"Dirty hotel room, and staff leaves you hanging!"
There was a dirty wine glass in my room and someone had obviously eaten all the snacks. When I alerted the host, he promised to do something ASAP, but then never did or contacted me about it. Same for the note I left for the cleaning person. There was also a sketchy sticky spot in the rug, and something was left in the toilet after they cleaned it one day. None of this I would expect from a hotel like this! Is also very loud at night if you happen to look out over one of the nearby clubs.
"Hip, cool, party vibe, but had some low points"
The Andaz is lovely inside and service was great, but I have mixed feelings about this hotel. Pluses: Very hip, very "business millennial". Excellent rooftop bar/restaurant/pool/lounge area with a great view. On the Thursday mid afternoon when I arrived, virtually all the lounge chairs around the pool were taken, but it was a nice low key pool scene. Wonderful service from everyone. Good breakfasts, which were the only meals we ate in the hotel. Centrally located for either the Gaslamp Quarter or the Embarcadero. Lots of good restaurants nearby. Good blackout shades. Uncommonly delicious spa water in the lobby, for what that's worth! Also Nespresso machine in the lobby. Minuses: Street noise. After reading the reviews here we did ask for the quiet side of the hotel, away from bars and the Salvation Army, and didn't notice a lot of the complaints others have had. It was also quiet in the halls most of the time. There was unavoidable street noise though--we were on 5th floor. Small room. Our king room was about the size of a generous cruise ship cabin. The bathroom was spacious, though. Be aware of the glass wall between shower and room; however it has a curtain you can draw. Light in the separate toilet area was cranky old fluorescent that flickered on with a delay--odd for such a hip place. Hot water in the basin and shower took forever to heat up. Ice is available already bagged, which means it has frozen into a huge lump that has to be broken up to be used. We chose the 'drop it repeatedly on the floor' method. Not sure how anyone below us felt about that. For some people, the part of town will seem dicey after dark. One direction and you're in the thick of the Gaslamp Quarter, another direction and it's very deserted and you're watching to see who's around you. Probably not a hotel I'd choose in future, but it will appeal to many.
"You had me at free Pellegrino"
The staff at this hotel were beyond wonderful--friendly and helpful. The rooftop restaurant, pool, and bar were well designed with plenty of nooks to sit and relax. The food was average to above average--good burger. Complimentary drinks and snacks in the room were a real plus for a business trip. I will be seeking out more of these hotels in my travels.
"My Andaz - my style "
I never regret staying at Andaz properties, hotels and stuff are outstanding, they always meet/exceed my expectations. Food is wonderful and I truly enjoyed the rooftop area. Home away from home. Thank you!
"At the Heart of Downtown San Diego"
Modern and spacious rooms. Bathrooms can use better shower heads and better bathroom amenities. That said our room offered complimentary beverages and select snacks! Although we didn't eat at the hotel the offer a rooftop restaurant and pool with 180 degree view of San Diego.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM