This stay was excellent just disappointed we were only there one night, will definitely be backComment of W. Caron , United Kingdom the 2016-11-07
We had a full modern suite with a great view. Apartment was well appointed with large bedroom, living room and kitchen . On site New York Coffee House was spectacular...a grand baroque cafe in the heart of Budapest. Located on the Pest side of the city it offered lots of opportunities for exploration of the city.
We came to hotel at 9 in the morning and they said that they are going to give our room at 15:00! There was a lot of check out, and nobody except us waiting for the room, but they said it takes 5 hours to clean the room! they did not even tried to give our room early! they do not care about guest satifcation! If waiting 6 hours on the lobby is not ok for you, do not come there!
"One huge apartment"
I was always staying at the Boscolo Hotel but this time I decided to stay at the Residence. They gave us a very HUGE apartment (wish it was my apartment in Düsseldorf:) ) very nice room big kitchen nice bathroom and bedroom You feel like home (maybe you have to decorated a little bit more ;) ) We eat at the New York one of my favorite buildings and went for a drink at the lobby of Boscolo.
"Pay attention when booking - don’t get conned by Boscolo like we did"
With a lot on our plate my husband and I booked our hotel quickly - trusting the Boscolo name. BIG MISTAKE. Turns out they have two properties on the same complex. The Boscolo *Residence* is not the same as the *Autograph*. The Residence is barely a two star hotel - a fridge that won’t close, holes in the furniture and damage on the walls. Both properties use picture of the New York Cafe and the main spa so it is hard to tell the difference when booking. I’m not sure why the Boscolo is watering-down it’s brand this way, but it is the last time we will stay in one of their hotels.
This is the worst hotel I have ever lived in. Cheated by official advertisement pictures. The hotel is not clean at all, all corners are black, bed sheet is dirty, sofa is out of its place. Do not go there, plus no trust in Boscolo group!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM