of TripAdvisor Travelers recommend this hotel
Rooms were very comfortable and clean. Compared to higher priced hotels in the area, the rooms here are well appointed. Great location. I'd have rated this hotel 4 stars if it weren't for the completely terrible breakfast. The cut fruits are in kept in large plastic Tupperware. Bread was stale. Eggs were inedible. If this hotel invested in a nicer breakfast set up, I'd consider staying here again.
Stayed here for a few nights on a business trip because it was located fairly near the location of our meetings. The hotel is right next to the highway and you get quite a bit of noise from it. The rooms were of good size and clean.The gym was OK, but had extremely limited equipment. My only complaint is the poor service during the free morning breakfast. The food was fine, your basic, fruit, eggs, etc. The staff did not provide silverware to our table after it had been cleared from the previous group. It was nearly impossible to get a cup of coffee as well. Even after walking over and asking a staff member for a cup of coffee it was 5-10 minute before they returned. My first day there I never got a cup of coffee.
The facilities are clean and the staff is nice and friendly. The noise level was too much though, a lot of that had to do with the AC units on top of the roof...they were loud and definitely affected my sleep. I would not go back because of the noise but the staff, food and general accommodations were good. Nice buffet for breakfast and the restaurant menu is pretty good.
"Excellent customer service."
I'd like to give special thanks to Jorge at the front desk. This gentlemen went out of his way and assisted my friends and I with EVERYTHING. Kudos to Jeffrey at the activities reservations desk as well. Jeffrey was very knowledgeable and assisted us in booking day trips to different locations. The rest of the staff at the hotel were also very helpful. The hotel is very clean, rooms are big and comfortable. I'll give the food a 4 out of 5, only because the menu showed items they didn't have. If you are coming here for pleasure, you may want to stay closer to the airport or downtown, where you'll have more access to public transportation. My only issue was with the "free shuttle" It will only take you to local places, if you want to go to other places, you'll have to take a taxi and that can run you between $15 to $20.00 and can get expensive quick.
"Mid-range service hotel"
The hotel is quite modern and service was excellent. Great Wi-Fi, adequate selections for breakfast and room service available. The free shuttle to the mall and restaurants was an added advantage. The amenities such as gym, swimming pool and hot tub were a pleasant surprise. However, management needs to ensure that the hot tub and the pool are heated. During my week there, neither the pool or hot tub were heated which were inconvenient since the weather was chilly and the pool and tub are located in the basement of the hotel.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM