of TripAdvisor Travelers recommend this hotel
"Good stay. Great service !"
I'm writing this review while still at the hotel. This is a beautiful hotel and you can't beat the location. But the reason I'm giving this hotel 5 stars is because the great service I received from Cristina at the front desk! She is amazing. I went downstairs to ask about wifi and Cristina noticed a mistake on my reservation that happened at check in. She promptly fixed it. She even sent up cookies and treats for my son. She was incredibly helpful and always greets us with a smile. Service like this is the reason why I would recommend this hotel. Also, Brian, the concierge has been wonderful. He's very knowledgeable and took a lot of time to talk to my son about fun facts. I would return to this hotel bc of their great service.
Lovely hotel at Christmas with all its glorious splendor. Attention to detail clearly shows in all the decorations. Cafe could use a second barista. Had the bouillabaisse in the restaurant which was delicious. Bar could give a more generous pour. Overall the service was excellent.
" A disappointment "
We ate at the Willard with a friend who worked in the area many years ago and had fond memories of wonderful meals there. She wanted us to experience the history of the place as well as elegant dining. She'd made reservations for the 'main dining room' which she believed to be on the main floor. However the dining rooms or banquet rooms on the main floor both had events going on and we were sent upstairs to an area which appeared to be mostly a bar for dinner. It was not the elegant ambience that our friend had envisioned and she was embarrassed. That being said, the service was very attentive and the food was good. We were happy to be with our friend. But I do think she should have been told that we'd be eating upstairs. To complicate things our friend has mobility issues and navigating the stairs was difficult for her. There is an elevator of sorts but we were told it was not working. Perhaps the downstairs rooms are only banquet rooms now and the formal dining rooms are no longer available for dinner. This was not really explained to us by a hotel staff that wasn't very interested in helping us. The Willard has an interesting history and the building itself is worth seeing. I'd not bother to back there to eat again.
"Was good stay with great location"
Perhaps expectations got the better of me. I can't find any faults with my stay but I was not blown away either. Check-in staff was great and offered nice advice on the area. Room was spacious and clean. Location definitely can't be beat. I think my biggest grievance was walking past the bell desk and not once being acknowledged in anyway let alone have a door opened. Yes I am capable of opening my own door and yes it is not really a third world problem. But I was expecting a modicum of service.
"Terrible event space and awful service"
Hello traveling world. To start I want to say I travel for a living and stay in the finest hotels around the world. I was excited to be back at the Willard for an event I was running, that was until I got there. Our event service manager Linda never warned our end client or anybody from the production that the hotel shut down all the elevators leading to the Grand Ballroom for 9 (yes 9) weeks. Due to the shut down we had to hand carry all our very very heavy equipment down stairs to the ballroom level. The hotel security at 5am told us to use the front lobby to come in and showed us another way in. We were then stopped later by the events manager and her team and told to find another way to leave. With little to no options we had to use the front lobby. I would be pissed if I was a paying hotel guest and saw my team of AV guys pushing all these big black cases around. We had the ballroom for a lunch only and the Events manager lied to me and said there was another group coming in on our heels with a lot of production equipment, I was told we had to leave right away. Turns out there was not other production team. Only other group to come in was the wait staff to reset the room for the dinner. The hotel is only after money and over sold the space. Typical hotel nonsense. We had the Willard Ballroom booked for the remainder of the event and that was even worse. There is no lift to get our gear in so again hotel security told us to come through the main lobby. At the end of our show Linda our hotel contact started inspecting everything and trying to blame us for damages we didn't do. We were told that we damaged the hotel lectern and had to pay $1500 - $5000 for repairs. We documented the entire conversation on video as the story from the hotel and Linda kept changing. Linda even went so far as to say we switched up the mounting tape on our signage to make it look like we didn't damage the lectern. Again I have worked in the finest hotels in the world. This clearly isn't one of them. Linda our events contact from the Willard doesn't even use her cell phone during events. She said "I doesn't like phones, so I never carry mine". Hello its 2016 carry your phone. Be service oriented or go work for Motel 6. I take that back because the workers at Motel 6 carry phones. During our load out we were stopped by Linda's boss who said we couldn't load out from the lobby. No other option was given and our staff was in overtime. Now granted we are all working to get out and off the clients clock as fast as we could but the Willard stopped us and caused a 30 min delay to our teams exit. In the end they had to let us load out from the main lobby. This took place at 6pm during the rush hour time. It was ugly and not the way we wanted to work but the hotel tied our hands. During the load out they told us we damaged the ADA lift to the Willard Ballroom. We were told we would have to pay for the damage. We told them to pull the security footage and show us the crew who damaged it. They then dropped that claim. We didn't use the ADA lift as it required a special key that only the hotel staff has access too and the ADA lift can't hold the weight of our cases. The bottom line is the hotel is trying to nickel and dime it's customers. Service is terrible and the Managers are unresponsive, rude and egotistical. All this because of its location and proximity to the Whitehouse. Big deal Willard. You need to fix your hotel lifts, fix your management and hire more talented people who care about keeping customers happy. Stop fleecing your clients, stop over booking space and wake up. Why isn't there more security on duty at your hotel. At 5am you only had 1 security officer on duty. I know this because he was the only person able to help us get in and move around. He acknowledge he was the only guy on duty and was trying to track down all our staff of AV guys running around at 5am. That was our humor of the morning. Glad nothing serious was happening. Your simply not prepared. If you are an event planner don't book here, you will be treated poorly and unjustly by management. You will be nickeled and dimmed all the way till you leave. You will not have a easy time working here and the rooms are very hard to work in. If anybody wants to see the evidence, I made a video of my experiences and would be happy to share. Please be aware and don't get suckered like our clients did. Josh
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM