dos viajantes TripAdvisor recomendam este hotel
um espetaculo de hotel.... tudo perfeito.... atendimento unico, areas de lazer perfeitas, restaurantes de otima qualidade, em frente a praia, piscinas sao um atracao a parte , o hotel possui umas 3 uma mais bonita q a outra.... recomendooo
We were there in Westin Turtle Bay for 3 Nights in July and we had a really good time in the Resort. The Initial Checkin Process is neatly done by offering a Welcome Drink and explaining the Resort by a Resort Staff write in the Lobby Area next to the Reception. The Resort itself is very big and we were not able to Use all the Faility of the Resort apart from the Gym and the Lovely Kangan Indian Restaurant (although Expensive). We rented a Self Drive Car and would generally go to the Grand Bay area and spend the Day over there doing water activities and shopping it would take around 20-25 Mins to reach the Grand Bay Area from there. We also went to the Casella National Park one day, however that is a Long more than an hour Drive from the Hotel. The Breakfast Buffet of the Hotel is very good and has a very Nice spread for everybody's taste. The Chef even had a Indian Dish specially prepared for us when we asked for the same. Overall a satisfying experience
"Beach front resort for a stay without a care in this world with extremely friendly staff"
Stunningly spacious rooms with a balcony in a series of pavilions with great privacy and very comfortable beds Lots of very friendly staff that make you feel welcome (Devianee looked after our room beautifully) Lobby, restaurants and bars built like large open verandas Amazing choice of food from the buffet restaurant Carefully maintained grounds with many water features, large pools and lots of ares to relax All immaculate and clean
The resort is very nice. All the people are nice and helpfull. Rooms are very clean, would like to thank Ritesh for excelent service. Would defenetly come again next year. It is indeed a great destination to relax and have fun.
"Disappointing End to a Lovely Honeymoon"
Mauritius was the second country destination of our honeymoon. After exploring in Cape Town and an excellent safari in the Eastern Cape of South Africa, our stay at the Westin Turtle Bay was the big chill and relax before heading home. Unfortunately, certain events during our stay prevented it from being the relaxing stay that we were hoping for. It was far from a terrible stay so I will go over the good and the bad separately. The Good: 1) The hotel and its facilities are beautiful and immaculate. So clean and pristine everywhere you went. Our room was so comfortable and it was tidied every day and staff would also prepare the room for the evening which we didn’t expect so it was a nice surprise. 2) The hotel staff are very pleasant and polite. Every time you pass a staff member, they will greet you. As soon as we would sit down for breakfast/lunch/dinner, our drinks order would be taken and brought over in no time. We also had a lovely chat with the manager of Fusion; one of the restaurants on site, when we visited one evening. 3) There was so much choice in the buffet restaurant. You could tell that a lot different cultures were considered (for example, noodles at breakfast was a new sight for me!) when serving meals. On most days, I would have omelette for breakfast which was cooked in front of you and was delicious. The pina colada cocktails were fabulous as well. 4) I went to a couple of yoga sessions that are provided by the hotel. They were hard work but really got me stretching out and loosening some tight muscles so I would recommend you give them a try. The instructor is very friendly and funny which makes the experience much more fun. 5) As we were a honeymoon couple, the hotel gifted us a couple’s massage. It was a brilliant surprise and so relaxing. The spa prices were a little on the expensive side so had we not had this gift massage, I doubt we would have had a treatment so by having this, we managed to see what the spa facilities looked like when we went for our massage and made use of the steam room, sauna and jacuzzi on other occasions. The Bad: 1) As we were on our honeymoon, we decided to book the Premium All Inclusive package however there was never any clear guidance on our entitlement. Upon check-in, we decided to have our introduction meeting on the following morning as we were quite tired from almost a day’s worth of travelling. We did have a letter from the hotel mentioning the Half Board and All Inclusive packages, which was a little confusing and it also did not detail the Premium All Inclusive package. When we did have the meeting, all that we were provided with was a photocopied sheet of paper with a brief list of what our package allowed. We couldn’t take this list away with us so took a photo of it instead to remember the details. For a five-star hotel, it would be ideal for guests to be provided with a booklet/brochure of some sort which extensively details their package entitlements. We gave such feedback to two different managers at the hotel. 2) We had been told by our travel agent that guests had a credit allowance in certain restaurants therefore during our intro meeting, I asked whether all restaurants participated in our package. The staff member whom we were having our meeting with had to double check with her colleague as she wasn’t sure but she came back and affirmed that all restaurants participated. Based on this information, we did not think that this allowance applied to our package but when we visited the Fusion restaurant, we were told that we each had a 1500 MUR allowance and any items chosen from the menu that exceeded this allowance would be chargeable. You cannot even get a two-course meal from this restaurant for 1500 MUR, let alone three course but we accepted this and did have a wonderful meal there. 