of TripAdvisor Travelers recommend this hotel
I would strongly recommend this hotel for its location right across the beach, nice staff and awesome breakfast!!! However few tips - Information is given generally if you ask for it, so ask maximum options. Best way to exchange currency is at nearby outlets for full rates, ok at hotel with some less rate and least at airport as you lose money for taxes. Buy gifts at nearby shops at much lower prices and better deals. For Food one can try nearby buffets for variety and less expensive.
"Mediocre Hotel on Copacabana Beach"
Let me say upfront that I hate being 'nickel and dimed' in an upscale hotel. Check-in and out was painless, reception friendly. We stayed in one of three premium beachfront rooms on the seventh floor. Beautiful. But no complementary bottled water in the room' Water only for purchase at the rooftop bar' A minibox of five tissues' Really' Room was standard, clean, well maintained, comfortable. We ate only the buffet breakfast in the dining room. It was tasty, well presented and ample. Service was efficient. The Trattoria Restaurant across the street is one of the best in Rio.
"Average hotel in amazing situation"
We stayed at the Windsor Excelsior because it was on Copacabana beach. We had booked a room with a view of the beach - glad we did because we met other guests whose rooms had no view except a wall. The room was adequate but they seemed reluctant to keep it stocked with sufficient toiletries and towels for two people. The breakfast was very good with excellent fruits. The coffee was appalling. The situation is great - easy access to the beach with beds from the hotel on the beach. Also good locality for restaurants. My wife had a ring go missing towards the end of our stay. It took a lot of effort to keep the hotel communicating with us. They ultimately 'failed to find it' but we have no means of knowing where it went.
"Second Visit - Twice as Nice"
This was my second visit to Windsor Excelsior from November 4 - 6, 2016. I had such a wondeful experience the first time that when I was planning my husband's birthday celebration trip, this was the only hotel in Rio I considered. I couldn't wait to see Aline (front desk) again and the other staff. I wanted my husband to experience the full breakfast menu choices (fruits, breads, meats, juices, yogurts, eggs, etc) that was available. Loved the dining staff. They are attentive and anticipate all your needs. The bellmen open the taxi doors, greet you with a smile, welcome you to Excelsior, treat you like royalty. Aline helped me plan a wonderful surprise for my husband before we arrived. We communicated by email several times before I arrived. I cannot say enough about my appreciation for the entire staff at Windsor Excelsior. The vendors' market is a block away from the hotel on the right hand side (when facing the hotel from the beach). You can also catch the bus to go to the Christ Statute at the end of the Vendors Plaza (left turn). Of all the hotels on Copacabana Beach, this hotel offers a feee shuttle to and from the GIG Airport (completely unheard of). "I will be back" (just like Arnold Schwarzeneger in the movie Terminator). Hahahaha. Thank you Windsor Excelsior staff.
"The view an location were wonderful"
We stayed for four nights on 12th floor and upgraded to beach front room. OK the rooms don't have balconies and aren't huge but are a reasonable size and the view is excellent. Pool on the roof with a bar was not huge but There isn't a lot of space in Rio so we're lucky to have a pool at all. Breakfast was very good. The staff were extremely helpful with directions and setting up trips etc. would stay again here for sure. Nice and quiet in our room. Wifi was rubbish on our floor and had to go down to reception for it to work well (small price to pay for top floor room I guess). In a safe area so no worries there and in a pretty central location on Copacabana Beach.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM