of TripAdvisor Travelers recommend this hotel
This was my first time at the Eden Roc in many years. For $50 I was offered an upgrade to the Ocean tower, a recently renovated room. Well, I regret accepting the offer. Rooms in the main building are much, much better. The only plus was a nice big balcony. The minuses are countless: The bed is in the middle of the room, wasted space. Horrible furniture design: Woke up in the middle of the night and bumped my legs into furniture edges, injured myself. The shower pressure and temperature are not stable. Within a minute I went from warm temperature to cold to burning my back. It went in less than 30seconds from nice pressure to no pressure to rinse the shampoo. The hallway leading to the room is narrow has too many doors, 3times in 2 days I banged myself against the closet and bathroom doors. Oh, closets have no lights. The mattress is way too soft. Almost as if an elephant had slept on my bed the night before. One plus worth mentioning: the bathroom robes are heavenly. I checked out a regular room in the main tower, it was much better, just no balcony. I wouldn’t stay at the Eden Roc again. But worth visiting to have dinner at Nobu.
Get a view room if possible - the sea views are to die for. Very upscale very expensive. Several pools and restaurants. Lovely grounds. Right on Miami Beach adjacent to the boardwalk. Large comfortable rooms with everything facing the water.
"Appallingly bad service"
Arrive 17:00 to find room not ready, sat in lobby bar for two hours not once did waiter ask if we wanted a drink. Ate at pool side but burger and fries and nachos cold when it eventually arrived. Room wasn't cleaned nor bed made or coffee and milk replenished when we arrived back in room early New years day. At breakfast had to ask for coffee and juice daily Called concierge when leaving after 30 minutes no one came to get luggage, made two trips from 7th floor ourselves. Then had to carry all cases down steps to cab , not one staff member offered to helo. Hotel itself if fine but if you expect a decent level of service stay elsewhere on South Beach , worse service level I have ever experienced and I travel lot.
"Amazing Stay at Nobu Hotel"
As I walked into the doors of Eden Roc I was welcomed with warm hand towels and a champagne toast upon checking in. My suite was incredible and the views were even more breathtaking. The beds are the best I've ever slept in and the service was impeccable. The property being right on the beach couldn't have been more convenient. The service on the beach was also remarkable! Highly recommend to anyone looking to visit Miami the right way! Also had dinner at Nobu which was absolutely amazing! Check it out if you're looking for a spot to have exquisite dinner at.
"A terrific time"
Eden Roc is a very nice hotel. Rooms were recently re-done and the service was top notch starting with Raul in reservations and Javier at the check out desk. They both went out of their way to assist us with any questions and were professional. The rooms had an awesome view of the ocean and when we weren't at the beach we were on the balcony relaxing. All in all this hotel was really a nice treat.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM