"Andaz Hotel Stay Not So Good"
The hotel was very run down and they couldn't control the temperature. Check in staff was rude but wait staff was great. The room was not comfortable or tranquil at all and the gym is the size of a closet.
"OK wasn’t what we expected"
Went into city for anniversary trip. First night was great, room was OK, looked a little beat up. Second night was horrible, loud and rowdy, was woken up by security outside our room dealing with a non guest passed out. Just wasn’t the experience we were expecting for the price.
"loud rooms/poor HVAC/food wasnt great"
walked into my room. it was 50 degrees outside; it was at least 90 degrees in my room. had to call 3x to get an "engineer" to come up. He did. Turned the heat off (competely) and opened the window. he left. I went to shut the window when the room cooled down, then went to turn on air. thermostat was completely off (no power). CAll again for "engineer". And again. And again. Finally shows up. Takes his screwdriver that he'd left in my room and re-powers thermostat. On his way out, he says, "you won't be able to control the heat; just the fan." thanks. Exactly what I expected for roughly $600/night. Ordered in-room dining: grilled peppers, chorizo appetizer, strip steak and arugual caesar salad. Grilled peppers had no sauce or accoutrement; just peppers. Ok. they were fine, but could've been better. Steak was remarkably "gristly"; felt like I was eating a horse that had just finished a race. CAesar salad came with whole anchovies. Bleh. I'm not a porpoise; mix them in the dressing.
"Spacious Rooms and Easily Accessible"
Rooms were spacious, unlike most tiny rooms in New York. Short walk to various subway lines (1, 2, 3, 4, 5). Quiet but safe part of New York allowing for a good rest at night. Staff were very helpful and courteous, giving guest a feeling of coming home.
"Another Great Stay!"
Our second stay since the last time a year ago and we were not disappointed! Our room was spacious, comfortable & clean and it had a small refrigerator stocked with complimentary sodas and bottled waters! The shower was huge with a very nice waterfall type shower head. The room lighting and shades are all electronically controlled which is very convenient. The service was very accommodating and efficient and there are numerous parking garages within walking distance. My only complaint remains that they do not offer bell service at the curb with out asking for it but we Highly Recommend the Hotel!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM