My colleague and I attended a conference at the hotel for four days. Overall the experience was excellent. James, the Hospitality Ambassador was particularly helpful, very friendly and went out of his way to make us feel welcome. He assisted the waitress when we were waiting for our order, food, etc..he offered suggestions for places for us to visit during our stay and was overall our contact during our stay. He was all over the place assisting everyone where he could..Truly a team player. Courtney, one of the bartenders, was also very helpful..she offered to look up how to make a drink I asked for instead of telling us she couldn't make it..We would definitely come back to this hotel for future business.
"Customer service not top notch"
Overall the hotel is very nice. Great location to Riverwalk. Rooms are spacious and clean. They need to give a bit more information on check-in such as you need to use your room key to operate the elevators.
The entire staff was courteous and inviting. They were always helpful and eager to assist the guests.
The rooms was very nice, but small for for the price. In my opinion, the cost for parking is very high at $32 per day. But there really is no other alternative. Other that that on excessive cost, everything else was very good. I recommend this hotel.
Stayed for business conference which was held at the hotel. Hotel was compact having all necessary things without unused space. The lobby is open with bar and grille located a few steps of front desk. The conference area was nice and seemed fairly new. The room was very clean, updated with new furniture and extremely nice. The Riverwalk access is down the steps and a 5 min walk to the main restaurants.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM