"Manager Bryan Guererra saved the day"
We visited this hotel to celebrate our 15 year wedding anniversary and we had some issues when we first arrived such as air conditioner and heater not working properly as well as hot water and cold water being way too hot . First of all, the hotel went way out of their way to accommodate us for our wedding anniversary. They arranged for some really nice chocolate dipped strawberries and rose petals in the shape of a heart on her bed as well as a couple of complementary drinks. They truly went out of their way to make us feel welcomed and romantic. Bryan, the manger, immediately corrected the issues that we had with our air conditioning and heating as well as with the water temperature. He was extremely apologetic and swift to act to fix the problem. We thank you very much for all of your help in making sure that we were taken care of and felt very welcomed and special. Thanks to Brian our wedding anniversary night was saved and we had a extravagant and lovely evening. Thank you Bryan Guerrera for all your help!
"San Antonio Trip"
Location was great, property is very nice. The valet staff was tremendous, very friendly, very helpful and very accommodating. Only problem I had was that housekeeping failed to clean the room or make up bed or change towels. Not very nice. Front desk didn't seem to care.
"Do not judge a book by it's cover!"
This property has a great appearance and the staff was awesome. The location is good if you do not want to be directly on the part of the Riverwalk where all the restaurants and shops are. it is a short walk of about 3 blocks to that area. However, it is in a good location to get anywhere in the city. It was also a short walk to Market Square so the location was not bad. The room was spacious and clean but that is the best I can say about it. Upon arrival, the attendant set our A/C on 65, in the 3 days we were there, the temp in the room never came below 75 and that is too hot to sleep in my opinion. The shower was also a problem, it did not matter what setting you put the water on it was coming out scalding hot! This made it impossible to take a shower in this room. Overall, the A/C and the water were enough for me to say never again at this hotel.
"I was part of a large conference using the hotel for the..."
I was part of a large conference using the hotel for the second year in a row. I was disappointed that we were not afforded a later checkout (1-2 hours extra) considering our conference finished an hour after the check out time. Food/coffee could have been better. I had a question regarding charges that should have been billed to my organization. The first receptionist was not too helpful regarding the billing issue, the others afterwards were more helpful.
"Perfect Bachelorette weekend!"
I reserved a king bed with a coach and the room was awesome. Hotel staff was fabulous. And the view from my room was great.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM