"Good location and a decent hotel"
Excellent location - just minutes away from Union Square, Powell Muni / Bart and Cable Car Station. Good restaurants within walking distance. We stayed here for 8 nights in a double queen bed room. The room size was good and since we were facing Jones street, it was bright and sunny. The bathroom requires some renovation / repair. The bath tub was chipped and the shower could have been better. But overall, a very nice stay and I will surely stay here again on my next visit to San Francisco. The staff were helpful and polite.
broken faucets in bathroom, loud hall traffic. continuous slamming of doors due to placement by cleaning linen supply room, and a little wd40 would have helped on all of the surrounding doors. found out that all of the "lower end rooms" can be noisy... staff offered to move me the second night but didn't have time to reorganize my room.
"One week for business"
Globally, it is a good hotel. Things that can be improved : - the electricity. Example : cannot switch the light on (or of) when entering in the room. It is a pity when you enter during the night - the wifi : not so simple to connect... The confort of the bed is very good The bathroom is very good and clean The staff is very professional and and helps you when you need
"Very helpful staff and cool ambiance"
Perhaps I had low expectations due to the reviews but we had a very good experience. Three person family for three nights. We paid for a regular double room and had a very spacious room with a walk in closet, a desk, chair and couch. The bathroom was small but it was fine since there was so much room elsewhere to primp. The staff from valet to concierge was incredibly helpful even when we didn't ask. We enjoyed the fireplace in the dim lit lobby and thought the chairs were whimsical and fun. If I had to say something negative, the wine list at the bar wasn't good and the tub was cracked a bit but it was clean. We may have gotten a free upgrade but if we did, they didn't tell us. I would stay there again for sure.
Rooms are super bIg and extra clean (pet peeve of mine). Desk service is very good, friendly and knowledgeable. Bar is fun, gets a little crazy but that may be you scene. Breakfast buffet is great, even the coffee is good. I will stay again for business and personal.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM