of TripAdvisor Travelers recommend this hotel
"Beautiful Honeymoon Spot"
Bel Air was perfect to me and my husband. Yes, they had construction going on, but it did not impact our stay at all. I was actually very impressed with how fast the renovations were coming along. The pool was clean and beautiful. The beach was pristine and had umbrellas and comfortable lounge chairs for guests to use. The staff members in every area were attentive and friendly. Our Lagoon View room was clean and comfortable. We did not purchase the all inclusive package, however we purchased breakfast, some dinners, and drinks at the resort restaurants. The food was surprisingly delicious and seemed to be of high quality, and the cost was reasonable. We also spent an afternoon at the resort's spa. It was very relaxing and perfect for couples. If you're looking for something big, new, and flashy then you should travel farther down the hotel zone. If you're looking for a romantic, relaxing, quiet, and beautiful get-away, then this is it!
"My wife and I are on our anniversary and booked this hotel for 6 nights."
My wife and I are on our anniversary and booked this hotel for 6 nights. Upon arrival, there were construction employees everywhere on the main floor. Construction equipment, both overhead and around the lobby/entrance area. This is a large area of the main floor. When we booked this stay it was not communicated the resort is under construction. We spoke with the front desk at check in and stated we were unhappy and did not want to keep our reservation and go elsewhere. The hotel employees were most unhelpful. We would ask a question and they would not answer us. We asked for the hotel manager and he, Carlos Fernadez, was not in. We asked for any manager, no management to be found on site. This was on a Thursday morning at around 11am. We asked for his card, the employees did not respond. We asked again, the employees stated they were looking for a business card. The employees never supplied any contact information. We booked it on Expedia and was supposed to pay for the stay upon arrival. We phoned Expedia and explained. We told them of the construction and stated it was not on the website as under construction. We would not have bookeBel Air Collection Resort & Sd knowing this information. Due to the construction and lack of honest communication we did not want to check in and were going elsewhere. They understood and made an effort to call the resort. After 30 minutes the Expedia representative came back on the phone and stated no one is answering the resort phone. We were standing there watching employees standing around. We asked for the phone number and was told the number is for the main office was in Guadalajara. We gave that number to Expedia and they called. After close to an hour the Resort owner stated the construction was not an inconvenience for us, "that is a super response" and the credit card was going to be charged for 1 day. The resort did charge for 1 day. This resort, Bel Air Collection Resort & Spa, is the "never stay here" resort.
The waiting staff in the bars and dinning areas were great.. The hotel was a building site with scaffolding up everywhere you went from the pool to the entrance lobby. I'm sure when its finished it will be ok but our holiday was ruined and it was our 35 wedding anniversary We asked to change hotel but were told we,d have to pay. The management were most unhelpful. When I asked to speak with the manager I was told he,d be in at 11 o,clock. I went back at 11 and was told he,d be in at 3 o'clock then at 3 told it would be 6 o,clock. The management never spoke to me so we had to put up with it. Then they gave us a room upgrade to placate us but the hotel is still a building site. I wouldn't say Don,t go but I wouldn't recommend it. I feel sorry for the waiters who work hard
"Disappointed Vacation Club Member"
Major concern regarding our initial arrival. There was a mistake in the meal plan I paid for. My reservation was for and all inclusive plan; however, I was told at the front desk that my reservation was for the European Plan. It took a day to get this cleared up with club management.
This place is absolutely amazing, everything from the view to the room to the beach to the location itself. All the staff are friendly welcoming and really try to help communicate in the best way possible.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM