of TripAdvisor Travelers recommend this hotel
The rooms are reasonably clean. The convenience of the location is good. The main purpose was for the poker stars games. The room service as far as food goes was excellent. The only hassle was not a large selection for western style cooking. Asian food was in abundance.
"Excellent choice in Macau with excellent value for money"
It is getting more difficult to choose a good hotel in Macau because there are just so many to choose from. I frequent Macau and stayed in a number of new hotels in the Cotai Strip. Hard Rock is my choice in Macau anytime. There are so many huge hotels in Macau that can get overwhelming and service is probably next to none. You just feel like you are just 1 in a zillion numbers of rooms in those big complexes. However, Hard Rock is very difficult. It is probably the hotel with the least number of rooms on the Cotai Strip. You walk across the street and you reach the Venetian complex in 5 minutes. The rooms are very large and well appointed. The Hard Rock is also connected to the City of Dreams complex where there is a huge DFS shopping mall there. I love the pool at the Hard Rock. It is a pool for adults as in no water slides nothing to deter you from just soaking in some sun and getting a plunge in the pool. There is a great pool bar and most of the time is empty. The service is one of the best I've experienced in Macau with the sheer fact that there is actually not that many rooms here and you actually feel like you are taken care of. Hard Rock also have one of the best deals on the whole Cotai Strip so it is really a no- brainer to stay here. And you have to know that for all hotels in Macau the nightly rate during Friday and Saturday night is usually double or more than on weeknights with all the weekend travelers from HK and Asia. Although, if this is your first time in Macau, you might want to experience the Vegas style mega-hotels like Venetian but for me with no-frills stay, this is the place for me. Oh, and there is one of the biggest night club in Macau right at the complex. If you are into clubbing, another reason to stay here.
"Great! All in one place! "
Heard that Hard Rock Hotel is closing down soon. The City of Dream is no longer planning to continue the franchise. Heard this from hotel folks. Service was good! All facilities were great! Nice casino, high-end shopping, food options were very good too. Hard rock store had good selection. It was raining for 2 days and we spent the entire time in the facility, super time! The hotel room was nice and clean. Nothing very hard rock about the room. Only the pillow had a guitar embroidery. No complaints overall. Go now before they shut down soon.
"Great staff, room stank of smoke and vomit"
The staff at the hotel are extremely friendly and helpful in general. I booked an overnight stay with a friend as part of a deal to watch The House of Dancing Water. We had a lovely time. We didn't get breakfast included so can't comment on that. The swimming pool and jacuzzi the next morning was very relaxing. It was great that you can walk through to a restaurant area (we went to Din Tai Fung for dinner before the show, the Hard Rock Cafe after the show, and Starbucks for a morning coffee) What detracted from our stay was: 1) Upon arrival I was informed my card would be charged 1000MOP (they didn't say what for). I suggested that I just prepay for my whole stay and they said that had already been done (this was an extra charge). I was told the money would be "refunded in 1 month" (it has been 2 months and no sign of the refund). Perhaps they take this extra charge in case people abuse the minibar etc. I've emailed the hotel so hopefully that refund happens. It would be nice to be warned in advance and not get ambushed when you check in. 2) I asked for a non-smoking room. People CLEARLY smoke in the bathroom (no smoke detectors) and it was unpleasant to have to smell that throughout the suite. There was also a faint smell of vomit in the room. The bathroom was great and I took a long, relaxing bath. The Hard Rock Cafe (bar/restaurant) staff were exceptionally nice. The cover band was OK. We went in there as the hotel welcome pack included a couple of drinks vouchers and we felt like having one after the show. It's dark and loud so I wouldn't want to eat there but it is part of the weird contrived hotel experience so I'm not really complaining.
"Stay away from the crowded hotels"
Great music themed Hotel. With in house casino, hard rock bar, spa, duty free shopping mall etc. Located in Taipa opposite Venetian and other landmark Hotels and casinos, City of Dreams. Nice breakfast in the lobby Restaurant.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 11:00 AM