3) I’m sure that you’ve already gathered from my first two points that despite how friendly I have said the Westin staff are, nobody seems to be sure of what guests are entitled to depending on their package. Further examples of such confusion are: • When we first arrived, a member of staff said the mini-bar items were included in our package however the concierge who took us to our room told us that we did not have it included and would have to pay for anything we took from the mini-bar, even though we said that we were Premium All Inclusive. During our intro meeting, we were told that we did have access to the mini-bar. • When it came to check-out, we were provided with an invoice of our outstanding balance. On this invoice, we were charged for our meal at Fusion (which we expected) but we were also charged for a mini-bar beverage and food items even though we were told that mini-bar items were included as part of our package. We challenged these additions and the items were removed from the invoice. • Typically, I managed to catch a rotten cold during our honeymoon. One evening, we went to the Retreat Bar and I asked for something that may help my cold and the barman, very helpfully, made me a pot of tea. The tea really helped and tasted great so I ordered a second pot after my first however we were charged 600MUR (equivalent of £13) for it. I mentioned this to a manager and we were told that the barman didn’t realise that we were All Inclusive (even though my husband hadn’t been charged for his drinks) and it was taken off our bill. 4) A five-star hotel should not have stray dogs hanging around by the Beach Grill restaurant. I also did not expect to see a cat walking through the buffet restaurant or birds eating and drinking from finished plates/glasses. Birds were also flying into a bread bin inside the Beach Grill kitchen which the contents were later given to unsuspecting guests. While I understand that some things happen so quickly that staff cannot act soon enough, it is unhygienic, unsafe (let’s say that one day, one of those dogs bites a guest) and uncomfortable therefore should not just go ignored by staff. 5) On our last day, we had a surprise visitor in the form of a cleaner come to our room at 6:20 in the morning whilst we were both sleeping. The cleaner apologised and exited quickly but I don’t really know what happened there! 6) After complaining to management about the events of our stay, we were allowed access to the Club Lounge while we waited for our airport transfer to arrive. We were told that the concierge would be informed of where we were waiting when the transfer arrived. The transfer was expected to arrive at 12:40 however that time came and we’d heard nothing. At 12:45, we came out of the Club Lounge to find out where the transfer was. The concierge said that sometimes, transfers were a little late and not to worry. The wait turned in to 20 minutes and there was still nothing so we asked again and again where our transfer was. We even phoned our tour company ourselves to find out what was going on and we were told that they were calling the driver to find out where he was. Half an hour after the advised time and still no transfer had arrived. Given that the airport is at least an hour’s drive away from the Westin, I starting to panic. All this time, a driver from a company that wasn’t meant for us had been waiting at the concierge desk. When he decided to leave, two members of staff from the concierge desk suddenly sprang to life and stopped him from leaving as it turned out that our airport transfer had left with this driver’s passengers. All the time that both us and this driver had been waiting and nobody realised what had happened. Given all the issues that we had had around our package, that I was unwell and now I was worried that we would miss check-in for our flight home, I just started to cry. Fortunately, the driver who had been waiting took us to the airport where we were met by three representatives from our tour company who explained that our transfer had arrived at the Westin at 12:15 and advised the concierge desk of who he was waiting for. They brought him passengers and told him that they were us and he had no reason to doubt this (why would he'). Our tour company representatives at the airport were brilliant and we did catch our intended flight home (phew!). When we returned home, we made a complaint to our travel agent and we have since received a letter advising that management at the Westin have accepted that what happened what not up to their usual standard and that further training is to be provided. Our travel agent has now given us a partial refund but I’m not sure whether that was the decision of our travel agent, the Westin or both. The Westin Turtle Bay really is a beautiful resort but our experience was spoiled by a recurring theme. I really hope that these issues are ironed out - if there are future reviews that state that the same sort of package confusion happens to them, then I guess such training was not provided but we shall see. If you are visiting or think of visiting the Westin, just remember to be a little savvy about what is and isn’t included in the package that you have paid for. Otherwise it will prevent you from being able to completely relax and have a good time.
Cartões de crédito aceites pelo hotel: Visa - MasterCard
Check-in: 14:00, Check-out: 12:00