of TripAdvisor Travelers recommend this hotel
Recently attended a conference which was very well coordinated for the most part. Appreciated the consideration of the staff. I was placed in a suite and I have to say, this was probably the nicest room I have ever stayed in while traveling for business. There was a lot of rain plus was very busy working BUT friends told me of the wonderful sites. If you are a 'chocoholic' and love everything chocolate, you definitely need to put this on your 'need to see' places. The hotel is not conveniently located but it is definitely worth the trip if you can get there.
"Hotel lovely wished we had less rain"
Attended a conference at the resort. There rooms were comfortable and nicely laid out. Resort has a good gym, indoor and external pools, multiple places to eat. The grounds were lovely, close to town meant that you could walk - all up hill on the way back. I thought that I was in Switzerland and not Brazil when walking through the town. The furniture in the hotel has European influences also. Breakfast was good with plenty of choice. Unfortunately it rained in sheets for most of the time we were there this resulted in a few of the guests being moved to other rooms because of water ingress. Certainly a lovely hotel in a great setting well worth the visit.
"Great location, infrastructure and staff"
The staff was wonderful, always helpful. We had an amazing room with a balcony overseeing the town of Gramado. The location is perfect, short walking distance to the main street. Hotel offers free parking, a real bonus.
"Fancy resort downtown Gramado"
Serrano hotel is not a new building but recently renovated. It offers very comfortable rooms and room service. The WiFi is not very fast but usable. Besides offering a very nice hotel experience, I found it unreasonable expensive.
"Awesome Hotel with delicious half board option and great kids'place!"
I spent my birthday in Gramado and chose Wish Serrano Resort for it's luxurious faculty. The hotel and its grounds are amazingly beautiful. The staff is very professional, yet very kind and attentive to our needs. We stayed there for 8 nights and chose half board which was such a great value,considering that there are four delicious upscale restaurants within the hotel. The breakfast was included and amazing! We could use our half board at lunch or dinner- huge portions and the filet mignon was to die for at the Italian restaurant. My son(10yrs) LOVED the recreational area with full-time monitors(lovely and very entertaining). There is no additional charge and children 5 and up can stay there from 8 am to 10pm! My son didn't even want to explore Gramado how much he wanted to stay in there playing with children and monitors. I had to literally get mad and tell him that he had to go out with his mom. Forgot to mention that upon checking in, I was greeted with yummy chocolates and a personalized birthday card. Oh,the heated/ Indoor pools were such a treat! The lawns are perfectly manicured with beautiful flowers and the chapel is adorable! Thank you so much Wish Serrano for making my birthday week so special! I travel the world,but was very impressed with your amenities and service. Can't wait to go back soon! Dylan and Adriana
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM