of TripAdvisor Travelers recommend this hotel
This is a great hotel in a great location in a beautiful city, the staff were very helpful, friendly and accommodating. The hotel has great amenities. The only complaint would be the pricing, I don’t mind paying a premium for the room and at the bar, but when you are paying this premium parking should be complimentary to guests not just a reduced rate. Very disappointing.
Stayed over at hotel, great room with a views of the Liver Buildings,River! Comfortable bed, lovely toiletries and extra's in the room. Attended a large party in the main hall,it was really organised,thankyou to Zara for all your hard work...Food was great , Breakfast was too, lots of choice.
"Such A Let Down!!! "
I stayed following a function. Paid £255!!! For a nights stay! The hallways, dated and not clean. The room, i would say was on a par with Travelodge. There were cracked tiles on the bathroom floor which I caught my foot on - a cracked hand basin - the floor was peppered with diamanté table decor which wasn’t pleasant to walk on - hoovered since the last occupants stayed''' - constant banging doors heard all night! - to make it worse - when we mentioned to the receptionist, she apologised, said someone would ring me and then, surprise, surprise no one has!! Will NOT recommend the lumpy bed or customer service here. Such a shame as this was supposed to be s special event for me 😔
"Great hotel all round"
We arrived here for a one night stay, 2 adults and 2 kids. On arrival there was plenty parking available in an on site car park, and when entering reception we were greeted by a very helpful reception team who were very informative and helpful. We were given a room on the 2nd floor(family room) and it was lovely. We had asked for a travel cot however this wasn’t in the room, within 5 minutes of calling it was brought up. The location is fantastic only around an 8minute walk to Albert Dock and Liverpool One and there was even a Christmas market across the road with lots for children. We had breakfast in the morning which was also lovely, a great choice. Upon checking out we were told we could leave our car parked until 3pm which was perfect! Parking is 12 GBP for 24hours. Will definitely be back
"Five star hotel"
Absolutely loved staying here. Went with wife for one night break. The staff are so friendly and helpful. Made you feel important. I had Club Access so had extras. Used the Spa facilities such as pool, jacuzzi, Sauna and steam room. Wow! Unfortunately the treatments were fully booked so couldn’t try which was the only negative. View and location was great.
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 2:00 PM , Check-out: 11:00 AM