BEST WESTERN MAITRISE SUITES APARTMENT HOTEL

We had a good reason to visit Ealing which, understandably, some people might not have. They'd miss out on a really nice cosmopolitan street with some superb ethnic food shops, excellent restaurants and friendly people. We were going to the Ealing Blues Festival - a festival with great music at £5 a day, what's not to like' Anyway, I digress. We stayed at these apartments And what a good location it was. First off, the apartment was huge and superbly equipped. For a little more than a hotel room you got a sitting room and kitchen, comfortable sofas and cooking facilities. It was all in an excellent state of repair as well. Everyone was charming and helpful from the reception desk to the cleaners. We got a discount on the parking as we were there for a couple of days. It was a bit cramped but it saved us money. One of the nice features was that the bedroom was not on the main street although the double glazing was amazingly effective in wiping out the noise of the traffic. What's more it even had a little terrace you could walk out onto and the bed was really comfortable. All in all, a great place to stay and Ealing is worth a visit. If you live like us in a boring monocultural town in the East of England it's really quite like an exotic holiday when you take in the shops and the restaurants! Highly recommended.

Myself and two friends stayed here for one night and we couldn’t fault the accomodation. A really spacious apartment, comfy beds, nicely decorated and perfect for one night’s accommodation on the outskirts of the city. We parked close by on the street behind the hotel which was absolutely fine and the staff were really friendly and welcoming. There are plenty of food outlets around as well so dinner and breakfast are easily catered for. I will definitely stay here again.

We stayed here for the weekend as part of a hen party. Rooms were ideal and staff were lovely and friendly! Apartments we're really modern and nice and clean. Beds were comfy and fold out beds in sitting rooms were ideal for a short stay. Nice area with lots available close by for shopping and eating 😊

We stayed here whilst attending a couple of events in London. Check in was not the best, quite a surly gentleman who didn't seem interested at all. The hotel itself was nice. Good quality room which was clean and tidy. The bathroom was clean but in need of modernisation. Fairly good rail links to the city and local shops for breakfast. £20 per night for unsecured parking around the back of the property. Overall, would recommend but disappointed with the service on check-in.

I have put average because if it hadn't been for what was in the apartments I would have put poor in terms of service etc. When we checked in the reception was obviously short staffed as whilst we were waiting for our key to be cut we had to wait for the man on reception to answer the phone and take a phone call which lasted a good few minutes. As we had just driven for four hours the last thing we wanted was to wait further especially half way through being checked in. When we got to our apartment the key card wouldn't work on the door. I went down to reception and started to explain that the key card wouldn't let us in the apartment. The phone on reception rang again and again the receptionist took the call half way through dealing with me. It was obviously the Manager and whilst the receptionist explained a couple of times during the call that he was dealing with a customer his Manager kept him talking on the phone for another few minutes. All this time my husband was waiting upstairs outside our apartment waiting for a working key card to get in to the apartment. Eventually the man at reception cut another key card and also came up with me to check it worked - it didn't, so we were told that if we wanted to go out we would have to ask the person on reception to let us into our apartment each time we wanted to go in! Once in the apartment we found it to be well equipped and clean. However, we're in the middle of some very hot days and nights and the air conditioning didn't work in the apartment. I asked the man at the desk and he did check the main panel and then came and checked in the apartment. He said it was a slow system and would work in the next 15 minutes. The air con came on about 20 minutes later and then stopped working! I rang down to reception and there had been a change over in staff and I explained that the air con was not working and the "spanner" symbol was on and flashing. He explained the main panel was saying it was working and did come up to check and did see that it wasn't working. He said that it would be fixed in the morning. We had a small fan which didn't do anything to cool the room. The next day as we were leaving to go out for the day, we were told that the Manager had been informed about the air con and was getting it fixed that day. We got back around 4pm to be told that the air con wouldn't now be fixed until Monday and that we could move apartments. The fact that we were going out again 30 minutes later didn't give us time to move and be ready to go out so again we spent a hot night in an apartment where the air con wasn't working. It also needs to be mentioned that on check in, reception do take a £50 deposit and this is not returned for three to ten days after you leave. You can pay for this by cash or card but it would be good to have been informed of this on their website . I would like to hear from the Manager to discuss my findings further as it was very disappointing that these things occurred in a chain of hotels where you don't expect below par service.