"Hard time rating this one."
Grounds are absolutely gorgeous! Layout is perfect! Location is perfect! The suite we were in was absolutely stunning! It was a split level honeymoon suite I believe with 2 very large balconies and a outdoor hot tub (although no view) off one of the bathrooms. The suite was super spacious and views were to die for. Wow!!! The pina colada bar was yummy to try one of their pina colada specialties! Regret saying that Mortons as a disaster. 3 filets, 3 FILETS!!!!! sent back because they could not get a medium cooked steak. Each time it came out medium well and to be quite honest the last one wasnt tasty and was not medium steak. Service was terrible. Never came to refill my drink. They did make up for it by offering free desert and taking my steak off the bill but it was such a sad experience. Lobby bar drinks were relatively high but I guess that is to be expected. Over $20 for a Medalia and a Mojito. Checkin....the worst....we stood in a line about 6 deep (we are Diamond members) and waited over 30 minutes to get to the front. Time was about 315pm and the room was not ready. We waited for an hour in the lobby after a super long day traveling and went back up to try and get our keys, nothing. Waited another 20 minutes and finally got the keys. We were upgraded, we are appreciative, but a Diamond member should not wait over 30 minutes to be attended to only to find our room was not ready after check in time. We will return because its such a pretty place, just wanted to have a better experience.
"Nice place in San Juan"
Pros: a) well protected from waves beach, b) multiple restaurants: italian, asian, steak-house, pool-side bar, c) nice tropical garden on the grounds, d) if you rent a snorkel gears: surprising number of tropical fish around the wave-breaker Cons: rooms could be better maintained: clean, but outdated 15-20 min drive to the airport. 10-15 drive to old San Juan.
Just left this hotel yesterday. Pros: - excellent location. Right in between Old San Juan and Ashford Avenue - nice grounds - Pina Colada Bar Cons: - hard beds and awful pillows - $15 bucks per drink at the pool - overpriced food at Atlantico bar and grill - charged $27 a day in "resort" fees ($421 for us total at checkout; fee never me mentioned) and absolutely nothing is included or free at the "resort" If you stay here do yourself a favor and only eat and drink at the Pina Colada Bar.
"Room was horrible, pool and grounds beautiful"
The resort is absolutely beautiful. The restaurants are very good. The gardens are stunning. Lots of entertaining wild life. The bars serve fantastic drinks. The room stunk horrible!!! The ceiling had very significant leaks when it rained. It was awful. My partner felt ill every morning due to his mold allergies.
"Beautiful views from everywhere. Relaxing lounge areas"
I enjoyed my stay in such a huge hotel. The views are beautiful. It was only a short walk to the ocean. The landscape is beautiful. A great place to just relax and enjoy the scenic views and people watch
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 11:00 AM