of TripAdvisor Travelers recommend this hotel
"Location, location location!"
Melrose Arch is a fantastic area. Restaurants and shopping are in walking distance which was perfect for our family over the Christmas holiday. This hotel was very comfortable both in our rooms and in the various lounge areas. The staff was very friendly. The travel desk was helpful. We coordinated tours and transportation which was very reliable. Our driver Raymond did a wonderful job. The restaurant was delicious for breakfast and the wait staff had phenomenal service. Room service was typically slow and sometimes wrong, but did not inhibited our overall experience. I would definitely stay at this hotel again.
My first time staying at this hotel. It is upscale, well equipped rooms and very friendly staff. The melrose arch location has lots of restaurants and shopping in the area and is very easy access to joburgs attractions. My only issue is that they don't have a gym on-site, however they do have a relationship with the Virgin Active club (3 min walk) so you can get your workout done there.
This was an unexpected treat of a layover. The hotel picked us up at the airport in a shiny black Mercedes. When we checked in, the front desk clerk took the time to explain all the amenities that were offered then personally showed us to our room and explained the A/C controls and room amenities. Every member of the staff that we came in contact with was very helpful and friendly. The staff made us feel special. Eating at the hotel restaurant was wonderful. The food was tasty and beautifully plated. We look forward to another stay at this property.
"Don't go ANYWHERE else!"
This place was fabulous. We arrived very tired and they took care of us the whole time. From the WONDERFUL staff (thank you all), to the great breakfast buffett, to the rooms AND the rubber duck, this hotel was more than perfect. The location is also terrific. Close to the Apartheid Museum and other cultural activities.
Stayed here many times and in the past considered it five star. After this stay I rate it 3 star at best. The location is great, the staff are great but the property is tired. Especially the rooms. We requested a certain type room when we booked one year prior to arrival. When we checked in we were told not available. One early morning at around 4 the power went off causing my CPAP machine to stop working. On arrival we were told the wi fi was down and only came on 3 hours later. One night ordered a bucket of ice, took an hour and three calls. I will continue to stay their because of the location and staff but it not 5 star anymore.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM