Wynn Macau benefits from a central location, close to the best that the city has to offer, from luxury shopping and exquisite fine dining to prestigious events.
of TripAdvisor Travelers recommend this hotel
"Best hotel experience ever in my life!"
Loved it loved it loved it!!! The staff were amazing the room was amazing just too good, made me feel like home and much more! Will never stay anywhere else from. Is on when I visit macau. The facilities in the room was awesome with a huge bathtub and the water pressure was strong enough to fill up the big tub in 90 seconds the tv in the bathroom the tv outside the quality of the furniture the view everything was superb and the staff were so humble and so sweet they almost made me feel like i was with my friends and I didn't want to leave LOL!
This property and hotel are amazing. Everything in here exceeds expectations. The biggest stand out is the Buffet. Really incredible, i wasnt expecting the food to be that incredible. I was a little underwhelmed by the casino. Doesnt really have the liveliness that Vegas casinos do, but still fun.
"Horrible all around"
Ok - so full disclosure, we LOVE the Wynn Las Vegas and frequent the property whenever in Vegas, but when in Macau on our honeymoon we have been severely disappointed. The wifi sucks and doesn't work (it constantly kicks you off and doesn't work everywhere on the property - this is something you pay for when you stay here so for it to not work is beyond a shame); the security harassed me for talking on my phone off the casino floor (mind you, we were staying in one of their high roller suites so getting this type of service is reprehensible - I was in the shopping area where non-Western guests were talking loudly and they actually got in my face and tried to snatch my phone - not ok), and finding anyone who speaks good enough English to be of any use is a joke. If Steve Wynn wishes to cater to expat guests and non-Chinese people visiting Macau, his property needs to do much better. Beyond dissatisfied.
Hard to come up with anything negative to say about this place. A wonderful property beautiful everywhere beautiful rooms beautiful view. Right in the center of Macau so it's very easy to get around to places you'd like to go. There is a good selection of food in room service for prices I considered reasonable for the type of establishment it is. They don't use MSG in the food which is nice, but they do use chicken powder and soy sauce which both contain a MSG so if you are super sensitive be careful. I stayed in a one room suite in the VIP wing of the Wynn tower. They have an encore tower also but I don't know what the rooms are like there. All the amenities are complete in the room it's a wonderful place. The place is a big maze and it's a little bit confusing to figure out which side of the building you're on, but that just comes with the territory. By the way notice the massage table in the suite.
I won at a silent charity auction for a two night stay at the Wynn Encore in a suite. It sounded good until I checked in. First bad sign was the rude front desk person who kept reminding me, I was staying in the Encore not the Wynn tower like that was a bad thing. Then I received my room. The bath would not drain. They supposedly fixed the bath when I requested it be fixed but the next bath in the evening the next day it was still broken. Then we were told it would take at least a couple hours to fix. So no bath for daughter before bed. Then the safe would not open. I called down to reception to request it be fixed. I went out they called the room and would not believe my wife that she had permission to confirm we need the safe fixed. Even thou they called the room and when I called down the second time they sent someone up to fix it. They did not ask me for proof of identity when they arrived at my room. They asked my name and I guess as long as I was a male and said my name they believed me without out me showing ID. Last we called conceirge asking for a reservation at Fernandos and what time the restaurant opens. The most famous Portugues restaurant in Macau. They kept saying the restaurant gets super busy and really pushing us to go to Escada instead. Positive sides the hotel room was nice and we had a large room and it looked brand new. The pool was heated so my daughter could swim. The room had a great view. House keeping did a nice job cleaning the room
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM