"Friendly staff, good food, good Platinum recognition"
One night stay here. IT issues at check-in but they're pre-printed checkin forms to help. Upgraded as Plat to a nice suite. All fresh decorated, nice style, free mini-bar items (soft drinks/snacks). Food was good, with a decent nod to local specialities. Breakfast £12.95 extra, cold buffet, hot items on order (menu a little unclear - could have been interpreted as extra for this). Staff all helpful and friendly. Easy walk to The Shambles, etc. nearby. Short taxi ride from train station. Would definitely stay again when next in York.
"Lovely chic hotel"
My husband and I have just spent two nights in this lovely hotel,we were very pleased with our room it was beautiful,we were in a superior king room,mini fridge was filled with chocolate soft drinks and milk.The bathroom was beautiful,The staff were very friendly,I would defenitley recommend this hotel
My husband and I booked here for 3 nights as a honeymoon to York and we were so sad to be disappointed. Although there were some positives, the overall feeling was 'adequate', which we didn't feel should represent what TripAdvisor had labelled as the third best hotel in York! There were some good points: the hotel is in a fantastic location on a street full of wonderful places to eat and drink and the staff are helpful in offering advice on where to go. The minibar is stocked full of complementary items which is a nice treat, particularly fresh milk. The bed was comfortable but quite hard (I know it's always very personal with beds!) However the rooms are quite a lot smaller than we anticipated and there is no bath which I don't think is made clear. The bed is also remarkably high(!) Which wasn't an issue but is worth noting. Our real upset was that due to unforeseen circumstances we had to cut our honeymoon short by a day and night. Despite giving over 24 hours notice the hotel weren't able to offer any kind of refund or concession. We were really disappointed by this, as of course we wouldn't have cut our honeymoon short if we hadn't absolutely had to. Overall the hotel is adequate but unfortunately nothing special.
"Amazing short break!"
I chose this hotel for a surprise break for my partner's 60th birthday because of the great reviews! It didn't disappoint. We went for a superior room which was beautifully appointed, a little quirky. The fridge was stocked every day with chocolate, coke and water, all included. The staff were incredibly helpful and gave exemplary service and they placed a 'happy birthday' chocolate bar in our room with a card. The extra touches such as free wifi and free downloadable newspapers and magazines was a bonus. We ate dinner at the hotel' s restaurant one evening and the food was good quality in pleasant surroundings. If you are looking for something a little different, but still modern, give it a go!
"Excellent customer service"
The Hotel is in an excellent, convenient location, the rooms are stylishly decorated. The customer service was excellent as we were moved to a corner room so that I could have a bath rather than a shower. Standard rooms are equipped with beautiful large showers. The (Superior) corner rooms have both large shower and bath.
Cartões de crédito aceites pelo hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 15:00, Check-out: 11:00