"Reasonably priced hotel with a few drawbacks"
The main disadvantage of the hotel is the lack of easy access to public transport. There is one tramway stop and one bus stop not far away, but the next MTR station is quite far. The hotel does have a free shuttle bus from Hong Kong Station, but if you – like us – don't catch the bus at 7:20 pm, for example, you have to wait until 8:40 pm for the next one. You may want to use public transport or a taxi instead of waiting more than an hour. Also, the bus stops at the Dorsett Hotel Wan Chai, so you have to walk about 70 meters. However, the hotel staff will help you with your luggage. The check-in process was smooth. The friendly and very efficient front office staff filled in all the forms for us so we just had to sign. There is an Android smartphone in every room that you can use free of charge. The applications are quite limited, but you can easily use it as a mobile hotspot with your own device. Our quad room had a rather narrow double bed and two side by side single beds. There was only one TV. I don't mind that the room was small (that's to be expected in a densely populated city like Hong Kong), but the space is just badly utilised: there is only one niche to hang a few clothes which also contains the safe and the minibar. You can not hang any full length items there such as dresses. On the other hand, there is a second bathroom containing only a toilet and a washbasin, as well as a lot of wasted space. I can see that a second bathroom would be useful if it contained a shower, but in this case, it would be better just to knock down the second bathroom's walls to create space for a clothes cabinet and maybe a sofa. The shower is not that good, as the shower head doesn't fit exactly into the holder and often falls out, e. g. when you turn off the water. There are not enough hooks to hang towels, and if you would like to dry your hair in front of the bathroom mirror, forget it, because there is no power outlet in the bathroom. OK, there are mirrors in the room itself which may be fine for drying your hair, but if you need a power outlet for shaving, then you'll have whiskers everywhere in the room. There are very few power outlets, just the ones for the TV and the electric kettle (well hidden in a cabinet) and one more under the desk. However, an extension cord is provided – a nice touch: it also functions as a dual USB charger. The breakfast is served in a bar on the ground floor that has the ambiance of a strip club: its very dark, there is no daylight except through the entrance door, walls and ceiling are painted black, there are heavy, dark curtains (creased and stained) on the walls, and strings of crystals hang from the ceiling. Avoid sitting on the benches along the walls, they are quite low. The emergency exit is blocked with furniture. The food is all right, although the selection is not very big. About one hour before breakfast ends, the staff stop replenishing the buffet, so the later you come, the less variety you will find. Both front office and housekeeping staff were courteous and very efficient. When we asked for anything, such as an extra blanket, an iron or for the room to be made up, our requests were carried out immediately.
"Basic, mouldy and patched up."
12 minute walk to the causeway bay subway station. 15 minute walk to the wan chai subway station - some amazing dumplings at 祥興記上海生煎包 - 灣仔分店 found on Thompson road and TripAdvisor and OpenRice apps have a good list of restaurants to try. If you're looking for a delicious traditional Cantonese meal, the seventh son restaurant is only a 20 minute walk away, however you may want to book. Closest dim sum is at dim dimdimsum. A nice locals coffee bar is called N.O.T speciality coffee on jaffe road. There's also another nice restaurant on heard st, however forgotten its name- should be easy to spot as it has the Michelin guide stickers in the window from 2011 to 2017. Rooms are a nice size, with a good desk. Amenities are basic and the hotel has most useful items in the room and additional items can be asked for. Bathroom is small, basic and has a few standard toiletries. Room lighting is average, but beside one side of the bed there are light switches. Power sockets are few, however a standard extension lead is supplied. The room we stayed in boasted a decent view of wan chai and came with an 'unlimited 3G' mobile device. This device would be useful, however we had unlimited data on phones anyway, but would be nice to see more hotels doing this. Free wifi is only permitted to one device, however I guess this isn't an issue if you turn on the hotspot on the supplied 3G device or if you have your own data plan. The flatscreen tv in the room we were given was painfully small about 18”, okay maybe for a desk monitor but not as a mounted wall screen. Breakfast was very average and is first come first serve. The cooked food seemed to sit for a