of TripAdvisor Travelers recommend this hotel
A classic grand old dame. Tour the famous lobby and the room with historic paraphernalia. Must be seen holiday decor. Ballrooms are breathtaking. Rich decor and sumptuous rooms although a bit small but as expected in an old place. Well maintained in a great locations for dining and touring. The Occidental Grill is just downstairs with nice offerings for lunch and dinner. Try the truffle Parmesan fries. The walls are covered with portraits of people from history. Brass and wood and a great bar. Outside lighted dining and heaters in cooler weather. Awning to street with door man to help with cabs. Will definitely go back.
Even more than we expected. We also received free admission to the African American Museum. After a small issue off water to our room was readily corrected. A fine lunch at the restaurant was next. Great location for National Theater.
"1st time at the Willard"
excellent historic property steps from the White House, walk to dozens of restaurants museums, shopping great location, handy to everything, great service and ambience, Round Robin is a great little bar, very friendly atmosphere
"Beautiful, Historical Property"
I have the IHG credit card so with enough notice, I can get 1 night at a hotel like this free (credit card is $49 per year so still awesome deal!!). Otherwise I could never afford a hotel like this even with my travel agent discount. They also did not offer me a compt. breakfast which all Intercontinental properties have done for me which isn't a must, but a nice plus for sure. The hotel feels historical the minute you walk in. It definitely is a nice experience on the ground level and lobby . The bedroom itself was comfortable, but didn't have the same vibe as the ground level and lobby. The mini fridge is stuffed and it has a sensor so if you even move something, you get charged. There's a sign on it that says you have to pay a fee to request to use it for personal use. I thought that was tacky and very nickle and dime for such an elegant hotel, so if you are on medication which requires refrigeration, expect to pay some $$ for that privilege. There is also no express check out on the TV. I also think they need to train some members of their staff better. I cannot give names, but they were the female staff I met. One at the front desk sort of rushed me through everything. I would have appreciated her to tell me about the logistics of the hotel with some doors being locked at certain hours. I also had a knock on the door from these 2 women asking if I want turn down service. I told them no thanks and they stopped after that, smiled, handed me a couple of mints and expected a tip. The number of employees here expecting tips from either doing nothing or something a baby monkey could do, was endless. I've stayed at really nice hotels, but have never encountered as much "tip grubbing" like that until I stayed at the Willard. It was kind of uncomfortable to be honest. I went to check in the afternoon and my room wasn't ready (hotel did not appear to be particularly busy). They did however let me do a late check out by 2 1/2 hours since I had an evening flight. The best employees I met there was 1 guy at check in who was there at all hours, and the concierge. I eventually checked into my room and my luggage never arrived. I had to call and was told sorry about the delay. I really needed it right away as I had evening plans and needed things that I had in there. I normally bring up my stuff myself, but the front desk employee (the female one) seemed to "insist" on it. I wish I did bring my own bags up though since my plans were ruined. To my surprise, the hotel sent me a great complimentary prize of champagne and chocolates. Did not expect that, but it was appreciated. The hotel is also in a great location walking distance to many of DC's sites. If I didn't get the "free" night, I would have just walked into the hotel lobby and grabbed a drink at their bar. Don't miss checking out their little "museum" of the history of the hotel. The Willard has an interesting history for sure.
"Elegant and convenient"
The Willard Hotel is very elegant and convenient to downtown DC. Easy to walk to historic places. Conference rooms were well equipped and food was delicious. Two blocks from the national mall. Quiet hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM