of TripAdvisor Travelers recommend this hotel
"Great location, infrastructure and staff"
The staff was wonderful, always helpful. We had an amazing room with a balcony overseeing the town of Gramado. The location is perfect, short walking distance to the main street. Hotel offers free parking, a real bonus.
"Fancy resort downtown Gramado"
Serrano hotel is not a new building but recently renovated. It offers very comfortable rooms and room service. The WiFi is not very fast but usable. Besides offering a very nice hotel experience, I found it unreasonable expensive.
"Awesome Hotel with delicious half board option and great kids'place!"
I spent my birthday in Gramado and chose Wish Serrano Resort for it's luxurious faculty. The hotel and its grounds are amazingly beautiful. The staff is very professional, yet very kind and attentive to our needs. We stayed there for 8 nights and chose half board which was such a great value,considering that there are four delicious upscale restaurants within the hotel. The breakfast was included and amazing! We could use our half board at lunch or dinner- huge portions and the filet mignon was to die for at the Italian restaurant. My son(10yrs) LOVED the recreational area with full-time monitors(lovely and very entertaining). There is no additional charge and children 5 and up can stay there from 8 am to 10pm! My son didn't even want to explore Gramado how much he wanted to stay in there playing with children and monitors. I had to literally get mad and tell him that he had to go out with his mom. Forgot to mention that upon checking in, I was greeted with yummy chocolates and a personalized birthday card. Oh,the heated/ Indoor pools were such a treat! The lawns are perfectly manicured with beautiful flowers and the chapel is adorable! Thank you so much Wish Serrano for making my birthday week so special! I travel the world,but was very impressed with your amenities and service. Can't wait to go back soon! Dylan and Adriana
We had a great experience in this place. Confortable rooms spacious and nice, all preapared for kids, nice amenities, kids club, computers, soft playground, swimming pool. Everything on a very nice green place. Breackfast is hughe evrething you think is in it you will find it.
"I NEED TO THINK ABOUT THIS!!"
I love but it's dificult to understand the point of view from hotel administration and turism agency.The rules are though.I have bought a half board in Turism Agency and hotel don't recognize this and all the time say to me that I only have right for breakfast.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM