.
"Average Hotel Stay"
I stayed at this hotel in January and the experience was very average. The hotel was not bad, but not great either. I chose this property for the value and my previous experiences with Westins/Starwood Properties. Staff was friendly at check-in and check-out, room was clean, bed was comfortable, and the shower had great water pressure and plenty of warm water. These things are what you expect from a hotel stay, but there was nothing above and beyond to write about. On the other hand walking distances can be quite far to some attractions that you are hoping to visit in the city and you may want to request a room with a view other than the interior lobby area. *Food at the hotel restaurant was good, but beware of ordering room service as there is a steep tray charge ($12 I think). **No free WiFi, unless you are a Starwood Preferred Guest. There is a $15 daily charge for the use of the WiFi.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM