of TripAdvisor Travelers recommend this hotel
We would like to say special Thanks to our personal butler Edgar. He did everything to make our stay very special. He organized and booked everything we needed, made sure that we have everything necessary in our suite.He made us feel that we are the only guests that he is taking care of. He was always stopping by to chat and to see how we were doing. Rene - barman by Mio swimming pool was super nice. If you asked for something that he did not have in the bar, he would order it for you. Entertainment team was amazing! They all worked hard to organize activities. The evening shows were interesting All of the resort staff at El Dorado Maroma were fantastic. We just loved the whole experience of having our vacation at this resort.
I stayed in one of the Palafitos (over water bungalow) and have to say they are amazing. I've stayed in one in Tahiti and I have to say I liked these better. Maybe because they're newer or maybe just because they have everything you could ever want and then some. Starting with the floors, plexi-glass everywhere, so no matter where you are in the room you can see the ocean. Private butler, Tomas & Alan are hands down the best butlers. Daisy is your private beach butler and again, I just can't say enough. You have your own private dining room, & spa. Your Palafito has it's own private pool, outdoor shower, and the indoor shower can have a citrus sent or not. Like I said .....WOW! Go see, Go experience, you won't be disappointed!!!!
We just returned from a two week vacation. We stayed in a Royal Suite and it was absolutely gorgeous. Luis from Housekeeping kept our room immaculate. Our butlers Carlos and Oscar were great, always checking in to see if we needed anything and making sure our room was stocked with items we requested. The entertainment group was awesome, really made the resort fun. Jesus' morning yoga classes under the palm trees were lovely. He is a great instructor and always made sure the class was geared to all levels of experience. Alex and Ainsel were always upbeat and happy -- great entertainment crew. Don't miss Alex's aquat fit classes, they are a lot of fun. Pedro, Diego and Karen were always making sure our glasses were full -- very hard workers. Our couples massage with Herbert and Elana was wonderful, the spa is beautiful. The hostess at Papitos, Janelley, was so delightful, always a smiling face to greet us for breakfast and lunch. My husband especially liked one of the cooks, Isabell. She always had a kind, sweet smile. Marlitza Freites de Blanco is a class act, great manager for this resort, keeps things running smoothly. I'm sure I missed some other great people who helped make our vacation great -- so many great people providing excellent service. The beach is beautiful -- yes some seaweed, but it's all along the Riviera Maya. We took several walks along the beach heading north, and the difference was the beaches were not as big as Maroma, and they didn't have staff cleaning up the seaweed. Thank you to everyone at EDM for making our vacation wonderful.
"Solid 4 Star resort....."
Our trip started out a little disappointing as we had requested an Infinity pool room with a view of the ocean...We moved rooms after the first night and could then see the water a little better than before...Villa 3, top floor. We had also read many TA reviews of the friendliness of the EDM staff, we didn't really experience that until the last few days of our stay. Beach is gorgeous! The waters crystal clear! Yes, there were a few days the seaweed piled up...but the staff worked extremely hard at getting it all cleaned up as quickly as possible. The small little island just off the shoreline is a nice walk in the water and fun to see the marine life swimming around. Kayaking with Alex is fun! Paddleboardig with Aislin was a good challenge! The beach there is part of a public beach...so there were a couple days of heavy traffic from Maroma Adventures adjacent to the property. We have stayed at other Karisma properties before and feel that the Gourmet Inclusive at EDM is just average. The food was good, but not all that gourmet. We did enjoy a nice meal at Mio (Juan was a great server) and we had a lot of fun with Simon at Caribbean Grill. Also, Salome at Bar 24 rocks and seemed to always be smiling! If yoga is your thing....meet up with Jesus at 9:30 each morning! Great way to start your days!! All in all, we had a nice time, just not for certain we would do a return trip.
"Best Vacation Get Away!"
My husband and I were long over due for a vacation...just he and I! With so many places to chose from it was hard to decide, so we relied on Katie Tremblay with Beach Bound Getaways for guidance! She hit the nail on the head! El Dorado Maroma was exactly what we were needing - fun (but not a crazy party scene), beautiful resort, and very relaxing! The staff was friendly and helpful, and also GENUINE...especially Diego, Manuel, and Fabiola (Lima Limon). They tended to our every request and need and always with a smile on their face! The food was delicious! Our favorite restaurants were Lima Limon, Kiyoko, and Mio! For us, Sabores ranked at the bottom of the list (where we are from Mexican food is a daily staple, so our expectations may have been too high). The staff at each restaurant were friendly and offered suggestions on both meals and drinks....99% of the time we loved their suggestions! Our vacation was perfect! Thanks EDM and Beach Bound Getaways!!!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM