of TripAdvisor Travelers recommend this hotel
"Great service and apartment"
This hotel is amazing! The double bedroom apartment was spacious, beds were comfortable and the bathrooms were really nice. And the staff was wonderful! So nice, and in such good mood! Nice breakfast too, and superb location!
"Tired hotel in need of a renovation"
If you aren't planning on spending much time in your hotel room and can get a good price it is in a good location. If your looking for a nice room this isn't the place for you. The staff were very nice on check in. They take £50 preauthorisation from your credit card. I have no idea why because there is no minibar. They give you a warm cookie on check in which was really random. I think possibly to soften the blow that the rooms are very old and tired. There is a sign at reception, in your room and on the welcome screen of the tv saying let us know if you aren't happy with your stay and 'we'll make it right'. The fact they list it in so many places makes me think that everyone would have the same opinion of the hotel as me. The cupboard has an automatic light when you open the door. The door didn't shot properly so the light was permanently on and I had to prop my bag up against it to keep it shut. There weren't trays left in the hallway at 2 rooms when I arrived at 4:30pm and there were still there when I returned from dinner at 10pm.
Only stayed for one night but enjoyed my experience. Check-in was a little protracted because of some booking confusion but Ophelia (I think) ended up doing a great job and gave me a free coffee for the (very minor) inconvenience. She, and all other other members of staff who I cane across were great. The room was good - a reasonable size, (although a little small IMO for a suite)clean and comfortable and the location excellent, a few minutes from Holborn underground stop and the British Museum. Also a short walk to the theatre district. Check-out also very easy and the free wifi worked perfectly throughout. I didn’t have any time to really experience much more (I didb’t eat at the hotel, for example) but based on this short stay I would happily return and recommend. Thanks.
"Hotel needs a complete overhaul"
The staff are great and could not be anymore helpful. The problem is with the rooms. They are shabby and mine was not clean. The kitchenette had food particles in the sink and marks on work tops. The bathroom had a lot of mould and seemed dirty. The rooms are dated and the price for a night does not reflect the standard of accommodation you get.
"Excellent location and very clean"
The Double Tree Hotel is in a suburb location, close to the Houses of Parliament. The hotel is bright and cheerful. The rooms are a little on the small side but very well deigned and lack for nothing, other than the TV did not work. The staff are extremely helpful. The clientele are heavily corporate
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM