of TripAdvisor Travelers recommend this hotel
" Nothing special"
Just returned from the bel air after spending a few days there for my partners birthday. As we arrived to the front of the bel air we was very much happy with the look, until realising the inside was a different picture. Decor was very dated, granted they was touching up parts during our stay, but personally the place needed to be shut for a full " refurbishment ". All the receptionists personally need some customer service training, and it would have been nice for at least one receptionist to be able to speak fairly good English, seeming though this hotel is advertised on a English tourist website. As it was my partners birthday on one of the days I asked if there was any service of a cake being brought to the room, this was free but unfortunately it came with a females name on the cake, yet they could see after me giving the room number that it was two males stopping in the room... No place really to sit in mid day to get some shade in 30+ degrees, lobby bar Only opened on the evening which would have been ideal to have gotten shade in mid day. 100% sure our drinks on two days of our visit was alcohol free from the beach bar... ( saving on costs I guess, shame as we payed extra for all inclusive ) tables are provided around the pool area, but unfortunately couldn't really be used to enjoy a drink or food as it seemed impossible to have a parasol to shade under. Temperatures are to high to sit out in full sun to eat a snack/meal drink. Power cut happened on one of our days which lasted about 6 hours, which wasn't ideal as temp again was 30+ degrees so no room to cool down with working air conditioner. ( funny they new how long it was going to be off for and was pretty spot on..) Rooms are very dated, balcony door was pretty hard to slide open, light fittings and plugs are in a bad state. And out of the four days of being there we received the turn down service once, which we were told this was daily. There are a few good points to the hotel, food was good, sushi was spot on, beach/pool towels was available to change throughout the day, sun loungers comfortable, beach was cleaned daily and mini bar in room was changed Daily. An extra special mention too YOVANI & MANUEL, who made our holiday feel that little more special with there efforts and attention to detail, which the rest of the hotel seemed to lack. Both a credit to the bel air.
"Not a easy hotel to deal with. "
Let me start about the good stuff about the hotel. -beautiful location -fairly clean -food is good Now when I arrived at the hotel my friends and I had to cancel a previous reservation due to plane delay issues. So We made a new reservation. When We got there they told us "sorry we have no reservation. You must rebook online." Well online had no rooms available. Their system is out dated and had not updated to theirs. We had to fight with them in order to get a room. Know one wanted to help us. Until We met Diego, he was very helpful and very friendly and the only one who cared enough to help. The second night being in our room we ran out of toilet paper. We called down to get some 5 times. Did We get our toilet paper' Nope. We all went to sleep next morning. A friend of mine had to go downstairs to find toilet paper (which was a struggle) 4th day we decided to get pizza from one of the restaurants by the pool. Big mistake! I got sick for 7 days after eating 2 slices of disgusting pizza. The hotel needs an update on their hotel and elevator. Over all I didn't enjoy my stay as much as I would have liked. And will not be going back. Special thanks to Diego for his help and being the only one who as kind to us.
"Bel air collection"
The food is great the beach bie the front desk services not so great it took 12 hours to come in my room to fix the toilet that for me it's not acceptable . on the other hand the food is great the service at the restaurant is good
The people who work here make sure you have a great stay. The hotel is smaller, so they really take care of you. Marisale is the best, although we miss her at the pool. If you want a wonderful time in Cancun, great food, good accommodations, and the best staff. Stay here you will love it.
I traveled alone and the staff really made me feel very welcome. My favourites are Diego at the front desk, bilingual and very personable. He helped me with any discrepancies and ensured I was satisfied with my stay. Eduardo, and Urel (Jesse) amazing servers. Even though their English is not great they made the effort to have a conversation with me which was refreshing given I was traveling by myself. The bar tender was also amazing but I can't remember his name! All the staff were on point. With that being said, I can see why belair was rated 3.5 stars as it is a little bit run down and needs a few updates, over all the cleanliness seemed good but the staff, AMAZING!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM