Nice property, staff was friendly. But, the bed was absolutely terrible! Tossed and turned all night because I was being jabbed by mattress springs. Time for new beds. Also time for an exterminator, there were termite tubes in several locations along the upper walls.
This place baffled me. It has the potential to be beautiful, but everywhere you look (other than the very well kept grounds) there is neglect and lack of care. The two positives we had were: comfy bed and a quiet environment. The rest was pretty negative. There were 3 of us in our party, staying in one room. My husband and I and my adult son (who was actually treating us). Reception tried desperately to put us in a one bed room, rather than the 2 bed requested, suggesting very strongly, that my son should sleep on the sofa bed. As he pointed out - I'm not paying over $200 a night to sleep on a sofa! We were given a room with 2 beds. The room was, quite frankly, shabby. Chunks knocked out of the wall. Black marks all over the white paintwork- including doors, wooden furniture looked like it had been picked up at a thrift store - had knobs missing etc... and was extremely worn. Hole in screen door, stuffed with paper. Towels were threadbare. Toilet seat moved every time you sat on it. Shower - Hot water took forever to come through, then was scalding hot - be careful if you have children.! On another safety note, a HUGE mirror propped up against wall in bedroom, no anchors - not sure how Health and Safety let them get away with that one! The shower itself was huge, but had a tiny shower head and tiny cosmetic shelf... I assume the small shower head was for water conservation, but the fact you had to run off about 4 mins of water before you could use it kind of makes that a mute point. You pay a nightly 'resort fee' but I'm not sure what for. Not even a free bottle of water in your room... quite the contrary, $3.50 for a small bottle! The fridge was also wonky. Would I stay there again - heck no! There are much nicer hotels that give free water, tea, coffee, hot chocolate and cookies and a breakfast! They also have pools and spas. We also tried to eat in the grill... we were the only seated customers in there (several people coming and going at the bar). We were seated, given menus and water, I ordered a cocktail, then we were ignored for about 15 or 20 mins. The barmaid prioritized the drinks for people at the bar and I guess our waitress decided not to come back to us until my drink was ready... she stood with her back to us and/or disappeared, finally we got up and walked out. Pools were very busy with people drinking and loud. Room next door to us had put their used dinner tray, it was there all day. I think Hotels should be made to post 'true' pictures of their rooms to give honest choices to their prospective guests, not the perfect glossy ones from when it was first opened.
"Dessert Oasis while visiting Family"
Really loved the Westward Look Wyndham! This is an older resort with modern amenities and some historic charm. The Westward Look is a sprawling resort with approximately 240 rooms on 80 acres. As far as I know they all had private balconies. The only time you noticed it was a larger resort was when you would come in at night and there were a lot of cars in the parking lot. The place never seemed crowded. The grounds consisted of large meandering paths, little courtyards with fountains, shady trees and beautifully landscaped Desert Gardens. There is a chefs garden that guests are allowed to tour. Our room overlooked the Humming Bird Garden. Every morning I would sit and have coffee on the balcony and watch the birds buzz about the garden.There were three outdoor heated pools, but we stayed at the pool by our room which I believe they called the, lower pool. The only thing was that there was no Jacuzzi at this pool, there was a phone for bar service but it took staff a while to get down there. While this pool was a little more secluded and quiet, which we enjoyed, there were never any pool towels for the guests unless you called. We started saving our pool towels from the day before in case there weren't any available at the pool and then would change them out when the pool staff would deliver some. The rooms were large with Spanish rustic decor and had a separate sitting/TV area from the sleeping area. There was a separate toilet/shower room and dressing area with granite countertops and double sinks, which was nice because I could start getting ready while my husband was still sleeping. The room was large enough that we had my daughter and her boyfriend over for pizza and beverages and there was plenty of room for all of us to utilize the coffee table and couch and not feel crowded. I did have one issue that I did go to the front desk about, the couch in our room was fake leather and the arms of the couch were peeling! Which was quite embarrassing when having company! When I nicely confronted the evening supervisor about the issue, she discounted us our "Resort" fee. She also said that all the furniture in the rooms was being replaced. There is a restaurant on site which we utilized only once for breakfast. We dined alfresco. I had the peanut butter French toast and hubby had eggs Benedict. Service was a bit slow but everything was delicious! The work out facilities looked very nice but we just couldn't seem to fit in a workout! I really loved this place and can't wait to go back!
"9 days in Tucson"
Our stay in Tucson was for medical procedure appointments for my husband at the Tucson VA Medical Center. Overall, the resort was lovely, the setting well done. I enjoyed the paved walk around the resort with several well planned and lovely rest areas. The buildings and landscaping were well cared for. The room was large and spacious, and as it was an accessible room for my husband, the roll-in shower and safety bars were appreciated. However, the only chair in the room was heavy and impossible to move, the furniture worn and tattered. We requested a refrigerator and microwave, what was provided was a tiny refrigerator and a small microwave missing the turntable. Breakfast was expensive. The only thing that could be heated in the tiny microwave was a frozen breakfast burrito.There was no guest laundry, I had to drive 5 miles to a laundromat to wash our clothes (our stay was for 9 days)
"Nice place to stay"
This hotel is a very nice The furniture in the room was outdated but the room was comfortable and the bed was comfortable. The 3 swimming pools were nice and the water was warm.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM