"Good Location with Friendly Staff"
We stayed overnight at the hotel before our cruise. Being in the Financial District it is in a good location for many attractions. Staff member Wallace, was extremely helpful and gave us the directions we needed. Rooms are generally not available until after 3:00 pm but reception staff were helpful and did their best to find us a room and 30 mins after arriving at the hotel we were able to check-in and get out and explore Manhattan. Our small room was situated by a lift and also an “in demand” ice machine, consequently the exterior noises contributed to a poor nights sleep and I was pleased we were only there for one night. Buffet breakfast the next morning had a reasonable choice but food was not very appetising.
"Good location and comfortable"
Overall, very nice experience. The room/hotel was smaller than expected. The hallways were pretty narrow, but manageable. Our single King size bedroom had a door connecting to the room next door. I wish we knew we had that because we wouldn't have chosen to have that if we knew beforehand. The elevators were slow for the amount of floors there were, but there's not much to change that without remodeling the entire hotel. The location was great though. We liked being in the Financial district and it was pretty quiet at night which was a plus! Staff was friendly and helpful as well.
I was double charged for my security deposite and when brought to the attention of the staff they stated i checked in in correctly and it was not their fault they took my card AGAIN and charged it. On top of that they were rude and would forward the calls coming from out room or hang up the phone. The room was expensive and TINY and any issue that were had were received with attitude.
"Double tree failing again "
This was our second double tree stay in America this month and what a let down. Firstly have to say the bell man are great and the staff are a credit to the hilton brand but the rest of the place where do I start. Lift up to reception only two lifts very small and very slow which after a flight and long taxi ride not great. Always queues for lifts. It is evident this hotel houses homeless which a lovely to give those less fortunate a place to stay and very profitable one for hilton but you do not advise paying guests of this!! Check in was prompt then another slow wait for the lift to our room floor 23.. very dated decor rubbish on the corridor which was still there the next day. The room it's self dark and small. Bed a reasonable size but very dusty, dated and just not what I would call Hilton or double tree standards. Air con and heating were so loud. Also loud work going off outside the hotel across the street very late at night. Location wise good near subway and ferry and battery park. Also an Irish bar right next door and lots of other bars and places to eat. Lots of homeless people congregate with the homeless guests just outside of the hotel. We have been loyal to hilton for many years as usually hilton offers great hotels but lately they have just been a let down and not worth the honours benefits which are pretty poor anyway. Hilton spend some money and live up to your brand thinking of trying Marriott, radioson blue or Riu hotels in future
"Good Hotel and Close to Public Transport!"
I stayed here when spending five days sightseeing in New York City in February 2017. I stayed in a superior room with a city view and it was great. Reception will give you free warm cookies every day - particularly nice when it's freezing cold outside!! My room was modern and well-equipped. It was nice to have a coffee machine in the room so you could make fresh coffee each morning before braving the cold outside! It took about 40 minutes to get from the hotel to Times Square and it's not far to the nearest metro station. The restaurant on the ground floor of the hotel is not operated by Hilton (as far as I'm aware), but I decided to go there one morning for breakfast. If I'm honest, it wasn't good. The buffet breakfast was not cheap, the selection was very poor and the quality was bad. I didn't return there again. As I say, I don't think the restaurant is operated by Hilton, but I'd recommend going elsewhere for breakfast. But the hotel itself is good and I'd recommend it!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM