of TripAdvisor Travelers recommend this hotel
"Westward Look is Grand and Restful"
Westward Look Wyndham Grand Resort and Spa has a way of taking you back to an earlier time, it being an older, well-established property with lovely landscaping, Arizona desert-style of course. The room had a slightly worn feeling that I liked... new and glitzy can be exciting, but old and a little tired has a restful quality that helps you slow down for that much-needed retreat from our fast-paced world. Service was excellent. The staff was very friendly and cordial...and efficient. The configuration of the room made it feel large and expansive. Mine was Westward-looking which had a wonderful view of the mountains, especially at sunrise and sunset. The view helped with the slowing down process as it invited me to sit and relax on the balcony more than a few times. The safe is quite high up, so it would be nice to have a small step stool available. Also that the room comes with just a shower, no bathtub, was a bit of a negative for me. But these are small complaints. Just past reception, go left up the stairs and you will find yourself in the living room of the original hacienda-style family home from 1912. Go up more stairs and you will eventually come to a tiny museum, the Tinaja Desert Gallery, which has an interesting history about Santa Claus! The nearby gift shop is also worth a visit. Finally, you will see from my photos that there is a riding stable nearby...it's just down the road.
"Expected to have a clean room!"
Went down for a soccer tournament this weekend, and although our rate was discounted because of our group rate, I expected the room to be clean. I pulled out the sofa bed for my daughter and was very upset to find dirty sheets and blanket crumpled together along with a dirty hand towel in the bed. I called the front desk and the lady was apologetic and said she would call housekeeping(HK) to change the bed. After waiting about fifteen minutes, a gentlemen came and to my disbelief made the bed with the same blanket. I called the front desk again and the lady was apologetic and offered to call HK again. Being irritated, upset, and not wanting to wait since it was almost 11pm and my daughter needed to go to sleep I told the girl she would just sleep with me. Upon checkout, I was not asked if everything was alright or even how may stay was. I was not given any type of compensation to make up for a dirty room or even another apology. To be fair I am not even sure the morning front desk girl was aware there was a problem. I would think being rated a 4+ star resort the management would make sure the rooms are clean for every guest or instruct their team members to pass along or make note of any guest complaints. I work in the guest service industry and know when a mistake is made you should always try to take care of that guest.
This resort is overall a very nice complex settled on beautiful grounds and very close to the mountains. There are a few pools as well as a hot tub which is open 24/7. The only thing was that the property seemed a little outdated, not bad, just a little.The bed was nice and comfy and the room was spacious and accommodating. There were termites in our bathroom (as well as one day a cockroach in the shower) and each day room service just scraped off what they had built since the previous day. It didn't really bother us but I feel that the problem should be taken care of rather than just pushed back. Also, we ordered room service one morning and not only were my eggs not cooked all the way but there was also a hair in my food. Other than those few mishaps we had a nice stay.
Booked my reservation on Hotwire last minute and received a great rate and not disappointed. Love the openness and views. Received a huge room and for the price was very satisfied. Only minor issue was one piece of furniture was definitely past the point of use and should just be removed from room. Staff was friendly and helpful. Would definitely return for a THIRD time.
"Grand Niece's wedding"
I was disappointed in the wear in the quest room-The seating areas are not comfortable in any way-I booked the reservation under a block set aside for the wedding--I find out later that the price for the room would have been considerably lower if I had just gone on line and booked--not real happy about that--thought that booking a large block would or should get an apprecible discount--only to find out it is much more expensive
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM