"nice atmosphere on the roof-top area/pool"
we had a 2-night stay here before our cruise. as the hotel was full we had the 2 roomed deluxe suite with its own sauna. very comfortable bed, lovely spacious bathroom. breakfast was good. cocktails at the roof-top pool bar were fun.
Good location, close to Copacabana beach. Friendly staff. Very good Wi-Fi. The breakfast buffet was nice. The room was clean, and the cleaning staff was always very friendly. Just room was very small and looking to nowhere.
"Rude staff with limited customer service skills"
My partner and I visited over the New Year period, my partner joined me at a later date, so she was not checked in when I first arrived. When we finally got to enjoy time together over the New Year period, staff that were not on duty when we checked in together became very rude towards both myself and my partner. Staff accused my partner of not being a registered guest, someone I had met whilst out, the insinuation was not a positive one in my opinion, we spent a lengthy period of time speaking to staff and eventually it was acknowledged that my partner, was my partner and not a new guest. We missed our reservations, and requested room service due to the staff causing us to not be able to attend dinner, this was refused. I spoke to Jean, front of house customer service representative, and was treated very badly, as was my PA before leaving the UK, Jean would ignore my questions, pretend to work, when they did speak it was blunt and rude. Telling me it was my problem not there's.I in the end had to go and buy food from outside to bring into the hotel. The staff were rude, unhelpful, and showed a great lack in communication skills, I have not gained any form of apology, for any of the above, I just hope when others visit Jean is not on the front desk
"Two blocks from Copacabana beach"
The staff is very friendly, personable and efficient. The hotel has parking at its location (for an additional daily charge). This hotel is only two blocks from the Copacabana beach. It has a fitness center, swimming pool, free internet (WiFi).
"Loved thus place"
Best staff we have ever dealt with clean lovely easy access to beach . Staff were caring eager to please best hotel I have stayed in . Breakfast was fantastic clean rooms clean hotel . Loved the way staff even used their personal phones to get uber forbus , helped us with our shopping needs
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM