of TripAdvisor Travelers recommend this hotel
"Tired hotel in 5 star location"
The Windsor Excelsior is situated a couple of "doors " away from the famed Copacabana Palace Hotel ( now belonging to the Belmont chain ) and Copacabana beach is immediately infront of both these hotels . Check -in was seamless into this small hotel which is tall and narrow ( about 13 floors high ). The hotel lounge was very small ( about 2-3 sofas and about 4 large armchairs ). Staff at the check-in were helpful and friendly . Our double bedroom on the 11th floor had a partial sea view and the decor was dated in the bedroom and ensuite shower room ( the latter had some plastic-like compartments and shelving in the ensuite ). The TV had only one English speaking channel and there was only one socket ( for travel adaptors ) by the long sideboard type of table . This is probably more a 3 star hotel than a 4. Air conditioning was quite weak and took forever to cool the room down despite the sweltering 35*C temperatures outside . We would leave one of our room keys "switched" into the electric compartment when we left to go touring for the day to keep the air con on so that the room would be cool enough on our return. Housekeeping was erratic. There would be days when we only had one bath towel between us or one flannel or one hand towel. All the toiletries were displayed on plastic-like trays and were miniature sizes . Hence I often had to ask for more shampoo or bath soap ( there were no shower gels ). However toothpaste and a toothbrush is provided in a box. Our room was adequately clean. There is the usual message that to preserve water , guests are encouraged to re -use their towels which we were happy to do. However that message got lost in translation because it meant that housekeeping did not clean the room nor make the bed-up. Hence we dispensed with that idea and kept our towels on the floor so that housekeeping would clean and make-up the room. Sleep quality was quite poor the first three nights as the bedroom walls and ceilings were quite thin and the windows were single glazed. It was the samba week festival which accounted for more noise. Nevertheless I did expect to be kept awake from noise outside but not within the hotel. There was noise outside in the corridor with people talking in a normal voice, the flushing of toilets , the noise from the TV next door , the scraping of the chairs in the room above us . The bedroom floors are covered in some form of wood vinyl or wood planks with very little noise-dampening insulation in between the floors. Staff at reception particularly William Elaine and Jean were very helpful and offered us three different rooms but each of the three rooms had single glazed windows and two of the rooms were much lower down and closer to "road noise" and all 3 rooms had the same " wood " floor. Hence we stayed on in our 11th floor room and to our delightful surprise the next 2 nights were quiet. Samba week was finally over ! The presenting of chocolates in the evening was also erratic. One evening it would be 3 chocolates , the next evening 4 chocolates , and the next nothing , and the next 2 chocolates and so on. Breakfast was a buffet of various cold meats and cheeses and some hot food such as sliced hotdogs in a tomato-looking sauce and fried eggs which were mostly sunny side-up and unfortunately did not look appetising. There were several different type of bread rolls , sliced breads which one could use in the toaster provided , lots of cakes and sweet fruit rolls / tarts. The croissants were good one day and not so completely baked through the next day. The " health drinks " were fairly popular and coffee was good . Fruits such as papaya and pineapple and melon were very nice too. The breakfast room had no ambience nor character and resembled a large " diner " but waiter service was good. The pool on the top floor is tiny ( about 6 -8 front crawl strokes long ) and has nice tables and chairs and loungers. Unfortunately there are no parasols for the loungers , only for the tables. The views here are wonderful as the whole expanse of Copacabana beach is laid out below you. The favela and Christ Redeemer statue can be seen behind the hotel up in the hills and is lit up at night. There are reasonably priced eateries around such as La Trattoria and Amir and Alfaia. If you enjoy a hearty meat feast then head over to Churrascaria Palace which is pricier ( about 140 Reals per person ). There are several grocery stores or mini markets that sell bottled water , wines etc and they are on the road behind the hotel ( turn R out the hotel entrance , and R again at the end of the road and walk about 1-2 blocks ). After check-in on the first day , we entered our room and was shown by the bellboy the controls of the air con , the location of the minibar and the safe. As soon as he left , we rang reception to get housekeeping to remove absolutely everything from our minibar and fridge as we needed to use the table top space ( for our tablets PC etc ) and the fridge to keep our own bottles of water cool . Several Tripadvisor guests to this hotel had mentioned that they had been charged for items in the minibar that they had not used long after they checked out. At our checkout , we were told to wait downstairs in reception whilst staff checked our room to see what we had used from the minibar. Our information about having the minibar removed on our first day fell on deaf ears . We waited between 15-20 minutes for the reception staff Magno to come over and inform us if we could leave as our private airport transfer had arrived . If I had not gone up to ask, we would have been left to wait even longer. Suffice to say, Magno informed me that there would not be any charges for the minibar . Hooray that was a good decision of ours to get everything taken out on our first day at the hotel !! I must say that in all our travels around the world , this experience is the first for us and certainly left a bitter taste to the end of a delightful six week holiday around South America and Antarctica . Hence I would recommend any traveller to this hotel to get everything from the minibar removed asap on checking in if they are unlikely to use it.
"Serious problem with cleaning"
General services, restaurant quality and roof top view is great, however cleaning issues made me feel very unhappy with this hotel. It's pretty hard to believe I found a hair from the previous host on shower wall. But I haven't found it once! I found it twice on room 602 (check in on March 13th) and again on room 310 (check in on March 20th). After complaining the problem was resolved, and attendant on the first time was even ashamed... but it is unacceptable to face this problem in a hotel of this category and price...
"For the money, this is a fine hotel"
What makes all of the Windsor hotels exceptional, is their employees. I am most likely misspelling her name, but Elaine at the front desk helped us move to the Windsor Atlantica, and was gracious and understanding as to our reasons why. The hotel is clean, but dated. The price of the rooms though are excellent, and I would recommend looking at this hotel if you wish to save money for other things, shopping etc.
Somewhat disappointed upon first sight of our room, as it looked smaller than we had anticipated. Not much space when travelling with two large suitcases. But we were not in the room too much, so we managed. The bed was a little on the firm side and the shower took a long while to warm up. But all this was forgotten when we pulled back the curtains. We had upgraded to an ocean view room and had a stunning view straight onto Copacabana beach. It had a nice rooftop pool and terrace which was nice in the evenings especially. We only ate breakfast here and it was very good with a great selection which was constantly replenished. Service in the hotel was good and I was surprised and delighted to receive a cake and a bottle of wine on my birthday.
"Good for a quick business trip"
I was here for 3 nights and 2 days for a business trip and conference. Cons: Bed was a bit uncomfortable and mattress felt worn. There was a strong smell --- seemingly from the newness of the hotel as it appears there were renovations that had been completed -- but it was a bit strong. Checking out took a while as they were not as quickly getting us out and the woman who handled my check out was not the nicest however, checking in was amazing the young man was respectful and kind especially considering a long flight plan to get there. Pros: The hotel is clean and convenient. it was near a lot of good restaurants and near to our business. The beach is literally a few feet as well.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM