of TripAdvisor Travelers recommend this hotel
"Nice hotel poor restaurant "
Took my wife here for a birthday treat. We were very impressed upon arrival. The hotel looks amazing when lit up of an evening. The reception staff were very attentive and helpful. The room, and the rest of the hotel, looked to have been recently refurbished and was plush and comfortable. We also had a very pleasant, refreshing hour in the well equipped spa. Unfortunately the meal we had later in the Garden restaurant was less than impressive. The, apparently revamped, restaurant itself looks fabulous. Again, the staff were pleasant and were attempting to do their best. However the food really let the evening down. Considering how expensive it is, it is (at best) bland sub pub food. Maybe all efforts are put into the Marco Pierre White restaurant (which is obviously popular and which we were unable to book), but if there is to be a second restaurant in the hotel it shouldn't be a very poor second choice. It really isn't in keeping with the rest of the experience. On the whole, I would recommend the hotel itself (I would have given 4/5) but if you are going to stay and cannot get MPW, I would suggest eating somewhere outside of the hotel.
"Great place to use as a base"
Very comfortable hotel in a great location. Clean and tidy throughout. We spent two nights here whist touring in and around Chester. We were not disappointed. Very clean rooms, comfortable beds and excellent service made for a great weekend. Meals we very good at a mid to high price. However the quality of the food was worth it. Service throat was excellent, from check in to check out, all went smoothly. I would definitely use this hotel again and have no problem recommending it to all. Its in its own grounds, on the outskirts of Chester. Its quiet with little or no traffic noise. The spa facilities we did not use so really can't comment. The only downside, and this is not the fault of the hotel, is the mindless selfish people who park in the disabled bays without a blue badge on show. Then the two cars completely blocking off access to the disabled bays by parking opposite with little room to manoeuvre. Its not on and even though I complained to the reception staff, the next day it happened again. I think they need to act on this issue. Apart from that a great place to stay.
We stayed here for three nights recently and could not fault the service we received. The staff are so helpful and happy to meet all your requirements. The room was beautifully clean with a large bathroom and all the other facilities one requires. We ate in the Marco Pierre White restaurant one evening and found the food to be beautifully cooked well presented and portions just the right size. The service was also very good. This is a hotel that we will certainly return to in the future. It is so well positioned and easy to get into Chester etc.
"Wedding Anniversary 20th"
Best overnight stay ever the staff were fantastic from booking in to leaving! Special fizz layed on as nice surprises! This was at the Spa and restaurant both excellent! Could not fault the whole experience! We both work for emergency services in Manchester and it was just what we needed! Thank you to all!
Easy to find off Junc 12 on the M53, I enjoy my Doubletree visits, the elegance, the lake, gardens, spaciousness, £3 cups of speciality tea, the decor and the friendly staff. Top class hotel. Great spa too and very soft white towels.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM