of TripAdvisor Travelers recommend this hotel
"One of many hotels in this area."
I booked this hotel as I had a work trip to Orlando to visit IAAPA trade show & it was near to the venue & had a shuttle bus service laid on. Hotel room was basic & the decor was a little tired but it was clean with a comfy bed but small bathroom. Coffee making pot & hairdryer provided. Breakfast was reasonable but the a/c in this area was freezing! There is an outside area for smokers even though the hotel is a non smoking venue. Concierge staff v. helpful.
"Ok for business"
The rooms are medium sized which is good for one Person. Just a bit out of Fashion and pretty old but functional. It does Need a bit of a make over and new furniture and carpet. As I only used the room to sleep in it did not bother me. The Location to the OCCC was good and also to the Theme Parks. Some of the staff were really helpful and friendly and some seemend not to enjoy their Job.
"Missing some comforts"
Property was clean and had a nice pool and gym area. The television in my room was broken and I reported that to the front desk the next morning. When I arrived that afternoon after work, the problem had not been corrected as I was instructed it would be. As of checkout the next day, it still didn't work. In room coffee maker didn't work either, but I didn't report this to the front desk. Location to the park's is great too.
"Stay was nice but front desk management is....."
The hotel itself is very nice / convenient . Room was clean spacious and housekeeping was frequent as far as coming around to all rooms when need be. However, front desk not so great when I arrived to check in it was then I was told that they were going to hold 50 $ from me then Return it back when checking out now I was never told this when initially booking the room but Ok that’s fine ..then the girl tells me you’ll also be charged a 16 $ parking fee also never was made aware of this .. but ok it is what it is. When me and my friend came back from a night at the park we could not find a parking spot anywhere on the property!!! We were only staying for the night . Now you’re telling me you’re still going to charge me a parking fee of 16$ when I could not park ANYWHERE on the property' That’s a joke ... so when I was checking out the girl at the front then said the 16 will come out of the 50 we hold !!! Excuse me '''!! I was under the impression that they already took the 16 from me for the parking ... then the manager comes up in a RUDE tone with no apology for the miscommunication from her staff . Bottom line i probably would not stay here again because of the customer service experience.
"Nice.... close to Universal"
Nice hotel, seems a bit outdated but with clean and comfy rooms. Had no problem with our room on the 11th floor. Had a nice patio area and we used the complimentary shuttle to Universal with no problems.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Discover
Check-in: 2:00 PM , Check-out: 11:00 AM