of TripAdvisor Travelers recommend this hotel
"Some staff training needed"
We loved the location of the hotel for our purposes and found the room and general standard of the hotel to be high. Breakfast was a plentiful offering and in a large, bright room with a view of the canals. Would we stay here again' Yes, but we did not find the help and advice from the Front Desk team to be in keeping with a hotel of this star rating. Getting useful and accurate advice was challenging. If they could only improve the service levels on the Front Desk the overall experience of the hotel would be greatly enhanced.
We were very pleased with this hotel. It is very clean, well appointed and the staff warm, friendly and helpful. Our room was very comfortable and well designed. The location is good: a subway a short walk away which we used several times, but the hotel is near several places of interest so we often simply walked to particular places or just enjoyed walking with no particular destination in mind, enjoying this lovely city. On our first morning we took breakfast at the hotel. It cost almost 20 euros which would be fine if you enjoy a hearty meal in the morning - there was a wide range of both hot and cold food on offer - but as we prefer a lighter breakfast, for the remainder of our stay we went to Le Crobag, across and up the hill a little from the hotel which suited us perfectly and cost about 24 euros for four of us. Before bed each night we enjoyed a drink in the hotel bar: prices were reasonable and the atmosphere cosy and pleasant. Overall, this was one of the most agreeable hotels we have stayed in.
"A bit disappointing"
The hotel was selected because it is near the venue for a wedding. The first impression was good. The car park was right next to an entrance to the hotel. The reception staff were professional and helpful. The staff in general were very good and always on hand to help but we did have to empty the car and take a lot of baggage to the room without any offer of help. We had a lot of stuff; we had the use of a trolley which we could not take close to the car. The room was very much smaller than we expected. This not a cheap hotel. There was sufficient hanging space and a very good if small bathroom, The furnishings were trendy rather than comfortable. Breakfast was very good. Dinner was very expensive indeed and was not really that special. Service was odd- one couple did not receive either the starter drinks or their wine without a further requests. The big adverse comment concerns the key system. This was not reliable and rarely worked first time. The key also controlled the lift and only allowed access to the floor of your room. It was difficult to go to the rooms of relatives to help with the very young and very old family members. The key did not work at all late at night and I had to leave a very frail person in the semi outside lobby while I got the keys reprogrammed. The keys did not work after two minutes before final check out time. Not good when trying move unaided a large amount of luggage to the car.
"Good location for visiting Hamburg"
We were particularly grateful for help when our baggage was not delivered by Eurowings (in the end we didn't get our luggage until we got back to the UK two weeks later.........). Nadine helped us with a lot of advice about the process, and made some calls to help us. Her help and advice gave us confidence that we were doing everything that we could to locate our luggage.
We liked this hotel a lot. Beautiful newly renovated rooms with a beautiful bath room. It wasn't big, but just perfect for a short stay. The staff was very friendly and attentive. The bar made great cocktails - even invented new ones to my liking. The location is just perfect. You are close to the harbour and close to the inner city. The concierge Lasse Petersen did his very best in getting us a table at one of the restaurants and told a little bit about the hotels story. The surroundings - Speicherstadt - in itself is worth while a visit. We will definitely come again!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM