of TripAdvisor Travelers recommend this hotel
"Quirky but cold!"
Despite the warm reception when we checked in and the humorous and quirky layout and notices in the room, this hotel has left us cold! Literally freezing cold! When we arrived in our room last night, it was colder than the corridor outside! Having run the heating system for an hour with no effect, we called reception to complain. An hour later we still had not heard from anyone and I decided to go down to reception personally to be told that the engineer would be sent up to check what was wrong. A porter came up 10 minutes later with 2 small heaters and promised that the engineer would come soon and that extra duvets would be sent up. Well neither materialised. When complaining about this again and demanding a refund for the night, the reception clerk explained that only the manager could approve this. As of 9am this morning, neither a manager or an engineer has made contact. What is not acceptable is that in a hotel of this star rating, no management staff were present. I can only assume that they are also out cold!
"Not that flash"
I have already spent well over 100 nights here over the last couple of years and mostly enjoyed my stays. But I see 2 major issues which they need to tackle: * staff * room condition (recently) Staff is not very well trained and I regularly have the feeling that I’m served by casual workers and not by full time hotel experts. Most of them can’t work the computer system which leads to looooong waits at check in/out during rush hours. This results in stress which ends up in frustration and unfriendliness of staff which is totally unacceptable from my point of view. They truly need to hire professional and well trained staff!!! The rooms are quite run down over the years and need urgent refurbishment. Just to give a couple of examples: the aircon/heating NEVER works properly ... in none of the rooms. Shower heads and valves are also a regular concern not to mention worn out mattresses and loose handles here and there. Non smoking rooms have clearly been used by smokers at some stage and they haven’t been properly cleaned which results in a room swap for me almost every time. :( The good side: I do enjoy the fresh concept with a modern entertainment system and decent free WIFi. Breakfast is also great. I will come back to this place ... but in the end only due to the lack of choice. Hope they can improve at some stage ...
"Perfect for a musical visit"
Spent the night here in conjunction with a musical visit. Staff is very friendly. Rooms are adequate, some of the furniture is showing its age (leather rubbing off on the chairs), but still very nice. Giant TV with Sky and - best of all - all drinks in the minibar are free! Very nice touch. Bed is very comfortable, also each room has air conditioning. Breakfast buffet was nice, if somewhat pricey.
"Not worth the price, fitness absolutely insufficient"
I spent 3 night in occasion of a summit for my company. We were almost 100 guests so I can imagine it was not easy to find a hotel that could host all. The hotel offers many different restaurants, but has a very small and poorly equipped fitness room. A pool is not available. The rooms have weird coloured lights. I would have invested more money in fitness and pool rather than crazy lights....
"Book and pray!"
I booked two rooms for two night in the morning at 7AM, but unfortunately I had a very bad family emergency after 2 hours, and I had to cancel. I kept the room booked only for two hours, and I asked to find a compromise like paying only the first night. Instead the hotel charged me both nights! The rules were clear, and I wish that a similar situation will never happen to them. Insensitive!!!!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM