Excellent by Ms. Abby was beyond expectation. She was very perseverance when the rest of the staff gave up on the search of my USPS packet. Very well deserving staff. A great asset to this hotel!
"Tired and worn out hotel. On the very end of the Riverwalk and in a bad neighborhood."
My wife and I stay on the Riverwalk at least once a year. This year we stayed at the Wyndham because my wife attended the NSFA Conference. This property is far away from the Riverwalk as we know it. When we checked in we waited in a long line because all other employees were in a management meeting. This was at 4:00 pm. Hello managers, how about you end your meeting and wait on customers. One out of four elevators was broken. Room decor is tired and worn out. You have to pay for wifi, something I haven't encountered in at least 10 years. Epic fail. We will not ever be back.
Very friendly and professional hotel. We booked ahead on hotels.com and opted for the included breakfast which was wonderful, well worth the extra money. It is about a quarter mile off the main part of the riverwalk, but well worth the stroll.
"Tax Exempt entities, don't bother!"
We are tax exempt, both state and local taxes. Even after providing the form stating that, they refused to credit the local taxes. Their solution was that they could charge me for all the taxes and I could request a refund directly from the state. Why do we have tax exemption forms if they are not handled the way they are supposed to. The woman I spoke to was rather rude and condescending about it as well. As a former tourism employee in San Antonio, I am highly disappointed in this property and will be sending my employees elsewhere from now on. It was more convenient for his class, but I will certainly not be using this property again.
"Enjoyed our stay celebrating our 19th Wedding Anniversary..."
Enjoyed our stay celebrating our 19th Wedding Anniversary, but was disappointed in the breakfast menu. I'm allergic to pork and was disappointed there were not other meat options, such as turkey sausage or steak bits.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM