The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride. My only problem was the staff kept telling my wife ideas for shopping (lol) I would definitely stay at the Ritz again.Comentário de N. Alan , Austrália the 24/09/2015
Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.Comentário de P. Shahzeb , Austrália the 14/09/2015
Je passé un magnifique séjour, le personnel est exceptionnel, tout été parfait.Comentário de B. VALENTIN , França the 08/08/2015
"Beautiful hotel in the heart of KL"
As always, Ritz Carlton doesn't disappoint. Their service is impeccable and rooms are quaint and delectable. Treat you like Ladies & Gentlemen and ensure that you go away happy. Stayed for 3 nights and nothing to complain. Breakfast is scrumptious. Flower arrangements across the hotel are very nice. Best part is that its probably the most reasonably priced Ritz. Will surely be back.
"Sub standard 5 star hotel."
Hotel good location. Don't waste you money staying on the Club floor. Hotel rooms clean and tidy. Service during breakfast for the four days we stayed was very sub standard , maybe a three star quality only. Food choice adequate for all tastes .
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"Unhelpful and unfriendly staff"
This is not a review of our stay as we did not even get to make a reservation. The person who answered for room reservations, and claimed he is a supervisor, was unfriendly and unhelpful in response to my inquiry to room size and occupants. The date and time of this conversation was 20 Oct 2016 at 345pm. I decided to book at the Shangri La instead, better ranked in TripAdvisor yet with such charming staffs. Maybe a refresher course on how to assist potential hotel guest is in order, to avoid further appalling service.
"Best Hotel Ever!"
This hotel is not your average 5 star hotel. The service is probably the best I have experienced in any hotel. The staff were amazing, they took into account our long flight and checked us in early, gave us free breakfast that day and upgraded our room! The honeymoon decorations were awesome! Extremely elegant, beautiful and stylish hotel with brilliant staff, from the reception to the tea lounge. Definitely would love to stay here again and again. HIGHLY RECOMMENDED!
Cartões de crédito aceites pelo hotel: Visa - MasterCard
Check-in: 14:00, Check-out: 12:00