The staff at the Ritz Carlton were fantastic, very professional, accommodating and nothing was too much trouble plus everyone had a smile on their face and several staff said it was a great place to work with a lot of pride. My only problem was the staff kept telling my wife ideas for shopping (lol) I would definitely stay at the Ritz again.Comentário de N. Alan , Austrália the 24/09/2015
Really enjoyed my stay. Had a slight hiccup on registration but the staff went above and beyond to resolve the issue and make sure we had a great experience there.Comentário de P. Shahzeb , Austrália the 14/09/2015
Je passé un magnifique séjour, le personnel est exceptionnel, tout été parfait.Comentário de B. VALENTIN , França the 08/08/2015
"Execellent Service at the Executive Lounge"
I stayed at the Ritz Carlton in KL with my family and mother in law for 4 nights. The service at the executive lounge was exceptionally good. We would like to give a special thanks to Nay Tun, Mari, and Perfecto for the hospitality during our entire stay. Although children are not allowed in the club lounge, Nay Tun provided our kids with special takeaway package and we really felt that he cared truly about his customers. I have never received such high quality service in other hotels or other Ritz Carlton locations. We would love to revisit this hotel and the exceptional service received. It is highly recommended. Thanks and regards, Iwanaga and Shigematsu family
"Your home away from home"
I travel to KL a few times a year on business and this is my first stay after the renovation and also the first time bringing my family to Ritz-Carlton KL. The service received from the get go at the lobby was befitting a 5-star hotel. Was attended by Rolando who greeted with a warm welcome and confirmed my reservation. He was kind to allow me an early check-in and even a room upgrade which I was pleasantly surprised. A good start for a week stay. While I working, my kids had the chance to sign up for Ritz Kids activities for the week. This is where we felt Ritz-Carlton KL shines. Kudos to Lavender, Ester and Siew Yin who made the activities so enjoyable. They even went above and beyond to craft towels in the shape of elephants, made hand written cards and arranged photo frames in the our room. Till today, my kids still remember them and wants to come back. This speak volumes of the good impression they have made. These staff deserve special recognition for the efforts they have put in and being genuinely sincere making sure my family are cared for. Would like to thank the entire crew for living up to the motto of "Your home away from home". There are many hotels with good rooms and amenities but its the staff that makes a turnkey experience. Well done! You have won me as a loyal customer and looking forward for my next stay with The Ritz-Carlton KL.
"Excellent service from the event and operation team"
We recently hosted a luncheon at The Ritz Carlton Kuala Lumpur. The operation and event teams have been superb – very efficient, detailed orientated and accommodating with all the last minute requests and constant changes with the guests list and different main courses. I would like to say a big “Thank you” to the members of the team whom I have worked with and forgive me if I have missed out some of the names. THANK YOU Faye, Akash, Subash, Bahar, Norman and Alexander.
As expected 5* luxury hotel, from our check in to check out the staff wore extremely helpful and pleasant. As this was a surprise birthday treat to my wife Ritz made it special. Breakfast was nice and wow the layout of the hotel was on point.
"Fantastic hotel and great base in KL"
Visited this hotel last month and what a fantastic experience. The room was lovely, large and classic as you would expect from Ritz-Carlton. All staff are extremely friendly as was everyone we met in KL. Breakfast was absolutely fantastic. One of the best breakfasts I have ever experienced anywhere in the world, having stayed in many 5* hotels. The location is brilliant (although it may not seem it initially) and the link to the Starhill Gallery was so convenient. I would highly recommend this hotel and cannot speak highly enough.
Cartões de crédito aceites pelo hotel: Visa - MasterCard
Check-in: 14:00, Check-out: 12:00