while and was put out in batches. There was a ’Continental’ breakfast, boiled eggs, 'American’ breakfast and congee. The eggs smelled and tasted off; the cooked ‘american’ breakfast was okay, but basic; congee was the best part, however there's definitely cheaper and better breakfasts to be had within walking distance from the hotel. The first experience was bad: we were seated on the end of someone's table as there was limited room and weren't explained anything. The coffee from the only working machine was awful and sadly a waste of coffee. The seating is not adequate for the hotel size and the food is okay. The hotels interior is well looked after, however still lots of signs showing its age, such as the lifts having loose hand rails and lots of work being done to patch up issues. The hotel's location is good, although being a short walk to either stations, there are buses that can take you to most places in Hong Kong, e.g. Victoria peak, Stanley via repulse bay, Aberdeen, to central (though subway is faster during busier times). The sister hotel next door (Dorset) offers free shuttles to most tourist attraction locations, however we chose to use the subway, taxis, local buses or walk. Bed topper was a lovely addition and customisation of room was a lovely unexpected surprise. *** No filters installed on the shower or taps and one day we ended up with brown hot water for a few hours, we informed the hotel about it and they advised to run the water, which did this for about 2 hours and finally it cleared up. The only issue was that there was no hot water. After a few hours the brown / rusty / muddy hot water was back and wasn't just limited to the shower, so no shower or water for the kettle. Air conditioning didn't seem to have been cleaned in a while and smelled suspicious. We also found that in the room that we were a little short of breath after a few nights of sleep. On the last night of our trip we noticed that the walls had mould and were actually wet to the touch- in fact they were dripping and this is with the highest fan settings of air conditioning. The cleaning staff were great and very kind and did the best they could. All in all, I wouldn't recommend this hotel, especially as a 4 star hotel until some renovations are made to take out the mould and I personally will not be staying here again.
"Well cared for and clean hotel"
I stayed here for a combination of work and holiday and found the whole hotel very well cared for and in overall very good condition. I read some of the reviews about the rooms being small, but I've certainly stayed in much smaller rooms in other parts of Asia. The staff were very good and a decent breakfast is offered. Location wise, it's not the most central, but through their sister hotel next door, a complimentary city shuttle service is provided.
"Very helpful staff and rooms are good value for money"
We stayed at their family room with our two kids (9 years and 5 years) and we got three beds and two bathrooms room that was sort of a studio apartment. The check-in took a bit longer then anticipated but when we finally got the room everything else was great. It was nice to see a hotel offer all day Tea/Coffee, fresh fruits at their Breeze cafe on 5th floor. The breakfast buffet has good amount of choices, especially considering we are Vegetarians. The best thing I would note is that we were traveling to Hong Kong to celebrate my Son's 9th birthday and the Hotel staff provided a birthday cake (Complimentary) and offered to decorate the room with some balloons which I thought was very good and generous offer. The location of the hotel is very convenient especially considering they offer free shuttles to most of the hot spots on the Island. The staff at this Hotel and their sister property down the road is very courteous and was always willing to help. I would definitely recommend this place to all.
I was not in love with the location. I like places closer to the metro. This was a longer walk then I wanted to do with a suitcase. So the rest of the time spent there we used taxis and I hate taxis. The room only had one plug as far as I could find so we had to swap out our phone chargers and my girlfriend had to dry her hair in the living room. Which was kind of annoying for both of us. The room wasn't all that nice looking. It was, like some reviewers are saying, a little cramped. Of course a lot of places in Hong Kong are cramped, although I kept banging into the desk with my arm all night. I was not overly impressed by the place but it wasn't my worst experience in Hong Kong. My girlfriend thought the bed was comfortable and she slept well. If it hadn't been for hitting the desk a few times I would have to agree. The rate was decent and it came with breakfast. The breakfast had an automatic pancake extruder which was fun and this is why I rated it 3 stars instead of 2.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM