"No poolside service...total disconnect"
There is definitely a disconnect between the Andaz brand and STK foodservice. When you tell guests at the pool that they must get up and order from the bar and what they would like to order isn’t an option until later in the day you are forcing guests to fend for themselves. It is also very unprofessional for your bartender (Chance) to be texting and looking at his phone the entire time he should be working... especially when your staff could be providing service around the pool.
"good comfortable stay"
I came in for a night stay and the staff was very welcoming and helpful. Glad I chose this hotel for the stay. Love the rooftop restaurant and the wine that is offered at check in. I got upgraded to a room with a really nice shower and tub.
"Unbelievably Horrible Experience!"
After a stay mired by a general lack of customer service, we proceeded to check out. At this point we were told that our Hyatt gift card, that had been gifted to us by my father, in the amount of $600+ dollars, had a zero balance. Upon explaining to the staff that we had never used the card, we requested to speak to the manager. He proceeded to explain that many Hyatt gift cards had been hacked (Google it), but there was nothing he could do. As we called Hyatt corporate, he proceeded to hide in the back office, like a turtle retreating to his shell. Hyatt corporate was unsympathetic, rude and generally not helpful, just like their local staff. We were really disappointed with Hyatt and the Amdaz brand and will never stay at another of their properties as a result. How embarrassing! To their credit, after much work on our end, they did refund the money. Was NOT a pleasant experience!
"Awesome hotel in theory "
This hotel had all the features of a luxury hotel. Great decor, beautiful rooms, and good food. The even offer free snacks and free local beer and wine every evening. The one major problem is that the street is extremely noisy with the hotel even providing earplugs on the nightstand for good measure. I found the bed too firm; same with the pillows.
"Best Hotel in San Diego (Andaz San Diego)"
Great hotel in the heart of Gaslamp District in San Diego. I stay here everytime I visit San Diego for business. The hotel is cool and very clean. Perfect location for having fun in the evening. I highly recommend if your visiting San Diego.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM